Hello,
I'm really sorry to hear about your experience; it's certainly not the level of service we aim to provide. I would love the chance to look into this for you and help resolve any issues you're experiencing.
Could you please provide your IMEI number or any other reference number from your order? This will help me locate your order and see its current status. If you haven't received any communication from us, this is definitely concerning and not standard practice. We answer all customer emails and strive to resolve issues promptly.
While I understand your frustration, I can assure you that we are committed to providing legitimate services, as detailed in our terms and conditions, and we'd like the opportunity to correct any missteps that may have occurred with your order.
For the quickest resolution, I recommend using the Live Support option in your tracking page. They will be able to address your concerns in real-time and seek an immediate solution.
Thank you for bringing this to our attention, and I look forward to assisting you further to reach a positive outcome.
Kind regards,
Charlotte
“They check if it can be unlock for money, and than ask more to unlock it.
but they never unlock it, customer service just ask extension for more time until you give up.
They don't give back the money.”
Hello there,
Thank you for taking the time to share your review. I'm sorry to hear your experience hasn't met your expectations. It seems there might have been a misunderstanding regarding our unlocking process. Initially, an Eligibility Check is required to ensure that your phone can be unlocked. Once it's confirmed that your phone is eligible, an Unlocking Payment is necessary to proceed with the actual unlock.
As stated in our terms, the service delivery times are guidelines and while we strive to meet them, there can sometimes be delays which are often out of our control. Rest assured that our customer service team is committed to providing you with updates and support throughout the process.
While it sounds like your unlock process is taking longer than expected, I encourage you to continue communicating with our support team. They are there to assist you with any extensions or issues until your phone is successfully unlocked.
Regarding your concerns about refunds, our Refund Policy clearly outlines cases where a refund is applicable. If you believe your situation fits any of the eligible scenarios for a refund, please reach out directly with your order details. It's important to provide your IMEI number, which is crucial for us to track your order and address your concerns accurately.
If you prefer immediate assistance, use the Live Support on your tracking page so we can sort out the problem promptly. Our goal is to turn your experience around and provide you with the satisfaction you deserve.
Looking forward to assisting you further.
Warm regards,
Charlotte
“This is a complete scam and these people are thieves and liars. Do not believe the good reviews you read, they are bought and fake. It's been more than a month after paying $90 to unlock my phone and they won't give neither a refund, solution or answer. AVOID THIS PAGE. The "customer service" is completely useless.”
Hi Jose,
I'm really sorry to hear about the frustration you've been experiencing with the unlocking process. I understand how this situation can be very disappointing. I want to assure you that our aim is to provide a smooth and transparent service to our customers.
I can confirm that you've made two payments: £19.99 for the Eligibility Check and £35.00 for the Standard Unlock. Both of these steps are essential in the unlocking process, and we make sure all costs are clearly outlined on the checkout page before any purchase is finalized. As your current order status is "In Process," and I'm happy to inform you that your unlock is 99% complete and should be completed very soon.
Although I cannot offer a refund as per our policies, I encourage you to remain patient just a little longer as we are close to resolving the unlock for your Samsung Galaxy Note 20. Our team is working diligently to complete the process, and we appreciate your understanding.
If you have any further questions or need assistance, please feel free to reach out. We're here to help make things right.
Kind regards,
Charlotte
Posted 9 months ago
Hi Jose,
I'm really sorry to hear about the frustration you've been experiencing with the unlocking process. I understand how this situation can be very disappointing. I want to assure you that our aim is to provide a smooth and transparent service to our customers.
I can confirm that you've made two payments: £19.99 for the Eligibility Check and £35.00 for the Standard Unlock. Both of these steps are essential in the unlocking process, and we make sure all costs are clearly outlined on the checkout page before any purchase is finalized. As your current order status is "In Process," and I'm happy to inform you that your unlock is 99% complete and should be completed very soon.
Although I cannot offer a refund as per our policies, I encourage you to remain patient just a little longer as we are close to resolving the unlock for your Samsung Galaxy Note 20. Our team is working diligently to complete the process, and we appreciate your understanding.
If you have any further questions or need assistance, please feel free to reach out. We're here to help make things right.
Kind regards,
Charlotte
“www.directunlocks.com is a fraud, they steal from you, I don't understand why these companies dedicated to stealing over the internet continue to work, on July 1 I paid 49.99 euros to have a CATS48C cell phone unlocked, they promised to do it in 10 days, today a month later they don't respond and they don't refund the money, they stole from me DON'T LET YOURSELF BE STOLEN from www.directunlocks.com
www.directunlocks.com es un fraude, te roban, no entiendo por que estas empresas dedicadas a robar por internet siguen funcionnado, el dia 1 de julio pague 49.99 euros para que me desbloquearan un celular CATS48C, se compromertieron a hacerlo en 10 dias, hoy un mes despues noresponden y no reembolsan el dinero, me robaron NO TE DEJES ROBAR de www.directunlocks.com”
Hola, estoy realmente preocupado por tu experiencia decepcionante con el servicio de desbloqueo de tu teléfono CATS48C. Nos tomamos en serio todos los comentarios y nos esforzamos por garantizar que nuestros clientes obtengan un resultado positivo. Según su mensaje, parece que puede haber habido un retraso inesperado en el proceso de desbloqueo. Pido disculpas por cualquier inconveniente que esto haya causado y me gustaría investigar este asunto para que usted pueda brindar ayuda. Tenga en cuenta que, como se describe en nuestros términos y condiciones, los tiempos de entrega son orientativos y, en ocasiones, pueden variar. Dicho esto, definitivamente entendemos su frustración por el período prolongado y la falta de comunicación. Para solucionar su problema con precisión y ayudarlo más, ¿podría proporcionar su número IMEI? Este número es fundamental para encontrar su pedido en nuestro sistema. Como no tengo la referencia necesaria en este momento, le recomiendo que se ponga en contacto con nuestro Soporte en vivo a través de su página de seguimiento para obtener asistencia inmediata. Nuestro equipo estará más que dispuesto a informarle sobre el estado de su desbloqueo y ayudarle con cualquier otra inquietud que pueda tener. Una vez más, le pido disculpas por las molestias y le aseguro que estamos aquí para ayudarle a encontrar una solución. Saludos cordiales, Carlota
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience. It's important for us to address any concerns our customers have. To help us resolve this issue effectively, could you please provide us with your IMEI number? This will allow us to locate your order and investigate the situation.
Remember, once an Eligibility Check is completed, the next step is the Unlocking Payment, as outlined during the checkout process. It sounds like you might be awaiting an unlock code, and if your order status indicates that payment is pending, we encourage you to complete the process so we can proceed with obtaining your code.
Our goal is to ensure that every customer is satisfied with our service, and we'd like to have the chance to improve your experience. If you'd like to get in touch directly for immediate assistance, please use the Live Support through your tracking page.
We are here to help and look forward to resolving this for you.
Best regards,
Charlotte
“They took my money and never sent me the code. Made several attempts to contact but they ignore you. Fraud has been reported to the authorities in the USA”
Hello,
I'm sorry to hear that you've encountered issues receiving your code. We certainly don't want you to feel ignored, and I can assure you that customer satisfaction is our priority. To assist you further and resolve this matter, could you please provide me with the IMEI number of your device? Without this information, it's challenging to address your specific concerns.
Once you provide the IMEI, we can quickly look into your order status. If your unlock request is awaiting payment after the eligibility check, I encourage you to proceed so we can continue the unlocking process.
In the meantime, if you need assistance or wish to discuss this further, please use the Live Support feature on your tracking page for immediate help from our team.
Thank you for reaching out, and I look forward to your response to help sort this out for you.
Best regards,
Charlotte
“I paid $70 for the Verizon unlocking iPhone service in 2 payments-so the price looks cheap to start with then the company requests a further payment which we paid. The process was supposed to take 1-5 business days to unlock the phone remotely. 3 days later the process tracking ( so called) showed 99% complete with the unlocking imminent. I contacted the company on July 22 who stated the unlock should complete anytime. I was then emailed by the company saying that the unlock could not complete due to the fact the phone was a AT&T iPhone and not Verizon. The company issued me with a credit not for 50% of the fee I paid. I emailed the company back and advised that I actually purchased the iPhone from Verizon.
Basically the company steal money from customers with no intention of unlocking anything.”
Hello,
Thank you for reaching out and for your honest feedback. I understand your frustration with the situation regarding the unlock process for your iPhone 13 Mini.
Firstly, I want to assure you that our intention is to provide a reliable service and not to cause any inconvenience to our customers. According to our records, you have made two payments—a £19.99 Eligibility Check and a £36.50 Standard Unlock to unlock your iPhone from Verizon USA. It's concerning to hear that there was a mix-up with the network provider information.
Our team prioritizes accurate checks to ensure that we can unlock the correct network, and it seems there might have been an error in identifying your network as AT&T instead of Verizon. I apologize for any confusion this has caused.
I see that you were issued a credit note for 50% of the fee you paid. While I understand the disappointment, kindly note that credit notes can be used against any sim unlocking service we provide, as per our refund policy. This might not be the solution you were hoping for, but it's a way to salvage the situation without a complete loss.
Since the unlock was not successful due to the network discrepancy, and since you have confirmed your iPhone is indeed from Verizon, we would like to investigate this matter further and resolve it to your satisfaction.
Could you please provide us with the IMEI number of your device so we can look into the issue more closely? Rest assured, we are committed to ensuring that your experience with us ends positively.
Thank you for your patience and understanding.
Kind regards,
[Your Name]
“It's been almost a month and no luck, and the horrible thing about it is that they don't give refunds if the unlock is "delayed". Promised 3-7 and now it's been almost a month and I can't get a refund? Someone needs to sue this company.”
Hello Yasmine,
Thank you for reaching out, and I'm sorry to hear about the delays you've experienced with your unlock request. I understand how frustrating this situation must be for you. Our delivery times are estimated based on previous unlocks and are intended as guidelines. While uncommon, delays can happen due to various factors beyond our control.
As per our terms (section 6.1 and 6.2), all prices and delivery times are as quoted, and these delivery times are variables that can change without notice. Nonetheless, we always aim to keep our customers informed about any changes.
I see that you've mentioned you haven't been able to get a refund. Our refund policy (section 7) highlights specific situations in which refunds or credit notes are issued. For example, if your order has been refunded once already as suggested by your "Already Refunded" status, then according to our policy, that would be consistent with the terms you agreed upon at the time of purchase.
However, I would like to help make this right for you. If your Samsung Galaxy A20 from Verizon USA isn't prompting for an unlock code with a non-Verizon SIM card, then a Remote USB Unlock, which is a separate service, might be required. It seems this might be the next step to unlocking your device, and we'd be happy to assist you with this process.
We value your business and would like to offer you the best possible solution moving forward. If you would like to proceed with a Remote USB Unlock or if there's any other assistance we can provide, please let us know. We're here to help you achieve a successful unlock for your device.
Warm regards,
Charlotte
“PLEASE AVOID. Absolute scammers. Fell for it it in May, nothing actioned, very believable but please don't use them. £50 out of pocket and nothing done, emails from "Tom" seem very legitimate but are most definitely not. Disgusting how these people continue to get away with it ! Reported to Action Fraud and bank and under review.”
Hello,
Thank you for taking the time to share your concerns, and I'm truly sorry to hear about the frustration you've experienced with our service. While I understand that your situation didn't meet your expectations, I would like to assure you that we aim to provide a legitimate and effective unlocking service.
Your review indicates that you were refunded the payments for both the Eligibility Check and the Standard Unlock. Even though the services have not led to an unlocked device, according to our terms, the refunds were provided in adherence to our policies.
While there are indeed cases were refunds are issued as credits for future services, it appears your case met refund criteria and the funds have been returned accordingly.
We value your feedback and would love another chance to help you with your unlocking needs. Should you decide to give us another try or have any other questions, we'll do our best to assist you.
Warm regards,
Charlotte
Thank you for your feedback, and I'm sorry to hear about your concerns regarding the payment process. To clarify, there are indeed two separate payments in our unlocking process: an Eligibility check first, followed by an Unlocking Payment, as stated on our website. All costs are outlined on the checkout page before any purchase is completed to ensure our customers are fully informed.
If your status is 'awaiting payment', it means that the initial eligibility check has been completed, and the next step is to proceed with the unlocking payment to continue with the service.
We value your experience and are here to assist you with any further information you need to make the process as smooth as possible. Don't hesitate to get in touch with us via Live Support on your tracking page for any assistance or if you have additional queries regarding your order.
We hope to resolve any issues you may have and convert this experience into a positive one.
Hello,
I'm really sorry to hear about the delay with your unlock service. It's certainly not the experience we want you to have. Delivery times are indeed guidelines that can vary due to a number of factors, but a month does seem excessive. To assist you effectively, could you provide me with your order number or IMEI so I can check the status for you? In the meantime, please be assured we're committed to resolving this and will keep you informed throughout the process.
If you haven't already, I'd recommend using the Live Support feature on your tracking page so we can look into this right away and expedite a solution for you.
Charlotte
Hello Kevin,
I'm very sorry to hear about the frustration you've been experiencing. I understand it can be disappointing to wait for a service, especially for something as important as unlocking your iPhone 13 Pro Max. I would like to reassure you that your unlock process is 99% complete and should be resolved imminently. Our team works diligently to meet the guidelines set, and while delivery times can vary, please rest assured we are committed to completing your request. If there are any changes or updates, we will notify you right away.
If there is anything specific you're concerned about or if there's more we can do to assist you while your order is in process, please don't hesitate to reach out.
Best regards,
Charlotte
“Made one payment followed by charge for a 2nd payment - about $53 all in everything. Promises are easily made - results apparently not so easily delivered. Had a 99% success reported within a week but has not finished the process and the device is still not usable after now two month. The answers I am getting from"Tim" are apparently automated replies and I have little doubt at this point, my payments were nothing more than donations to lying thugs. Of course no refund could be retrieved either.”
Hello,
I'm really sorry to hear about the delay and any confusion caused by the communications you've received. I completely understand your frustration when things don’t go as expected. I assure you that we aim to provide clear and transparent service, as outlined in our terms and conditions.
Regarding the payments, the initial amount covers the eligibility check, and the second charge is for the unlocking payment, as detailed during the checkout process. We strive to unlock devices as efficiently as possible, and while we maintain a high success rate, delays can sometimes occur due to factors beyond our control.
If you've been informed that the process has a 99% success rate but has not been completed, it's possible that your order may require further attention. Our team would certainly want to address this, ensure the process is completed satisfactorily, and improve your experience.
To look into this matter specifically and provide you with accurate assistance, we'd need to review your order details. Could you please provide the IMEI number associated with your order? This will allow us to locate your transaction and assess the current status.
You mentioned automated replies from "Tim"—we'd like to investigate this further and provide you with personalized support. We value your business and don't want you to feel unheard. If you prefer direct assistance, do use the Live Support option available on your tracking page, and our team will be eager to help sort this out.
Once again, I apologize for any inconvenience you've faced, and I hope we can resolve this for you promptly.
Kind regards,
Charlotte
“What's worse is that they have a dirty agreement with Trust Pilot. I left a negative review there. All of a sudden I'm sent emails by Trust Pilot asking me for uploads and all of that. This is absolutely absurd. Look, we all know our phones are locked. We would NOT be coming to a phone unlock service if we knew that we would be paying first for them to tell us our damn phones are locked. The screens they show are also not the ones you see. This is such a scam and I don't know how it can be going on this day and age.”
Dear valued customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize if our service has not met your expectations. We understand your frustration regarding the process and we aim to provide complete transparency during every step of our services.
Regarding the eligibility check, it is an essential part of our unlocking process to ensure we can provide you the correct and functioning unlock method. This step confirms whether your phone can be unlocked and determines the right service for your device, whether it's a Standard or a Premium Service. We outline all costs on the checkout page before any payment is made, including the eligibility check and subsequent unlocking payment if applicable.
Please rest assured that honesty and customer satisfaction are core values of our business. If you have not already completed the unlocking process due to concerns about additional payments, I encourage you to visit your tracking page and consider continuing with the process. We are committed to helping you unlock your device successfully.
If you need further assistance with your order status or have additional concerns, we kindly ask for your IMEI number so we can provide you with specific information and support. You can also reach out via Live Support on your tracking page for prompt assistance.
We value your patronage and hope to resolve any issues swiftly to your satisfaction.
Warm regards,
Charlotte
Hi there,
I'm sorry to hear that you're unhappy with the service. It's certainly not our intention to make anyone feel that way. Could you please elaborate on the issues you encountered? Your feedback is important, and we want to make sure we address any concerns you may have. If you could also provide your IMEI number, we can take a closer look at your order and better assist you. Should you require immediate assistance, don't hesitate to use the Live Support on your tracking page so we can resolve your problem as efficiently as possible.
Looking forward to hearing from you soon and hoping we can turn your experience around.
Best regards,
Charlotte
“scam web site i have paid $50 dollars to unlock an iphone. phone didnt get unlocked and they didnt give me refund and asked me to pay again to unlock the phone SCAM SCAM DONT WASTE YOUR MONEY, THEY DONT HAVE CUSTOMER SERVICE TO HELP”
Hello,
I'm really sorry to hear you've had a frustrating experience. I'd like to help clarify the situation and address your concerns. Our service involves a two-step process for unlocking phones: first, an Eligibility Check, followed by the actual Unlocking Payment, as you've mentioned.
If your iPhone wasn't unlocked, there might be various reasons for this, as highlighted in our terms and conditions, and depending on the issue, it might be covered by our refund policy. I'd love to assist you further and see exactly what went wrong, but for that, I'll need your IMEI to find your order and see how we can help.
If you haven't provided your IMEI number yet, this is crucial for us to identify your specific case. Please use the Live Support feature on your tracking page, so we can ensure your problem is resolved as efficiently as possible.
We strive to make our unlocking process as transparent and customer-friendly as possible, and I'm here to ensure you have a positive experience with us.
Best regards,
Charlotte
“I don’t like leaving bad reviews. (Honestly)
But there are other companies that handle this process much much better. (That’s just the truth.)
No hard feelings, but I am out of $30 at no fault of my own. I understand the policy (Cancellation Rights...pre-orders and checking costs cannot be refunded because costs are incurred and checks begin immediately upon placing your order. By clicking Credit/Debit Payment you wish for the order to be commenced immediately)
But the model as a whole is VERY misleading. I’m biting the loss, but it is what it is. I went to The Unlocking Company and everything was handled (successfully) same day, with extra attention on updates/progress throughout the entire process. (I was told by Direct Unlocks, after my card was charged by the way, that it could take up to two weeks to hear back…)
Please take my review seriously. Spend your money elsewhere. I’m sure they are decent people at Direct Unlocks, but their model is sub-par at best. To me, it seems like a cop-out to blame it on the “carrier” when another competitor of theirs was able to complete my request same day.
Again, I am not trying to come off as brutal, I’m just giving the full details of my experience with Direct Unlocks.
Brian,”
Hello Brian,
Thank you for taking the time to leave your feedback. I'm sorry to hear that your experience with us didn't meet your expectations. It's certainly important for us that all our customers leave with a positive impression, so I truly appreciate your honest review.
I understand you've found the process to be misleading, and that is concerning to us. We strive to provide transparent information at every step, including our costs and the time frames, which are outlined on our website and during the checkout process. The time it takes to unlock a phone can vary due to a number of factors that are often outside of our direct control, such as the specifics of the carrier's unlocking criteria and processing times.
While I'm glad to hear that you were able to have your phone unlocked on the same day with another service, this can sometimes be the case depending on the unique situation with each unlock request.
Your mention of the model being misleading is something we will take on board and look into, as it's our aim for every aspect of our service to be as clear and straightforward as possible for our customers.
Since I don't have your IMEI or order reference, I'm unable to review your specific order details right now. However, I want to ensure we do everything possible to make things right for you within our policy guidelines, so I'd encourage you to use the Live Support on your tracking page. Our team would be more than willing to assist you further and address any concerns you may have.
Thank you again for your feedback, Brian. It's important to us, as it helps us improve our service.
Kind regards,
Charlotte
“Hi All:
The above website site is a scam website. I emailed my phone's IME to them on 7/4/2022 and requested them to unlock for me and paid for the stage of payment. The unlocking fee is one and half the cost of the phone. I waited for 5 days and did a follow email and not reply. On 22/4/2022 I emailed them and requested a refund. I believe they will not email me.; Please just be careful they just scam your money
I wonder where can I report and not to get other to step into this scam company”
Hello,
I'm sorry to hear you've had a poor experience. I'd like to assist you in resolving this issue, but without your IMEI number, it's challenging to address your specific concerns. Please submit your IMEI through your tracking page, or get in touch with our Live Support, so we can locate your order and assist you further.
Regarding the process, it’s important to note that all costs associated with our services are outlined on the checkout page prior to purchase, including the Eligibility check, followed by the Unlocking Payment.
If you're experiencing a longer-than-expected wait or lack of communication, please accept our apologies for any inconvenience caused. Our aim is to provide efficient service, and we would like to get this resolved for you promptly.
If you still wish to request a refund, our Refund Policy provides a clear outline under what circumstances a refund will be issued. Please refer to those terms to understand if your situation qualifies. Remember, we are here to help guide you through the process and to ensure your satisfaction without issue.
For cases that do not qualify for a refund as per our policy, we still desire to assist you and would urge you to contact us so we can work towards a positive resolution.
We value the opportunity to rectify this situation and hope to hear from you soon to help ensure a better experience.
Best regards,
Charlotte
Hi Shanelle,
I'm sorry to hear that you're unhappy with the service you've received. I understand the frustration you might be feeling if things aren't working as expected. I can see from our records that your Samsung Galaxy S10 unlocking process is 99% complete and should be finalized very soon. Our team is working hard to ensure that your phone is unlocked from the WORLDWIDE NETWORK.
Your order status, "In Process," indicates that we are in the final stages, and we aim to successfully complete it without further delays. If your phone doesn’t ask for an unlocking code, this could mean that a Remote USB Unlock is necessary. The costs for any service were outlined on the checkout page before purchase, ensuring full transparency.
In the unlikely event that our unlock attempt using the code fails, our refund policy does cover this scenario, as well as other specifics outlined in the documents provided. However, if the unlock service is successful but a code prompt does not appear due to the nature of the phone, we offer the option of a Remote USB Unlock to resolve this.
We appreciate your patience and are here to support you in this last stretch of the unlocking process.
Best Wishes,
Charlotte
Hello,
I'm sorry to hear about your dissatisfaction with the unlocking service. Delays can be incredibly frustrating, and I do apologize for the inconvenience you've experienced. We certainly aim to complete all orders in a timely manner, and it sounds like yours has taken longer than expected.
To help you, I'll need to locate your order in our system. If you could please provide the IMEI of the device you're trying to unlock, I'll be able to check the current status of your unlocking process. Also, remember to use the Live Support feature on your tracking page; our support team is there to assist you and keep you informed about your order.
Thanks for reaching out, and we hope to resolve this matter to your satisfaction as quickly as possible.
Best regards,
Charlotte
