Hello! It looks like you might have some concerns or questions regarding our services. If you could provide me with specific details or issues you're facing, I'd be more than happy to assist you further. Remember, if you do not have your order reference or IMEI, it's important to provide it so that we can address your concerns accurately. Should you need immediate assistance, don't hesitate to use the Live Support feature on your tracking page. Looking forward to helping you!
“Unlock took super long and way longer than it should've. Also the time frame for any updates should be quicker and to reassure the buyer.
Unlock was still completed but wasn't done in the estimated time frame that I actually needed the unlock to be done by. Even gave my own personal grace period of couple days after they provided an estimated time of completion.”
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused by the delay in completing your unlock. We understand the importance of having an estimated timeline and strive to meet these wherever possible. As stated in our terms, delivery times are guidelines based on previous unlocks and can vary; we endeavor to keep our customers updated on any changes. Rest assured, we are constantly working on improving our service delivery and communication. We appreciate your patience and are glad to hear that your unlock was successfully completed. If there's anything more we can do to assist you or improve your experience, please let us know.
Hello! It's wonderful to hear that you found the process quick and easy to get started. If you have any questions or need assistance with the next steps of your service, please feel free to reach out. We're here to help ensure your experience continues to be smooth and positive. Thank you for choosing our services!
Thank you so much for your feedback! We're thrilled to hear you had a positive experience with our service. If you have any more questions or need further assistance, don't hesitate to reach out. It's our pleasure to help you. Have a fantastic day!
“Thank you guys unlocking my I phone 11pro max
Although it took longer wait then i expected
But I’m happy to use my phone every where I went go which is great. Well done
I highly recommend to use direct unlock”
Thank you for taking the time to leave a positive review! We're delighted to hear that you're now able to use your iPhone 11 Pro Max everywhere you go. We understand that the wait can sometimes be longer than expected, and we truly appreciate your patience. Thank you for recommending our service—it means a lot to us. Enjoy your unlocked phone, and if you need any more assistance in the future, we're here to help!
Thank you for your positive review! We're thrilled to hear that you found our service quick and the instructions easy to follow. If you need any more assistance in the future or have another phone to unlock, we're here for you. Don't hesitate to reach out. Enjoy your unlocked device!
Thank you so much for your compliment! We strive to provide the best support we can. If there's anything more we can help you with, don't hesitate to reach out. Have a great day!
“First of all, I thought it was a scam. I spent more than $300.
I have been waiting for 4 days before getting the results.
I can say that I am very satisfied with the results.
They did a good job.”
Hi there!
Thank you so much for sharing your feedback with us. We understand waiting can sometimes be a bit frustrating, but we're delighted to hear that you're satisfied with the outcome. It was our pleasure to assist you in unlocking your device, and we're thrilled we could meet your expectations.
If you need any more assistance or have any other devices that need unlocking, we're here to help. Thanks for choosing our service, and we look forward to serving you again in the future!
Best regards,
Charlotte
“Me pareció muy genial lo rápido y efectivo que es siempre te tienen al tanto del estado del desbloqueo y si sucede algo siempre se comunican con Tigo por correo es excepcional el servicio.”
Hola José, ¡gracias por tus maravillosos comentarios! Estamos encantados de conocer su experiencia positiva con la velocidad y eficacia de nuestro servicio, así como nuestro compromiso con una comunicación clara. Es fantástico saber que considera el servicio excepcional. Si tiene más preguntas o necesita más ayuda con su Motorola XT2335-1, no dude en comunicarse con nosotros. ¡Disfruta de tu dispositivo recién desbloqueado y de la libertad que brinda! Saludos cordiales, Carlota
“Wowwww, i was really surprised that service really worked. Once i came across this site on YouTube i tried it it literally took about 18 hrs. ,but my galaxy fold4 was unlocked. I never had to call and questioned there process. Im extremely happy with there service and i plan to use them again with another phone that i have. For what this company offers for the price i would gladly pay the price.”
Thank you so much for your wonderful review! We're thrilled to hear that your Galaxy Fold4 was successfully unlocked and that the process was swift and satisfactory. It means a lot to us that you found our service reliable and worth the value. We look forward to assisting you with any future unlocks for your other phones. If you need any further help or have another device to unlock, just let us know – we're here to help! Thanks again for choosing our service and for planning to use it again. Have a fantastic day!
“It was so easy to use! I owed money on my phone and service after a year of not using my phone I only paid to unlock it. Didn't have to pay for the 2 months of service that went to collections! Very happy with the service. The waiting the couple days was they hardest part! I didn't think it was going to work. Lol”
Thank you so much for your positive review! We're thrilled to hear that our service met your expectations and that your phone is now successfully unlocked. We understand the anticipation while waiting can be challenging, and we really appreciate your patience throughout the process. If you need any further assistance or have any more devices to unlock in the future, we'd be more than happy to help you again. Enjoy the freedom with your unlocked phone! 🎉😊
Hello,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your phone was unlocked in time and that you found the pricing reasonable. It's fantastic that you had a great experience and are considering using our services again!
If there's anything else we can help you with in the future, or if you have any friends or family who could benefit from our services, please don't hesitate to reach out.
Thanks again for choosing us for your unlocking needs!
Warm regards,
Charlotte
“It Worked for me!
I tried several online unlocking provide without success. Direct unlock was able to unlock my iPhone 13. The phone was from my former employer who will not help with the code because they still owe some money with the carrier. Direct unlock settled the debt and handle the unlock perfectly in good time.”
Hello,
Thank you so much for taking the time to leave your positive feedback! We are thrilled to hear that we were able to assist you in unlocking your iPhone 13, especially after such a challenging situation with your former employer and carrier. We're glad the process was handled quickly and smoothly.
We take pride in our efficient service and are delighted that we could help you regain the freedom to use your phone. Should you need any further assistance or have another device to unlock, please do not hesitate to reach out to us.
Thanks again for choosing our service, and we hope you'll think of Direct Unlocks in the future!
Best regards,
Charlotte
“A wonderful and fantastic service!
Would highly recommend to anyone who needs to unlock their phone. There are additional fees, but it’s not that much and it worked instantly. Faster than any phone shops, they were Saying it would take 3 weeks.Would definitely use it again!! I don’t think I could’ve asked for a better outcome.
The service was smooth and everything was clear as I went along. There was no confusion as to what would happen.”
Hello Sara,
Thank you so much for your kind words and the glowing review! We're thrilled to hear you had a fantastic experience with our service and that the speed and efficiency exceeded your expectations. It's great to know that you found our process smooth and clear.
We appreciate your recommendation and are grateful for customers like you. We look forward to serving you again in the future should you need to unlock another phone. Remember, Direct Unlocks is here to help!
Warm regards,
Charlotte
“I was not able to get my unlock code from provider inspite of following the instructions they provided. When i found direct unlock via a Google search, i was able to get my phone unlocked in record time enabling me to switch to the network of my choice.”
Hello,
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Direct Unlocks and that we could assist in unlocking your phone quickly, allowing you to switch networks effortlessly. Your feedback is greatly appreciated, and it helps us continue to offer efficient service to customers like yourself. If you ever need assistance again in the future, we're here to help!
Warm regards,
Charlotte
Thank you for leaving us a positive review! We're thrilled to hear that you found our service fast and reasonable. We always strive to deliver an exceptional experience, and your satisfaction is our top priority. If you ever need assistance again in the future or have any questions, don't hesitate to reach out. Enjoy your unlocked device! 🌟😊
“Iphone 12 pro max unlocked and working parfect with my local network and the unlock process was straight forward and there was good communication with everystep involved with this people. Im gona unlock another 13 pro max with this site again”
Hello,
Thank you for taking the time to share your positive experience with our unlocking service. We're thrilled to hear that your iPhone 12 Pro Max was successfully unlocked and is working perfectly with your local network. It's great to know that you found the process straightforward and that our communication met your expectations.
We look forward to assisting you with the unlocking of your iPhone 13 Pro Max. Should you need any further assistance during the process, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to ensure the upcoming unlock goes just as smoothly.
Thanks again for choosing our service, and we're excited to help you with your next device!
Warm regards,
Charlotte
Direct Unlocks Customer Care Team
Thank you for leaving your feedback! I'm so pleased to hear about your positive experience. If you have any friends or family who could benefit from our fast and efficient unlocking services, don't hesitate to recommend us. We're here to help make the process as smooth as possible for everyone! 😊🔓✨
“DO NOT USE THEIR SERVICE!!! THEY WILL STEAL YOUR MONEY AND WONT HELP YOU!! THEY CHARGED ME 3 TIMES FOR THE SAME SERVICE AND EVERYTIME IT WAS A DIFFERENT REASON. NEVER GOT UNLOCKED”
Hello Carlos,
I’m truly sorry to hear that you’ve had a less than stellar experience with us. I understand the frustration of feeling like you’ve been charged multiple times for the same service. I assure you that our goal is not to take your money without providing the service you've requested.
As outlined in our terms and conditions, there are indeed two separate payments for the process: one for the Eligibility Check (£23.99) and one for the Standard Unlock (£52.00). Both of these steps are necessary for the unlock procedure, and every user is informed of this before finalizing their purchase.
From our records, your ZTE Z353VL from TracFone USA has been successfully unlocked, with the completion status "Unlock Complete" and the codes provided to you via email. I encourage you to follow the instructions sent to you to complete the unlock process if you haven't yet done so.
If there's any assistance you need in entering the codes or any clarification you seek regarding the process, please let us know. We're committed to ensuring your satisfaction with a positive outcome.
Warm regards,
Charlotte
“As for unlocking my Samsung S23 I had a pretty positive experience. They got my phone unlocked even though there was a SIM lock for an alleged unpaid pastdue balance that I am currently diputing with shady-a** ATT. They charged me double 3 months in a row and then refused to refund me or provide a credit and then when I didn't pay my bill on the 4th month due to their promises of refunds that I never saw, and then contacted them again to inquire about the promised refunds and credits I had received over the previous 3 months, they got noticeably angered by my requests, called me a "liar" and became inappropriately aggressive in handling my case - even more so after I provided screen shots and recorded conversations documenting their promises of their mistakes and promises to provide retribution. They then put a SIM lock and immediately closed my account. Needless to say I found it absolutely absurd that they were able to lock my phone and prevent me from using a device that I had purchased from them and had PAID IN FULL for. So I am INCREDIBLY gracious to Directunlocks for providing the unlock service that they did and that they were actually able to unlock my device so that I could continue to use my own personal property (with another mobile service provider of course). However, I attempted to use their services with my husbands iphone which was associated with TMobile and it failed horribly. And instead of DirectUnlocks just telling me initially after I paid the initial device assessment fee to see if the device would be qualified to undergo the unlocking services or that they could successfully unlock the device, they continued to ask for more money, giving different justifications for why they needed more money from me, and failed to provide the additional services associated to their claims/requests for more money. The phone is STILL not unlocked and they refuse to refund the money I have fed them in return for the promises of unlocking the device. It has been an absolute nightmare”
Dear Lindsay,
Thank you so much for your feedback and I'm thrilled to hear about the successful unlocking of your Samsung S23! It’s great to know that you can now enjoy the freedom of using your device with the carrier of your choice.
I'm truly sorry to hear about the difficulties you’ve encountered with your husband’s iPhone. It’s important to note that with iPhones, the unlocking process can be a bit more complex due to varying network restrictions. As outlined in our refund policy, if the Premium Service fails to unlock an iPhone, you are entitled to both a Standard and Premium service refund.
As your Samsung S23 is now unlocked, for the iPhone issue, could you please confirm that all steps were followed according to the instructions provided? It’s crucial that we verify this so we can assist you further.
It also sounds like there might be some misunderstanding regarding the service charges. Our process requires an Eligibility Check first, followed then by an Unlocking Payment as stated on the checkout page. Despite the frustrations you’ve faced, we remain committed to assisting you in resolving the matter without further charges where possible.
Please reach back out to our support team if you need further clarification or assistance with your husband's iPhone case, and we’ll do our best to find a satisfactory resolution.
Warm regards,
Charlotte
