“my thoughts on Direct Unlocks
Start with the thing everyone wants to know most, price. the price was reasonable, the only part of the price i wasnt happy with was the pay this part now and then a second fee comes up after the chacks have been done, i understand its easier to work this way so if its not unlockable theres no refund but feels like a hidden fee, please include all pricing on the website. the price is still a good price.
Timing. the checks took longer than expected but after the checks where done and i payed the unlock fee the phone was unlocked and fully functional quickly. no complaint about the timing.
Customer service. i had to email about a query and the responce was with me with in the hour, this was a proper responce and not a automated responce so relitivly happy with the customer service
Would i use again. Yes it does everything written on the box, unlocked the phone at a reasonable price, i dont need anything more than that and im happy with the speed and price”
Hello Peter,
Thank you for taking the time to share your thoughts about your experience with Direct Unlocks.
I'm pleased to hear you found the final price to be reasonable and that you experienced prompt customer service. We always aim for efficiency and transparency in our services.
Regarding the pricing structure, I understand your concerns. To clarify, the initial fee covers the Eligibility Check to ensure we can unlock your phone, and the subsequent fee is for the actual Unlocking Service. We make this clear on the checkout page before any purchase is made, to keep our customers fully informed about the two-step process which includes both the Eligibility Check and the Unlocking Payment.
We're glad to hear the unlocking and functionality of your phone met your expectations and that you would consider using our services again. It's our goal to provide a service that is both clear and effective, and we appreciate your feedback as an opportunity to continually improve.
Should you have any more queries or if there's anything else we can do to assist you in the future, please don't hesitate to contact us.
Kind regards,
Charlotte
Hello Clare,
Thank you for taking the time to share your positive experience with MobileUnlocks! We're thrilled to hear that you found the unlocking process quick and straightforward. It's great to know you're satisfied with our service and that you'd consider us again for future unlocks. Should you need any further assistance or decide to unlock another phone, we're here to help!
Warm regards,
Charlotte
Posted 9 months ago
Hello Clare,
Thank you for taking the time to share your positive experience with MobileUnlocks! We're thrilled to hear that you found the unlocking process quick and straightforward. It's great to know you're satisfied with our service and that you'd consider us again for future unlocks. Should you need any further assistance or decide to unlock another phone, we're here to help!
Warm regards,
Charlotte
Hello Marc Travers,
Thank you for your review! We're thrilled to hear that you found our service fast and user-friendly. We always strive to provide a smooth experience for our customers. If you have any further comments or need assistance with your unlocked Galaxy S22 Ultra 5G, please don't hesitate to reach out.
Best regards,
Charlotte
Direct Unlocks Customer Support
Posted 9 months ago
Hello Marc Travers,
Thank you for your review! We're thrilled to hear that you found our service fast and user-friendly. We always strive to provide a smooth experience for our customers. If you have any further comments or need assistance with your unlocked Galaxy S22 Ultra 5G, please don't hesitate to reach out.
Best regards,
Charlotte
Direct Unlocks Customer Support
Hello Vinicius Miranda,
We're absolutely thrilled to hear that your unlock was successful! If you have any further needs or questions regarding your Galaxy A13 5G, please don't hesitate to reach out. Enjoy the freedom to use your phone on any network!
Best regards,
Charlotte
Posted 9 months ago
Olá Vinicius Miranda, Ficamos absolutamente emocionados em saber que seu desbloqueio foi realizado com sucesso! Se você tiver mais necessidades ou dúvidas sobre o seu Galaxy A13 5G, não hesite em entrar em contato. Aproveite a liberdade de usar seu telefone em qualquer rede! Atenciosamente, Carlota
Hello Aziz Issaka,
Thank you for reaching out to us! I see that your order to unlock your Galaxy S22 Ultra 5G from AT&T USA has been completed successfully. Since your order status is "Unlock Complete", you should be all set to enjoy your device on the network of your choice.
If you encountered any issues where your phone didn't ask for an unlocking code, that would have been the correct time to move forward with a Remote USB Unlock, which it appears you have already completed.
We appreciate that you've chosen our services for your unlocking needs, and rest assured, we've outlined all costs at checkout before purchase, where you initially paid $14.99 for an Eligibility Check, followed by $83.00 for the Standard Unlock, and $238.99 for the Remote USB Unlock because your phone required this additional step.
We hope everything is working great for you now with your unlocked phone. If there are any further questions or if you need assistance with your phone's new settings, please don't hesitate to contact us. Our goal is to ensure you have a positive experience using your device on the network you prefer.
Best regards,
Charlotte
Posted 9 months ago
Bonjour Aziz, Merci d'avoir contacté et d'avoir choisi nos services pour déverrouiller votre Galaxy S22 Ultra 5G. Nous sommes heureux de voir que votre statut de déverrouillage est terminé. Si vous rencontrez des problèmes ou avez des inquiétudes, n'oubliez pas que votre satisfaction est notre priorité. Votre téléphone ne demandant pas de code de déverrouillage, il a fallu procéder au Remote USB Unlock, qui est un service spécialisé pour certains appareils, dont Samsung. Vous avez effectué les paiements nécessaires pour chaque étape : - 14,99 $ pour le contrôle d'éligibilité - 83,00 $ pour le déverrouillage standard - 238,99 $ pour le déverrouillage USB à distance Comme indiqué sur notre site Web, ces étapes garantissent un processus approfondi de déverrouillage de votre appareil. Nous sommes là pour vous aider à terminer le processus de déverrouillage ou à répondre à toute autre préoccupation que vous pourriez avoir. Si vous avez besoin d'aide pour quelque chose de spécifique concernant votre Galaxy S22 Ultra 5G déverrouillé, n'hésitez pas à nous contacter. Nous sommes là pour garantir que vous puissiez profiter de tous les avantages d'un appareil déverrouillé ! Cordialement, Charlotte
Thank you so much for your positive feedback! We're thrilled to hear that your iPhone 14 Pro Max is now fully unlocked and that you're satisfied with the speed of our service. We're committed to providing great service, and it's always rewarding to know when we've succeeded. We can't wait to help you again in the future should you need any more of our services. Enjoy your unlocked iPhone!
“Really happy with my choice of Direct unlocks to unlock my iPhone, very detailed in making it easy to understand on the process in which needed to go through to make it quick and easy.
Worked quickly and had my new phone up and running in no time at all
Highly recommended”
Hello Anthony,
We're thrilled to hear about your positive experience with unlocking your iPhone 13! Thank you so much for taking the time to share your feedback and for the high recommendation. It's wonderful to know that you found the process quick and easy to understand.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help make sure your mobile experience is always seamless and satisfactory.
Warm regards,
Charlotte
Hola Fidel, ¡Estamos encantados de saber que tu iPhone 11 se ha desbloqueado exitosamente con nuestro servicio! Siempre es bueno saber que nuestros esfuerzos han dado sus frutos y que ahora puedes disfrutar de todos los beneficios de tu dispositivo. Si necesita más ayuda o tiene alguna pregunta adicional, no dude en comunicarse. ¡Estamos aquí para ayudar! ¡Disfruta de tu nueva libertad con tu iPhone desbloqueado! Saludos cordiales, Carlota
Hello Sherry Taylor,
Thank you for taking the time to leave a review! We're thrilled to hear that your iPhone 11 Pro Max was unlocked easily and you haven’t encountered any problems. If you need any further assistance or have any questions, feel free to reach out to us. Enjoy your newly unlocked iPhone and the freedom it brings!
Best regards,
Charlotte
Hello Jose,
Thank you for taking the time to express your concerns. I'm genuinely sorry to hear that the unlocking process took longer than expected and understand your dissatisfaction. Our services aim to provide unlocks in accordance with the given timeframes, which are based on the average of previous unlocks.
I can confirm that you've made two payments: $28.99 for the Eligibility Check and $45.00 for the Standard Unlock for your iPhone 14 Pro Max from Verizon USA. These costs cover the services performed to unlock devices beyond carrier timeframes and guidelines. While Verizon does have a policy to unlock phones after 90 days, our service offers a solution for those looking to unlock their phones before such a period, among other reasons.
We believe transparency is key, and I apologize if there was any confusion regarding pricing. All costs are indeed outlined on the checkout page prior to purchase, as per our terms and conditions.
Although you've expressed that you won't use our services again, I want to assure you that our goal is to satisfy our customers and provide efficient and reliable unlock services. If there's anything more we can do to assist you or if you have further questions, please let us know.
Kind regards,
Charlotte
Hello Marlon,
Thank you for your patience and reaching out with your concerns. It's great to hear that the unlock on your iPhone 14 Pro Max is complete! Since your order status is "Unlock Complete," it sounds like you're all set with the unlocking process.
Remember, now that your iPhone is unlocked, you'll be able to use it with other compatible networks, which can provide you with freedom and flexibility in your mobile services.
If you’re experiencing any issues with your newly unlocked phone or have more questions, we’re here to help you through the process. Otherwise, we hope you enjoy the benefits of your unlocked device!
Best regards,
Charlotte
Hello Elis Shkembi,
Thank you for reaching out and for the feedback shared with the "👍"! It's great to hear from you, and I'm here to ensure that you're fully satisfied with the unlocking service for your iPhone 14 Pro Max.
I noticed your order is marked as "Unlock Complete," which means your phone should now be free from the AT&T USA network constraints. If you haven't already, please follow the instructions emailed to you for the final steps to complete the unlock process on your device. This typically involves connecting to WiFi and restarting your iPhone.
Should you have any further questions, need assistance with the unlocking steps, or have another inquiry about our services, please do not hesitate to contact us. We're committed to providing you with the best experience possible.
Best regards,
Charlotte
“MY EXPERIENCE WAS GREAT
DIRECT UNLOCKS IS GREAT AND WILL RECOMMEND TO ANYONE WHO NEEDS THESE TYPES OF SERVICES THEY ARE FAST AND WILL GET IT DONE LIKE THEY SAID THEY WILL”
Hello Francisco,
Thank you for leaving such a positive review! We're thrilled to hear that your experience with us was great. It's always our goal to deliver efficient and reliable service, and your recommendation is highly appreciated. If you ever need assistance with another device in the future, please don't hesitate to reach out. Have a wonderful day!
Best regards,
Charlotte
“Your service is poor and terrible. I have had a long term complaints of 10 imeis that got rejected. I have been waiting for refunds but no one is saying anything. Pls don’t use their service. I see this as a scam.”
Hello Oluwaseyi J Fadaini,
I'm really sorry to hear that you have experienced issues with our service. Please rest assured that we aim to provide a satisfactory resolution for all our customers. Regarding your concern about the rejected IMEIs, our refund policy clearly states that unlock attempts returning an 'unavailable' report to our server are covered by our 100% money-back guarantee (as mentioned in section 7.2 of the Terms and Conditions).
As your order status is "Unlock Complete," it seems there could have been a misunderstanding. However, if you have other IMEIs that were not successfully unlocked and meet the refund eligibility criteria, please respond directly to the email notification you received for the completion of the unlock process, or contact our support team, so we can address each rejected IMEI promptly.
Our goal is to resolve your issue to your satisfaction and we value the opportunity to sort this out for you. Your feedback is essential in helping us improve our service. Thank you for reaching out.
Best regards,
Charlotte
Hello Ikeano Williams,
We're thrilled to hear that you've had a positive experience with our services, especially as a returning customer! It's great to know that we've been able to meet your unlocking needs effectively. Remember, if you have any further questions or need assistance in the future, our team is here for you.
Thank you for choosing us for your iPhone 12 Pro Max unlocking needs and for taking the time to share your feedback. Should you need any more assistance, please don't hesitate to reach out.
Warm regards,
Charlotte
Hello MOR MBODJI,
Thank you so much for taking the time to leave a review. We're thrilled to hear that you are ultimately happy with the service and that we could unlock your iPhone 14 Pro Max within the promised time frame. We strive to deliver according to the expectations of our customers, and it's always rewarding to know when we've succeeded.
If you have any further needs or questions, please don't hesitate to reach out. Enjoy the freedom with your unlocked device!
Warm regards,
Charlotte
“Excelente, sinceramente después de cambiarme a Telcel ha sido la mejor decisión de mi vida, ya que es de mayor facilidad comunicarme con mis familiares y amigos. Sin duda alguna Telecel es la mejor compañía
IMEI:
35 577253 629084 9”
Hola María, Nos alegra saber que tu cambio a Telcel ha sido una experiencia positiva y que ha facilitado la comunicación con tus seres queridos. Siempre es fantástico recibir comentarios como este, ya que confirma que estamos en el camino correcto para brindar servicios valiosos a nuestros clientes. Si necesita más ayuda o tiene alguna pregunta sobre los servicios que brindamos, no dude en comunicarse. Mis mejores deseos, Carlota.
Hello Lui Kin,
We're thrilled to hear that your iPhone 12 Mini was unlocked swiftly in just 20 minutes! It's great to know you're satisfied with the service provided. If you have any further questions or need assistance with your device, please don't hesitate to reach out. Enjoy your newly unlocked phone, and thank you for choosing our services!
Best regards,
Charlotte
“I'm not happy with the service I received I ended up unlocking the phone with my carrier and my money was waisted with this service and the worst thing they didn't want to refund me because the service wasn't carried out as advertised.
I'm really not happy to be robbed like this.”
Hello there,
I'm deeply sorry to hear that you're not satisfied with our service. We aim to provide a successful unlocking solution and it's disheartening when we hear our customers feel otherwise. I'd like to better understand your concern so I can assist you further.
Our refund policy covers scenarios where the unlocking code does not work or specific service failures, and it sounds like there might have been a misunderstanding about the conditions for a refund. However, unlocking with your carrier does not qualify for a refund as per our terms, particularly if our service was provided as advertised.
That being said, we value your experience and want to ensure your concerns are addressed appropriately. Could you please provide the order number or IMEI so we can review your case specifically? Without this information, it's challenging to provide a precise resolution.
Please reach out to our Live Support through your tracking page for immediate assistance. They will be able to look into this for you and ensure all your concerns are taken care of in accordance with our policies and your experience with us.
Thank you for reaching out, and I look forward to resolving this for you.
Best,
Charlotte
