“Direct unlocks are very easy to use. Emails sent regular to keep you updated. Clear and easy instructions to follow. Phone unlocked in under an hour while at home. No driving to high st to hunt for someone to do it!!! Honest and fast service, 100% trustworthy.”
Hello Ashley,
Thank you for taking the time to share your feedback with us. I understand that you might have some concerns regarding multiple payments. Just to clarify, you have successfully completed the payment for your Standard Unlock at £23.99 to unlock your iPhone 12 Pro Max from Vodafone UK, and as per your order status "Unlock Complete," it seems like everything is all set with your device.
If you have any further questions or require assistance, please don't hesitate to reach out. Our goal is to ensure you have a great experience with our service, and we're here to help make that happen.
Warm regards,
Charlotte
¡Muchas gracias por tus comentarios positivos, Visa! Estamos encantados de saber que encontró nuestro servicio rápido y confiable. Su recomendación significa mucho para nosotros. Si necesitas más ayuda o tienes otro dispositivo que desbloquear, recuerda que estamos aquí para ayudarte. ¡Disfruta de tu Motorola Moto G Stylus recién desbloqueado! 😊📱🔓
“Hello directunlock customer service hope you doing well i'whrite you to inform you about your good services
We hope to have more inqury to ask you four the future
May you have good parnership with directunlock compagny
Tacke care
Sincerely”
Hello Daoud Almamy Ouattara,
Thank you for reaching out to us, and we're thrilled to hear about your positive experience with our services! We're always here to assist you with any future inquiries you might have. We genuinely value our partnership with customers like you and are committed to continuing to provide you with the top-quality service you've come to expect from Direct Unlocks.
If there's anything specific you'd like to discuss or need assistance with, please feel free to let us know. We're here to help!
Take care and have a wonderful day!
Sincerely,
Charlotte
“Paid and all and still the same, HASNT SOLVED THE ISSUE and PHONE IS STILL LOCKED to carrier. 👎🏼👎🏼👎🏼👎🏼👎🏼
Your customer service doesn't respond!
I will only change my review with a good feedback if you refund all my transactions as no changes have been made on my phone.👎🏼👎🏼👎🏼”
Hi James,
I'm sorry to hear that your phone still seems to be locked after completing the unlocking process. Your order status shows "Unlock Complete", which typically means that the unlocking was successful on our end.
Could you please try connecting your iPhone 13 Pro Max to WiFi and turning it off and then on again to complete the unlock procedure, as per our instructions in section 8.1 of our terms? This step is essential for iPhones to apply the unlock.
If you've already followed these steps and the issue persists, there may be another factor at play here. We would like to take a closer look into this for you. Sometimes, a confirmation step with your carrier is necessary to finalize the unlock.
Looking forward to helping you get this resolved as soon as possible.
Best regards,
Charlotte
“Rápido, seguro y confiable… Todo fue excelente.. Al principio pense que no me resolverían pero en menos de 20 minutos mi teléfono estaba desbloqueado… Muy buen trabajo.. Los recomiendo”
Hola Lissethe Espinoza, ¡Gracias por tomarse el tiempo para dejar una reseña tan maravillosa! Estamos encantados de saber que su iPhone XR se desbloqueó exitosamente en menos de 20 minutos. Su recomendación significa mucho para nosotros. Es un placer brindarle un servicio rápido, seguro y confiable. Si necesita más ayuda o tiene más preguntas, no dude en comunicarse con nosotros. ¡Disfruta de tu experiencia con el teléfono desbloqueado! Saludos cordiales, Carlota
“Nice work and service. I loved the tracking system and all the information about the progress of my service. You guys kept me posted all the time, I knew what was going on, and what else needed to continue to unblock.
My reference number is 35 849789 777895 3
You did a nice and clean job, my phone is working perfectly here in El Salvador.”
Hello Jorge,
Thank you so much for taking the time to leave us your feedback. It's wonderful to hear that our tracking system and constant updates provided you with a reassuring and informative experience. We're thrilled to know your iPhone 14 Pro Max is now working seamlessly in El Salvador.
If there's anything more we can do for you, or if you have any friends or family who might benefit from our services, please don't hesitate to let them know about us. Enjoy your unlocked device, and we look forward to serving you again!
Best wishes,
Charlotte
Hello Anthony,
Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear about your positive experience and are glad we could get everything done in a timely manner for you. It's our pleasure to serve customers like you, and we look forward to assisting you again in the future. Should you need anything else or have friends who would like to unlock their phones, we're always here to help. Don't hesitate to refer others to us!
Warm regards,
Charlotte
“It's incredible, I'm so happy to have unlocked my iPhone 15 and it's only been a few hours. Grateful to this page and to the support also for being so kind. Thank you very much”
Olá Rogério, obrigado pelo seu feedback! Estamos entusiasmados em saber que você achou nosso serviço rápido. Se houver mais alguma coisa em que possamos ajudá-lo em relação ao desbloqueio do iPhone XR, informe-nos. Aproveite o seu dispositivo recém-desbloqueado! Atenciosamente, Carlota
“Very quick unlock of my mobile phone. A pre check is done to ensure the phone has not been stolen which is essential. You are then given a detailed update of what is happening. The whole process took about 5 to 10 minutes . It’s all done online. No waiting and very forward.
I would definitely use this service again.”
“Direct unlocks gets straight down to business the first steps it takes your device through is a security check to make sure it's not reported lost or stolen and then lastly after final payment your phone will be unlocked and ready for you to insert your SIM. It's an affordable, easy, and smooth process. i'd definitely have no problem recommending my friends and family to use Direct Unlocks. I'll be doing my second IMEI network unlock within 6 months for my newest upgrade.”
Hello Keyonia,
Thank you for sharing your feedback with us! We're grateful to hear about your positive experience unlocking your device and are thrilled that you would recommend our services to your friends and family.
If you need assistance with unlocking your new upgrade or have any questions, feel free to reach out. We'll be here to ensure your second IMEI network unlock is just as smooth as the first.
Warm regards,
Charlotte
Hello Sarah,
Thank you for your lovely feedback! We're thrilled to hear that you found our service easy to use and that the code for your Samsung S10+ was delivered promptly. It's wonderful to know that you'd recommend us, and we look forward to assisting you again in the future should you need our services.
Warm regards,
Charlotte
“Sorry didn't mean I didn't want to accept $25. But the cost I have spent is $58 for all the services I have paid without bargaining anything in the hope that my device will return to normal. Please understand I would like to be refunded for the $36 and $14.99 fees only.
-
I experienced problems with signal loss. Then I tried the service from mobileunlock.com. I also paid for several services from them in the hope that my signal would return. After completing all the payments, my signal didn't come back. I reported it via their support channel and was directed to reset the network, buy a new SIM card, airplane mode, etc. but there were no results, the response given was very unresponsive, then I applied for a refund for all the services I had paid for but there was no certainty because the status was already unlocked but my device still had no signal .
I hope that by giving a review here I can get my rights back as a paying customer.
Thank You”
Hi Wandi
Thanks for the feedback. As you can see in your video - your phone says "No Sim Restrictions" which means it has been unlocked by us.
Not being able to get a signal is some other issue , possibly a new sim card is required, or maybe the phone is blacklisted in your country.
Unfortunately as per our refund policy, we cannot issue a refund in this instance.
Charlotte.
