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Direct unlocks Reviews

4.0 Rating 1,408 Reviews
76 %
of reviewers recommend Direct unlocks
Read Direct unlocks Reviews
This is a scam as confirmed by the Better Business Bureau. If you have been scammed, contact Google and tell them to stop selling the top spot on their searched to this company. -------------------------------- 05-07-2024: I filed a complaint with the BBB. They responded that this company is confirmed to be out of business. When I made my original negative review here, the response was "If you remove it or change it to 5* we will issue an immediate refund." There is the scam for you and why they do not have 1-star rating. ----------------- 05-06-2024: This company is total scam. I bought a iPad that was supposed to be unlocked but it was not, so I need to unlock it. Direct Unlocks is the first site that comes up on a Google search. There is no mention on the website of a charge. But once you start the unlock process, the site demands payment of $28.99. When you pay that the process begins and takes serveral minutes. The scam is designed to appear like the unlock process is happening in steps. The process ends and the site demands another $50. You pay that and the site immediately states that the device is unlocked. BUT IT IS NOT UNLOCKED! This was verified by both my carrier and ATT. ATT states the the device is still under contract and cannot be unlocked without paying the balance.
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Posted 8 months ago
Dear Byron K Coker, Thank you for reaching out and providing us with your feedback. We understand how important it is for you to unlock your iPad, and we sincerely apologize for any confusion or inconvenience you may have experienced during the unlocking process. We would like to clarify that there are indeed two separate payments involved in our service. The first payment of $28.99 is for the Eligibility Check to ensure that your iPad can be unlocked, and this check has been successfully completed. The second payment of $50 is for the actual Standard Unlocking Service. We take pride in being upfront about our fees, and we ensure that all costs are outlined on the checkout page before you confirm your purchase. Our records show that your order status is "Unlock Complete", which indicates that the standard unlock process has been carried out successfully. However, if there are any special conditions or requirements from AT&T, such as an outstanding contract, additional steps may be necessary. AT&T's policies can sometimes require a device to be paid off in full before they allow the device to be unlocked. While our service has completed the unlock according to the standard procedures, carrier-related contractual obligations fall outside the scope of our service. That said, we are committed to ensuring you have a positive experience. We understand the frustration when outcomes don't meet expectations, and we're keen to help wherever possible. If you believe the device Status is not as described or if you have encountered any of the issues outlined in our refund policy, please reach out to us with the details, and we will gladly look into the matter further for you. We are here to support you and provide the best possible resolution. Your satisfaction is our top priority, and we look forward to assisting you to resolve this matter. Warm regards, Charlotte Customer Support Team
Posted 8 months ago
No me desbloquearon nada ni me regresaron mi dinero
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Posted 8 months ago
Excellent service but a little pricey
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Posted 8 months ago
My brother’s phone was locked to Vodafone and he wanted to use another SIM card. We thought it would be a huge faf having to take the phone to a shop and leave it for a few hours before we could get it back. To our surprise we inputted all the information needed on this website, waited about half an hour and the code was back! We popped the code in the phone and it worked straight away! Very impressed with the speed, cost and ease of this process. What we thought would be a stressful task was far from it!
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Posted 8 months ago
Very quick unlocking.
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Posted 8 months ago
The 1 rating is in fact only because there is nothing less that i could give, I asked and paid for a service that in the end did not work, and would not have worked, you say it worked and it shows on your end that the phone was unlocked, but it was not by your service so the money that I paid in fact was a waste. I began the process and a week later needed to pay additional funds becuase it was more complicated then thought. I paid the additional funds, then a week into the next step, and after it was 99% completed, and in this position for 3 or 4 days with no resultion coming, I called the provider and asked them to unlock the phone for international sim card usage. They did this for me in minutes, then the next day I get a notification from you saying that the phone was unlocked. But the truth is you were not able to do anything in this regards to resolve the issue, and would not have been able to, nor was there any record of an attempt, shown when I asked my provider about getting the phone unlocked.
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Posted 8 months ago
Hello Chad, I'm really sorry to hear about the frustration you've been experiencing. It's disappointing when things don't go as smoothly as expected, especially when services are involved. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. I understand that you've already had your iPhone 15 Pro unlocked by your provider, Bell Canada, and feel that the services you paid for through our site were not rendered effectively. It appears there's been a misunderstanding as our records indicate that the unlock process was completed on our end. Given that the unlock status shows "Unlock Complete," we were under the impression that our service had successfully met its goal, and I apologize for any confusion caused. Please know that we operate with the intention of providing a reliable service and our team works diligently to unlock devices as promised. Since our service was purchased in good faith and an "Unlock Complete" status was reached, it typically signifies successful completion of our part. However, it's concerning to hear that you found no record of our attempt when you spoke with your provider. That's certainly not the experience we want you to have. While our refund policy outlined in our terms and conditions does cover scenarios where unlocking efforts fail despite our best attempts, it does not typically cover situations where the network provider unlocks the device instead of us. That being said, we value customer satisfaction highly and would like to find a way to assist you further. Although a refund might not be applicable, as you've noted, we still want to make sure you come away from this experience more positively. Could there be another service we offer that might be of use to you where we could apply a credit? Your experience is important to us, and we're committed to making this right within our policy constraints. Let's work together to find a satisfactory resolution. Please let us know how we may assist you further. Best regards, Charlotte
Posted 8 months ago
was very fast and was unlocked in minutes. A**** highley reccomended to anyone who wants there phoned unlocked at a resonable price and also it was straight forward to do it :)
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Posted 8 months ago
took about 10 mins for entire process very pleased i can now use the phone i purchased with my service provider
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Posted 8 months ago
Worked easily and worth it to have my phone work internationally!!
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Posted 8 months ago
gracias gracias
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Posted 8 months ago
Excelente servicio me ayudo
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Posted 8 months ago
The service was efficient, user friendly, and easy to work with. It was very intuitave and it worked well for me. I was sceptical that this was a scam but it turned out to be quite legitimate. I would have given it five stars but the website was not clear upfront that when the first credit card charge was made that there would be a second additional charge (once your phone checked out) if you want to continue and have your cell phone unlocked. Everything worked for me better than I expected. The instructions were detailed and very easy to follow. Overall I am satisfied with their service and would recommend it. I hope this helps !!!
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Posted 8 months ago
Fast and easy to use
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Posted 8 months ago
Unlocked my phone in 15 mins. Very good and easy. Definitely worth the price.
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Posted 8 months ago
Debo admitir que al principio estaba un poco escéptico, pero resulto ser un muy buen servicio, rápido y eficaz. Seguí los pasos, y en unos minutos se desbloqueo mi teléfono y pude usarlo con normalidad. Quizá sería mejor si hubiera un único pago, aunque fuera por una cantidad mayor, para evitar que se genere escepticismo, pero bueno, funciona perfecto, tal y como lo dice la página. Mi teléfono estaba bloqueado por un operador para toda la red en México, pero gracias a Direct Unlocks ahora puedo usarlo nuevamente sin problema. Gracias!!
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Posted 8 months ago
I wasn’t sure this would work but I can assure you it does within 5 minutes my iPhone is sim free and unlocked,I didn’t have to do a thing.Fantastic service,Thank you
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Posted 8 months ago
Amazing service really easy to use
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Posted 8 months ago
Was initially a little skeptical especially given some of the negative reviews that I read however have to admit... I was very satisfied in the end. It is not made clear that the initial fee €12.99 is for a verification check only but I have to admit - the customer support and response to my queries and concerns were second to none. My iphone 13 was verified within minutes and unlocked the following day. Thank you!
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Posted 8 months ago
Estou muito satisfeito meu iPhone foi desbloqueado sem dificuldade Eu super recomendo. Funciona perfeitamente
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Posted 8 months ago
El proceso del desbloqueo toma algunos días por lo que se debe tener paciencia, pero la espera vale la pena ya que el procedimiento en real … Al principio tuve mis dudas pero al final resultó ser verídico el proceso es decir que el servicio que ofrece la compañía es real… Nota no se dejen llevar de los comentarios negativos.
Direct unlocks 5 star review on 5th May 2024
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Posted 8 months ago
Direct unlocks is rated 4.0 based on 1,408 reviews