Hola Lisselot Gutiérrez, ¡Muchas gracias por tus amables palabras y por tomarte el tiempo para compartir tu experiencia positiva! Estamos encantados de saber que nuestro proceso de solicitud le resultó sencillo y que pudimos superar sus expectativas. Si tiene alguna pregunta o necesita más ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu iPhone 11 Pro Max recién desbloqueado! Saludos cordiales, Carlota
Olá Lucas Mendes, lamento saber que você está insatisfeito com sua experiência. De acordo com nossos registros, o status do seu pedido é “Desbloqueio concluído”, o que significa que seu iPhone 15 Pro deve estar desbloqueado e pronto para uso. Você poderia tentar as etapas a seguir para garantir que seu dispositivo esteja totalmente desbloqueado? 1. Conecte seu iPhone a uma rede WiFi. 2. Desligue o telefone completamente e ligue-o novamente. Se você ainda encontrar problemas, forneça mais detalhes sobre o problema específico que está enfrentando. Isso nos ajudará a atendê-lo melhor. Obrigado pela sua paciência! Atenciosamente, Carlota
Hi Alexander,
Thank you for reaching out and sharing your experience. I'm sorry to hear that you felt this way about our service. I'm pleased to inform you that your iPhone 15 has been successfully unlocked from Bell Canada, as per the "Unlock Complete" status.
To address your concern about multiple payments, I can assure you that all costs are clearly outlined on the checkout page before making a purchase:
- Eligibility Check
- Unlocking Payment
You've paid $28.99 for the Standard Unlock, and no additional payments are mentioned. If a Premium Service were required, it would be indicated in your status, but it appears that it was not needed.
Regarding refunds, our policy states that payments are generally non-refundable unless certain criteria are met. Since your phone has been successfully unlocked, no refund would be applicable here. If you experience any issues post-unlock, please let us know so we can assist you further.
I appreciate your understanding and would love to hear about your experience with your now-unlocked phone.
Best,
Charlotte
“Con how can you not tell people you have to pay more then not give money back when people don’t want to pay anymore. I am not
Impressed with this service I would like my money back but you still say I can’t”
Hi Mrs Moth,
Thank you for reaching out. I understand your frustration regarding the payment process. To clarify, your payment of £23.99 was for the Standard Unlock service, and I see that your iPhone 11 from EE UK has been successfully unlocked - your order status is "Unlock Complete".
All costs are outlined on the checkout page prior to making a purchase to ensure transparency. We clearly state that the eligibility check and unlocking costs are incurred immediately upon placing your order and hence are non-refundable once the service has been rendered.
I hope this explanation helps, and we appreciate your understanding. Please let me know if there's anything else I can assist you with.
Best regards,
Charlotte
“Not what I was expecting. $28.95 just to scan the phone not to unlock it. False advertising is the way I’ve taken this. My phone is still locked and I’m out of $28.95 and I refuse to pay the other $50 and then another $100 to usb unlock if the SIM UNLOCK doesn’t work. Then I’d be out of almost $200 and it’s still not GUARANTEED!! Wasted my time and money, please read the fine print and reviews before sending any money.”
Hi Rochelle,
I understand your frustration. Let me clarify the process to help resolve any confusion. You have currently paid $28.99 for your Standard Unlock service, and as per our terms, all costs related to unlocking are clearly outlined on the checkout page before purchase.
It's important to note that your order status is "Unlock Complete" for your iPhone 14 Pro Max with Verizon USA. This means your phone should be unlocked now.
If you're having trouble, make sure to follow the instructions provided in the completion email, which typically involves connecting your phone to WiFi, turning it off, and then back on.
If the phone is still not working with a different carrier, please reach out to our support team, as there may be another issue we need to address.
We value your feedback and always aim to improve our service. I hope this clarifies things for you and helps enhance your experience with us.
Best,
Charlotte
Hi Vilma,
Thank you for sharing your feedback. I understand your concern regarding the cost of the unlock. The $28.99 you paid was for the Standard Unlock service, which is necessary for unlocking your iPhone 15 Pro from AT&T USA through our platform, directunlocks.com.
The charges for our services are outlined clearly on the checkout page, ensuring that there are no hidden fees. We aim to provide a quick and convenient unlocking service, and we're glad to inform you that your order status is "Unlock Complete," so your phone should now be successfully unlocked.
If you have any other questions or need further assistance, feel free to reach out.
Best regards,
Charlotte
“Had to pay $30 and then they tried to charge $50 after it. It doesn’t say this in the beginning so it is odd that it just keeps charging. Didn’t pay the second one because at this point my card started trying to charge fees of $69 and then $2 after. Had to cancel the card and still had a locked phone”
Hey Christina,
I'm sorry to hear about your experience. I understand how frustrating it can be when unexpected charges occur. For your order, you've already paid $28.99 for the Standard Unlock, which is a necessary step in unlocking your iPhone 11 from StraightTalk USA.
Regarding the additional payments, our checkout page outlines the costs, including an Eligibility Check and a potential upgrade to a Premium Service if needed. In your case, since your order status is "Unlock Complete," it seems like the process has been finished successfully.
If you've faced additional charges beyond what you've authorized, could it be possible there was a misunderstanding or technical error? I want to ensure your unlocking process is smooth and satisfactory.
Thanks for your patience and for working with us to resolve this. If you need further assistance, feel free to reach out!
“This website stated that my iPad is unlocked, however, I have contacted the previous carrier and the carrier I ported over to and they both are telling my the iPad is still locked. I cannot use it. I want a refund.”
Hi Kevin,
Thank you for reaching out. I'm really sorry to hear about the trouble you're experiencing with your unlocked iPad.
I understand your frustration, especially since both the previous carrier and the new one are indicating that your iPad is still locked. Since your order status is "Unlock Complete," it might be worth double-checking a few things to ensure the unlock was done correctly.
Could you please try the following steps:
1. **Restart Your iPad**: Sometimes, a simple restart can help the device recognize the new status.
2. **Remove and Reinsert the SIM Card**: This can help your iPad detect the new carrier's network.
3. **Connect to WiFi and Check for Updates**: Make sure your iPad is connected to WiFi. Sometimes an update is required for the unlock to take effect.
If you've already tried these steps and the issue persists, I'll be happy to escalate this to our technical support team to get to the bottom of it. Simply let me know, and I'll take it from there.
Once more, I apologize for the inconvenience, and I appreciate your patience as we resolve this issue.
Best regards,
Charlotte
“AVOID….total scam! Paid two separate payments for an immediate unlock, to then be told it may take a few days. Unlock code arrived via email the same day, however did not work. Advised if this does not unlock the phone then the next recommendation is to purchase the actual Samsung handset unlock code (what’s the difference??) at £65, after already paying an initial £39.
Emailed the company, asked for a refund, not holding my breath! I’m just disappointed in myself for falling pray to this appalling scam.
Please avoid this company, it’s doubtful that they have any actual intention or capability to unlock your device.”
Hi Tracy,
Thank you for sharing your experience with us. I'm really sorry to hear that you're feeling this way.
I see that you've made two payments: £11.99 for the Eligibility Check and £26 for the Standard Unlock, totaling £39. Your current order status is "Unlock Complete," and you received the unlocking code "06058630". If this code didn't work, it might be due to a specific issue with Samsung devices that sometimes requires a Remote USB unlock, which is an additional service but can solve the problem.
Here’s what we recommend:
- Please double-check the email instructions provided with the unlock code.
- If your Samsung Galaxy A7 doesn’t ask for an unlock code, you will likely need the Remote USB unlock as mentioned. This additional method ensures the device can be unlocked even if it doesn’t prompt for a code.
Our refund policy does specify that if an Android device doesn't ask for a code, we can't offer a refund due to the incurred submission costs; however, we are committed to helping you unlock your device.
I understand your frustration and want to make sure we resolve this for you. We encourage you to continue with the suggested steps to achieve the unlock. Please let us know if you need further assistance.
Best regards,
Charlotte
“Code for Samsung SM-T377T which is a Tablet and not a cell phone, couldn’t be unlocked. Claimed they can do an unlock for iCloud activation, didn’t work”
Hi John Labib,
Thank you for your feedback. I understand that you’ve already made two payments amounting to $28.99 for the Standard Unlock and $56 for the iCloud Unlock (Previous Owner Removal).
Regarding the multiple payments aspect, it’s important to note that each required payment and service is clearly outlined on the checkout page prior to purchase. This includes the Eligibility Check followed by the additional unlocking payments for specific services.
Your current order status is “Pending iCloud Unlock,” which means we are actively working on removing the previous owner’s iCloud lock. We encourage you to continue the process so we can complete the unlocking.
If you have any additional questions or need further assistance, please don't hesitate to ask. We're here to help!
Best regards,
Charlotte
Hola Alejandra H. Gracias por comunicarte con nosotros y lamento tus frustraciones. Puedo confirmar que tu pedido para desbloquear tu HONOR VER-N49 de AT&T México se ha completado exitosamente. El código de desbloqueo que necesitas es "32071510". Esto es lo que debe hacer a continuación: 1. Inserte una tarjeta SIM no compatible en su teléfono. 2. Cuando se le solicite, ingrese su código de desbloqueo: 32071510. Asegúrese de seguir estos pasos cuidadosamente. Si tiene algún problema o necesita más ayuda, no dude en comunicarse con nuestro equipo de soporte. Además, todos los costos (la verificación de elegibilidad de $28,99 y la tarifa de desbloqueo estándar de $44) se detallaron en la página de pago antes de la compra. Esperamos que esto resuelva tus problemas y que ahora puedas disfrutar de tu teléfono desbloqueado. Si tiene más inquietudes, no dude en preguntar. Saludos cordiales, Carlota
Hola Claudia, gracias por tus comentarios y por probar nuestro servicio. Entiendo su frustración dado que no se logró el objetivo principal. Sin embargo, parece que su teléfono está en "Desbloqueo completo". Aquí está su código de desbloqueo: `RYLpkbtLSaL43PxC`. Me gustaría ayudarle más para asegurarme de que pueda utilizar este código de forma eficaz. Siga estos pasos para completar el proceso: 1. Inserte una tarjeta SIM de una red diferente. 2. Se le pedirá que ingrese un código de desbloqueo. 3. Ingrese el código `RYLpkbtLSaL43PxC`. Si aún tiene problemas, tenemos una [política de reembolso](#) detallada que puede ayudar a determinar su elegibilidad para recibir más ayuda. `"Si, después de haber trabajado con nuestro técnico para que el código funcione, y no podemos lograr que el código funcione, se le reembolsará".` Infórmenos si necesita más ayuda para ingresar el código o solucionar cualquier problema. asuntos. Saludos cordiales, Charlotte
Hello Zakia,
Thank you for reaching out to us regarding your order placed on May 19, 2024. I'm sorry to hear that you're experiencing issues with unlocking your iPhone 8 from the BT UK network.
According to our records, your order status is "Unlock Complete." Please ensure you've followed the instructions in your email to finalize the process. For iPhones, you generally need to connect your device to WiFi and then turn the phone off and on again to complete the unlock.
If you have already done this and are still encountering issues, could you please check if you're receiving any specific error messages or if there are any other noticeable problems with your device?
We are committed to ensuring your phone is successfully unlocked, so your feedback is invaluable in assisting us to resolve any issues.
Kind regards,
Charlotte
“Since I received my unlock code my device is not asking me for unlock code I try getting help from live support service from direct unlock through text messages but I could not get any way forward to my problems fixing with my device one plus G20 not asking me for unlock code, please I will help soon as possible thanks.”
Dear Morris Dukuly,
Thank you for reaching out to us with your concern. I understand that you're experiencing difficulty with the unlock process for your OnePlus GN2200 as it is not prompting you for the unlock code.
The unlock code for your device was indeed generated and confirmed as "4460484314743620", and your order status is "Unlock Complete". The behavior you are encountering is typically expected when the phone does not detect that it's SIM-locked to a certain network. However, since OnePlus devices may not always ask for an unlock code directly, there might be additional steps needed to prompt the unlocking process.
Here are a couple of things you can try to resolve this issue:
1. Make sure you are using a SIM card from a different carrier that is incompatible with your current network lock.
2. Restart your device with the new SIM card inserted to see if it prompts for the unlock code upon startup.
If after these steps the device still does not request an unlock code, it's possible that further technical assistance will be required.
Please reply directly to the unlock confirmation email you received, and our support team will provide you with the necessary instructions or alternative solutions to help you complete the unlocking process.
We appreciate your patience and look forward to resolving this for you as swiftly as possible.
Warm regards,
Charlotte
Hi Karthik Tanneeru,
Thank you for reaching out. I see that your order status is "Unlock Complete," which means we've successfully processed your unlock for the Galaxy A13 5G from T-Mobile USA. If you're facing issues with unlocking your device, could you please confirm if you've followed the instructions sent via email for entering the unlock code "5837604644601362"? If your phone is not prompting for an unlock code, then it may require a Remote USB Unlock, which is a separate service.
I'm here to help guide you through the process and ensure you get the full benefits of our service. Looking forward to assisting you further!
Best regards,
Charlotte
Estimado Douglys Infante: Gracias por compartir sus pensamientos. Lamento saber que tiene inquietudes sobre su experiencia con nosotros. Nuestro objetivo es brindar un servicio fluido y transparente, y sus comentarios son invaluables para ayudarnos a mejorar. Si hay algo específico con lo que no estás satisfecho o si hay problemas con el desbloqueo de tu Samsung Galaxy S6, realmente apreciaríamos la oportunidad de ayudarte más. Su satisfacción es crucial para nosotros y estamos aquí para ayudarlo a abordar cualquier aspecto particular que no le guste. No dudes en comunicarnos con más detalles para que podamos asegurarnos de que tu Samsung Galaxy S6 funcione como esperas con la nueva red. Un cordial saludo, Carlota.
Hello David Frederick,
Thank you for reaching out and sharing your concerns. I understand that encountering unexpected costs can be frustrating. I'd like to clarify that the initial payment you made was for the Standard Unlock service for your iPhone 15 Pro, which was successfully completed.
Regarding the additional fee, our service does require an Eligibility check first, outlined on the checkout page, followed by the actual Unlocking Payment. This two-step process ensures that we can unlock your phone effectively.
Since your order status is "Unlock Complete," this indicates that the service you've paid for has been fulfilled. Our terms also specify that we cannot offer refunds for completed services as per sections 7 and 9 of our terms and conditions.
I hope that the successful unlock of your iPhone allows you to enjoy the freedom of using it with any carrier. If there's anything more I can assist you with or if you have additional questions, please let me know. Your satisfaction is very important to us.
Best regards,
Charlotte
“This service deceives people. I paid a price for unlocking my sim only to be told that another step was necessary charging more money. I became frustrated and joined another sim company. They are not honest”
Hello A Easting,
Thank you for reaching out and sharing your concerns. I'm truly sorry to hear that you've been feeling frustrated with the process. It’s important to us that our customers have a clear understanding of the service we provide, so I’d like to take a moment to explain.
From your message, it sounds like you've successfully paid £11.99 for the Standard Unlock of your iPhone X from the network EE UK, and the status indicates "Unlock Complete". The service offered involves a two-step process: first an Eligibility Check and, for iPhones like yours, a subsequent Unlocking Payment, both outlined on our website and confirmed during the checkout process.
I understand it can be surprising to learn about further necessary steps, especially when you are eager to get your phone unlocked. However, I assure you that each step is essential in the unlocking procedure to ensure that your device meets the network and legal criteria.
Since your unlock is now complete, your iPhone should be ready to use with the new SIM company you've joined. However, if you have any additional questions or if there’s anything else you need assistance with, please don't hesitate to contact us. We want to ensure that you’re fully satisfied with the completed service.
Best regards,
Charlotte
