Hello,
I'm genuinely sorry to hear that you've had a less than satisfactory experience. It's never our intention to make our customers feel as though they are not being heard or helped. We strive to provide transparent and effective unlocking services for all of our customers, and we're eager to resolve any issues you've encountered.
We’d like to look into this for you and assist you further. Since I don’t have your order details, could I kindly ask you to provide your IMEI number or use the Live Support feature on your tracking page? This will help us identify your order and address your concerns appropriately.
Once we have your information, we'll do everything we can to ensure you're assisted to the best of our ability. Your experience matters to us, and we're committed to turning this around for you.
Best regards,
Charlotte
“Hi. This company is a scam. I paid for my unlock in June and have yet to receive it. I’ve been trying to contact them for a refund but they stopped replying to my emails since August. DO NOT USE THEM. I’ve had better success with CellUnlocker.”
Hello,
I'm truly sorry to hear that your experience with our service hasn't met your expectations. I understand how frustrating delays can be, especially when it comes to unlocking your device. I'd really like to help make things right.
Could it be possible that you have an outstanding payment pending for the unlocking process? As mentioned in our terms, an initial Eligibility Check is required, followed by an Unlocking Payment. I'd be happy to look into your order status and assist further. However, without your IMEI number, it's difficult for me to address your specific concerns or locate your order in our system.
To provide you with the best support, please reply with your IMEI number, or use the Live Support feature on your tracking page. Our team is keen to resolve this promptly and ensure a more positive experience.
Warm regards,
Charlotte
“After I paid the full price more than a week ago, still waiting for the solution. I cannot reach real customer service! Already written a couple of emails but only the same pre-written auto-reply (See pic below) I've received. No telephone number is available for assistance, no chat box is available, and there is no chance to reach them at all.
There are other trustful unlocking services are available on the market with real customer service and faster service time! If you don't want to risk your money and need quick service AVOID DIRECT UNLOCKS! ABSOLUTELY NOT RECOMMENDED!”
Hello there!
I'm truly sorry to hear that you've been waiting longer than expected and that you've encountered difficulties reaching out for updates on your order. I understand how important it is to have a working solution and timely communication.
It seems there might have been an unusual delay in your case, as our team has a track record of striving to fulfill orders as outlined in our service delivery times (section 6.1). We definitely don't want anyone feeling left in the dark.
I would love to assist you further and ensure that your issue is escalated to our support team for immediate attention. However, I'll need your IMEI number to identify your specific order and check its status. Please use the Live Support on your tracking page so we can resolve your problem promptly.
Our goal is always your complete satisfaction and I'm here to make sure we achieve that. We appreciate the opportunity to rectify this for you.
Best regards,
Charlotte
Hello Rigoberto,
Thank you for taking the moment to share your experience. I'm sorry to hear that the unlock process for your iPhone 11 has taken longer than expected. I can understand that waiting can be frustrating.
I noticed from your records that you've successfully completed the Eligibility Check for your T-Mobile USA iPhone 11, which is great news! You're now at the stage where you're awaiting the Unlocking Payment to proceed.
I'd like to assure you that all the costs are outlined on the checkout page before purchase, and as stated in our Terms and Conditions, service delivery times are variable. I would be happy to review the status of your order and see how we can expedite the unlock process for you.
Please consider continuing with the process so we can help unlock your iPhone 11. Our team is keen to have this resolved and provide you with the service you've been looking forward to.
Let us get this moving for you!
Warm regards,
Charlotte
“Is a evident SCAM, they say that phone is in LOST mode and is completely false, i provide official report with CLEAN mode and they don't refund the money.”
Hello,
Thank you for taking the time to share your concerns with us. We understand that you are frustrated about the service provided, particularly with regards to the lost mode status of your phone. In order to assist you further and resolve any discrepancies, we would need to verify the details of your order, including reviewing the official report you have mentioned.
Could you please provide the IMEI number associated with your service request? Without an IMEI or order reference, it’s challenging for us to address your specific issue. You can easily provide this information through the Live Support feature on your tracking page, where our team is ready to help you.
Our goal is to ensure customer satisfaction, and we'd like to make sure we clear up any misunderstandings about the status of your phone and move towards a positive resolution.
Best regards,
Charlotte
Hello there,
I'm really sorry to hear that you're experiencing issues with your unlock order. I want to ensure we resolve this for you as promptly as possible. I can see that you've made two payments, one for the Eligibility Check (£23.99) and another for the Standard Unlock (£30.00) for your iPhone 13 Pro on the Cricket USA network.
According to our records, your order has been in process and is currently 99% complete, so it should be finished very soon. I understand the delay has been much longer than expected and this is not our standard practice. Delays are very rare, and I apologize for any inconvenience this has caused you.
To assist you further and make sure we complete your order to your satisfaction, could you please provide us with your order number? This way, we can look into the specific details and expedite the completion of your unlock process.
Your experience is very important to us, and we're committed to turning this situation around for you. Please respond with your order number so we can take the necessary steps to resolve your issue.
Thank you for your patience and understanding.
Best regards,
Charlotte
“Scam!!!! When you start ordering unlock code, you enter the phone info, then pay 23.99 pounds (For Samsung SS Ultra). Everyone would think that is what you pay for the code. After you pay, the next website says the phone "Passed the Eligibility Check" and asks you to pay additional 63 British Pounds to "RELEASE the network unlock for your device - which will be done automatically with no code entry needed". Pay more to "RELEASE"??? Network unlock code is not needed??? When I phone is asking for the unlock code??? And then the webpage says what I did is that I agreed to pay for the "Eligibility Check" fee which is NOT REFUNDABLE, and it was mentioned in the initial 1st payment page's checkbox, terms and agreement. They are tricking you to pay multiple steps, misleading you that each payment is the last payment step. I don't know how many additional steps&payments I have to go through to finally get the unlock code. DO NOT USE directunlocks.com !!!!! Totally misleading. Not upfront with the cost. Fraudalent company trying to trick you to pay multiple payments.”
Hello there,
I'm really sorry to hear that you've hit a snag with our unlocking process. It seems like there's been a bit of confusion regarding the payment steps. Here's how it goes: initially, you pay for the Eligibility Check, which ensures your Samsung SS Ultra can be unlocked. This cost is stated upfront and is necessary to proceed.
Once your phone passes this step, as it has, you're then prompted to make an additional payment to complete the network unlock. This amount is for the actual unlocking service, which, as mentioned, should take place automatically without the need for an unlock code to be entered.
Regarding the multiple payments, it's our policy to be clear about this two-step process, and we're sorry if it wasn't as clear as we intended. All costs are outlined on the checkout page before any purchase is made, ensuring that our customers can make an informed decision.
If you're seeing a prompt for an unlock code on your phone and this is causing confusion, our support team would be happy to assist you. It’s important to know that in some cases, especially with newer models, unlocking may occur automatically once the process is initiated, without needing to enter a manual code.
We truly value your business and are here to help you every step of the way. If your service status is awaiting the final unlocking payment, we encourage you to continue, so we can successfully unlock your device.
Lastly, to address your specific case and ensure we provide the most accurate assistance, it would be necessary to reference your order with the IMEI number. Since you haven't provided it here, we recommend using the Live Support feature on your tracking page for immediate assistance.
Thank you for reaching out, and we hope to turn your experience into a positive one.
Best regards,
Charlotte
“dont trust this guy, i paid 2 time first told me £24 later final unlock £50 , i paid both of it after 10 days i email them told me cant to unlock . they dont response email also. just waste my time and money.also jus refund £50 only they didnot refund £24. i email no no repossesses at all. totally fake.”
Hello,
Thank you for reaching out, and I'm sorry to hear about the frustration you've experienced. I understand the concern with the payment and the unsuccessful unlock, as well as the communication issues.
It looks like you've gone through both an Eligibility Check and the subsequent Unlocking Payment. Our process does indeed first require an Eligibility Check, followed by an Unlock Payment, and these costs are specified during the checkout process. According to our Refund Policy, the cost of the Eligibility Check is non-refundable once the service has been performed.
However, for the unlocking cost, our policy states that if our service fails to unlock your phone, you are entitled to a refund, and I see that you've mentioned you have already been refunded the £50 unlocking cost. I'm sorry for any disappointment this has caused.
I would really like to help resolve this matter to the best of my abilities. Could you please provide the IMEI number of your phone? This is crucial for us to look up your order and understand the specifics of your case. Without it, we are quite limited in the support we can offer.
If you haven't already, please get in touch with our Live Support through your tracking page so we can assist you further. Our goal is always to provide a positive customer experience, and your satisfaction is important to us.
Kind regards,
Charlotte
“I agree with all the negative reviews. DO NOT waste your time or money with these guys. They are absolute fraudsters and I am not sure what service are they selling exactly. Three months have passed, they charged me the premium rates, my phone unlock has been stuck on 99% for several weeks, they started replying to emails under different names early on and now it has been over 5 weeks where I have not heard anything back from them. They should be locked up, I am going to do everything I can to expose these losers and make sure they don't keep scamming people. I bet even the positive reviews are fake.”
Hello there,
I'm genuinely sorry to hear about the frustration and inconvenience you've experienced with our service. It seems like there's been a significant delay and lack of communication, for which I apologize. Rest assured, we aim to provide a transparent service and we take feedback like yours very seriously.
Concerning your phone unlock being stuck at 99%, it's certainly not the outcome we want for our customers. If the delay in unlocking your phone is unreasonable or our Premium Service has failed, according to our Refund Policy, you are entitled to a full refund of both Standard and Premium service payments.
We strive to make sure that all customer interactions are authentic, and we take allegations of fake reviews very seriously. As your case seems to require urgent attention and a thorough investigation, I'd like swiftly to escalate this matter.
Please contact us directly with your order details or IMEI number, so we can look into your case specifically and rectify the situation as promptly as possible. You can reach out to us via the Live Support on your tracking page, which is the fastest way to connect with a member of our team who can help resolve your issue.
Once again, I apologize for any stress caused and thank you for bringing this matter to our attention. Your satisfaction is our priority and we're committed to turning this experience around for you.
Kind regards,
Charlotte
Hello,
I'm truly sorry to hear about your dissatisfaction with our service. We aim to deliver a smooth and transparent unlocking process, and it seems we've fallen short of your expectations this time. I understand the inconvenience this may cause and would appreciate the opportunity to address any issues.
Please note that all costs associated with our services are indeed outlined on the checkout page prior to purchase, including the Eligibility Check and the subsequent Unlocking Payment. Your feedback is important to us, and we would love to help rectify any misunderstandings about the payment structure or to provide further assistance with your unlocking needs.
Should you wish to discuss your order's status or have any other concerns, we're here to support you. I would kindly ask for your order reference or the IMEI number of your phone to look into this matter properly. Without this information, our options to assist are limited.
You can connect with our Live Support through the tracking page for a more immediate resolution. Our team is steadfast in working towards turning your experience into a positive one.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Charlotte
“A month since payment (21 working days) and ten days since I last got an email response. I'm afraid I think the company is a scam. Very concerned that the safesite review service they use may be participating in fraud. Looking into this.”
Hi there Lily,
I'm truly sorry to hear about the delay and the concern it has caused. I want to assure you that our team is committed to providing a legitimate service and we're here to support you through the unlocking process.
Your unlock is 99% complete and should be finalized imminently. I understand waiting can be frustrating, and we appreciate your patience. If there’s anything specific you’d like to discuss or if you need further updates, please feel free to reach out.
Warm regards,
Charlotte
“It's a scam, once they take your money they give weak excuses, stay away... I'd honestly recommend other guys, not these pathetic whimps
Lun nana de sister and ma nu”
Hi there,
I'm truly sorry to hear that you've had a less than satisfactory experience with us. Our aim is to provide reliable and effective unlocking services, and it seems we've fallen short in your case. We would love the opportunity to review your situation and see how we can make things right.
To help me understand your specific case, could you please provide me with your order details or IMEI number? Without this information, addressing your concerns can be quite challenging. Moreover, our knowledgeable Live Support team is always available through your tracking page to help resolve any issues promptly.
As a reminder, all costs associated with the service are outlined on the checkout page. The process involves an Eligibility check first, followed by an Unlocking Payment—all of which is necessary to unlock your device.
We do take all customer feedback seriously and would like to rectify your experience. Let us work together to find a solution that leaves you satisfied with our services.
Best regards,
Charlotte
“I ordered unlocking service for iphone 7 imei
355827086302533 since 5 months
Nothing happen. My phone still locked
I can't use it
No body replying my emails
They are liars
I asked to cancel my order and return back my money . No body responded
It is 5 months now with same sheet”
Hello there,
I'm sorry to hear about the frustration you've been experiencing with the unlocking service for your iPhone 7. I certainly understand how important it is for you to be able to use your phone freely and would like to offer assistance to resolve this matter.
To address your concerns, I'll need to check the status of your order with the IMEI number you've provided. The length of time you've mentioned does seem unusual, and it's important that we take a closer look into what has happened with your order. Our team strives to offer timely and effective support, and it's concerning to hear that you've felt unheard.
Please make sure to use the Live Support feature on your tracking page so we can look into your specific order details and provide you with an update on its progress. As for your request to cancel your order and obtain a refund, our policies state that once an unlock process has been initiated, cancellation isn't possible, as outlined in section 2.1 and 7.3 of our terms.
Nonetheless, we want to ensure that you're satisfied with our service, so if there has been a delay or issue with your unlock, I would encourage you to contact our support using the tracking page's Live Support feature so we can directly address your concerns and find a suitable resolution.
Rest assured, we are committed to providing you with the service you've requested or providing an alternative solution if the service has failed as per our guarantee policies (section 7).
Please reach out to us, and together we can work towards a positive outcome.
Kind regards,
Charlotte
“Hice mi pedido de desbloqueo el 11 de julio 2022 y este es el día 12de septiembre 2022, no me han desbloqueado mi teléfono no responden mis preguntas, son una estafa”
¡Hola! Realmente lamento escuchar la frustración que ha experimentado. Ciertamente no es el tipo de servicio que buscamos. Entiendo que esperar un largo período sin una resolución puede resultar decepcionante. ¿Podría proporcionarme su número IMEI para que pueda consultar el estado de su pedido de inmediato? Esto me ayudará a comprender exactamente en qué punto del proceso nos encontramos y cuál es la mejor manera de ayudarle. Tenga la seguridad de que nuestro objetivo es resolver su problema y brindarle una experiencia positiva. Si ha habido un retraso significativo, tendremos que investigar y asegurarnos de desbloquear su teléfono o abordar sus inquietudes de acuerdo con nuestras políticas. Utilice la opción Soporte en vivo en su página de seguimiento para obtener una resolución más inmediata. Nuestro equipo está listo para ayudarle en este paso a paso.
“They will take your money and make you wait for 2 months and then tell you you that your phone is black listed even though it is not.
Punch of thieves. Don’t waste your money.”
Hello,
I'm sorry to hear about your frustrating experience. I understand how important it is for you to have your phone unlocked, and it's never our intention to keep you waiting without good reason. Our delivery times are guidelines based on previous unlocks and can change due to a variety of factors. I’d also like to assure you that we perform detailed eligibility checks which are designed to identify the status of the phone accurately.
If you believe that there has been an error regarding the blacklisted status of your phone, please provide us with the IMEI so we can review your case specifically. You can use the Live Support on your tracking page for direct assistance. We're here to help and would like the opportunity to address your concerns and ensure that all the necessary checks are completed thoroughly.
Thank you for reaching out, and I look forward to resolving this issue for you.
Best regards,
Charlotte
“Ok, so they tell you all the good thing but they can't unlock the phone! I've been waiting and waiting almost 6 months but still the phone is not unlocked! Yes I contacted to customer service and they always say "some unexpected error happened and delayed"! Well they told me that the phone would be unlocked within a day, a week, 14 days every time I ask and never ever unlocked! The expected processing time keeps playing with you by showing 14 days, 3 days, 1 day and go back to 14 days again! Again guys, don't waste your money and time. These people are joke. All of my friends are also ripped off by these guys. They should be banned!”
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about the delay in unlocking your iPhone 12. It seems you've been experiencing an extended wait time, which is certainly not the norm for our services.
We've checked your order status and it's currently listed as "In Process." Thankfully, it's at the 99% completion mark, and we expect it should be completed imminently. I understand the frustration that changing timelines can cause and I apologize for any inconvenience this has caused you.
We appreciate your patience and we're committed to resolving your case. Rest assured, we're doing everything we can to unlock your phone as quickly as possible. If there's any more information you require or additional assistance you need, please don't hesitate to reach out to our customer service team who are here to help.
Thank you for your understanding.
Best regards,
Charlotte
“I qualified for network unlocking according to Direct Unlocks after paying for the 1st part. Then I paid for the 2nd part for Direct Unlocks to unlock my phone.
Unlocking takes 5 business days. It’s been more than 5 business days. I wrote an email to Direct Unlocks, but they completely ignored my email twice. No response from them.
I qualify for a refund according to their Terms of Service, but Direct Unlocks are completely unresponsive.”
Hello,
Thank you for bringing this to our attention. I'm sorry to hear about the delay and lack of response you've experienced. I absolutely understand how frustrating this can be when you're expecting a service to be completed within a certain timeframe.
In line with our terms, delivery times are guidelines based on the previous week's unlocks and are subject to change, although we do our best to stick to these timelines (Section 6.1 of the Terms and Conditions). However, you should have received an update if there’s been a change to the expected delivery time.
We definitely want to sort this out for you. Since you've already sent two emails without a response, I'd recommend using the Live Support feature on your tracking page for immediate assistance. They will be able to provide you with real-time updates regarding your order's status.
If for any reason you are eligible for a refund, rest assured that you will be refunded as per our terms (Sections 7.9 and 7.10). Could you please provide the IMEI number so that we can locate your order and address your specific concern?
We're here to help resolve this for you and improve your experience.
Best regards,
Charlotte
Hello!
I'm really sorry to hear that you're having concerns about the progress of your order. It's definitely not the kind of experience we want our customers to have. I’d like to help address this issue promptly. If you could kindly provide me with your IMEI number, it would greatly assist in locating your order details.
In the meantime, for immediate support, you can use the Live Support option in your tracking page which is designed to help resolve issues exactly like this. Our team will be able to look up your order status and provide you with an update.
Thank you for reaching out, and again, my apologies for any inconvenience you've experienced. We're here to help get this sorted out for you.
“I have been waiting for about 3 months to get my phone unlocked from this website and every time I try to contact them, they send me an automated email ignoring my request for a refund. The website promises to unlock your phone within 10 business days, it’s been about 3 months. They take your money and longer with their automated emails clearly showing that they are never gonna take a responsibility for the failure to u lock and refund for the unsuccessful service. This is a shady SCAM website and need to be reported to the authorities!”
Dear Arshak Sirunyan,
I'm genuinely sorry to hear about the delay you've experienced with the unlocking of your iPhone 12 Pro from AT&T USA. I completely understand your frustration and want to assure you that it's our goal to resolve your issue as quickly as possible. Please note that while we do provide estimated time frames, actual delivery times can increase due to various factors beyond our control, as stated in section 6.2 of our terms and conditions.
I would like to personally look into your case to see how we can rectify this situation. Since your order status shows "Already Refunded," it appears we have attempted to address part of your concern. I'd like to review the details of your order and the nature of the automated responses you've received, so we can improve our communication and provide you with a more satisfactory outcome.
Could you please provide us with your order number or any additional details so we can expedite this process for you? Our priority is to ensure that you receive the assistance you need and to reassure you that we are committed to providing a real solution.
Thank you for bringing this to our attention, and I look forward to resolving this matter to your satisfaction.
Warm regards,
Charlotte
Hello!
I'm sorry to hear about the trouble you've had with your OnePlus unlocking service. Delays can definitely be frustrating, and we always strive to complete orders as efficiently as possible. As outlined in our terms and conditions, delivery times are guidelines and can vary. However, if your service has been marked as 'unavailable' after thorough investigation, our 100% Money Back Guarantee may apply.
Also, it's important for me to mention that without your IMEI number, it's difficult for me to look into your specific case. I recommend using the Live Support feature on your tracking page to get assistance tailored to your order. They will be able to provide you with more detailed information and next steps.
We're committed to resolving your issue, and your satisfaction is important to us. Please reach out to our support team, and we'll do our best to improve your experience.
Best regards,
Charlotte
