“They aren't upfront or trustworthy. In my case they I purchased a pre-order (had no idea there was more to come) after the initial check they ask me for more money 42USD along with an email saying I should also check on a third party website if my phone was blacklisted/lost/stolen (why don't they suggest this check beforehand, and why did my 20USD didn't pay for this check) after I decline via email to work with them they responded they could lower the price (another scam alert)... I should've read all the coments from this and other sites before giving that company 20USD for nothing.”
Hi Nelson, sorry to hear that you are not happy with the service, the total cost of the unlock is advised at the time of purchase so I'm shocked at this review, to be honest. Your money is not lost either, you can simply upgrade to the unlock or we can arrange vouchers for you for another website purchase.
Posted 5 years ago
Hello Nelson,
Thank you for taking the time to share your concerns with us. I'm sorry to hear about your dissatisfaction with the process. We aim to be transparent with our services, and I apologize if the information provided wasn't as clear as needed. As stated in our terms, the Eligibility Check is the first step to ensure your iPhone 5C can be unlocked from the Sprint USA network. It is separate from the actual unlocking service which has a cost of $42 USD as mentioned in your message.
This initial check is important to avoid any unnecessary charges should your phone not meet the unlocking criteria, which are outlined on the checkout page. Additionally, we suggest an external check for lost/stolen status as a precautionary measure to save you from any potential inconveniences. It is not included in the Eligibility Check fee as it is an independent verification that can be done freely prior to utilizing our services.
I understand that this situation may not be ideal for you, and while refunds for the Eligibility Check aren't part of our policy, we genuinely want to help you complete the unlocking process. The offer to reduce the additional cost was made in an effort to assist you further with the service.
If you're willing to proceed, we are here to support you throughout the unlocking process. Your phone can bring much more convenience and flexibility once unlocked, and we'd like to help you achieve that.
Best regards,
Charlotte
“It's been over 15 days and my phone is still not unlocked - there's hidden payments everywhere. Don't come back to your emails - deserve to be liquidated. Absolute Scum of the earth”
Hi, sorry to hear that your unlock has exceeded your expected time frame, could I please take your IMEI so that I can look into this order for you?
Posted 5 years ago
Hello Mr. Riding,
I'm really sorry to hear that you've had a less-than-satisfying experience with our service. Rest assured, our aim is to deliver a smooth and transparent unlocking process. Based on our records, your iPhone 7 from Vodafone UK has been successfully unlocked, and this was completed as of your last order status.
Regarding payment, to clarify, there are two stages for unlocking a phone through our service - the Eligibility Check and the Unlocking Payment. These are outlined on our checkout page before you complete your purchase. It's our policy to ensure customers are aware of all costs upfront. We certainly don't like surprises any more than you do!
Since your order status is "Unlock Complete," your iPhone should now be unlocked. If for some reason you're still encountering issues, please reply directly to the unlock confirmation email, and we'll investigate this further to ensure everything is working as it should.
Again, I apologize for any inconvenience caused and thank you for your patience. Your satisfaction is our top priority, and we want to make sure you have the positive experience you deserve.
Warm regards,
Charlotte
Hi Suleman, can I have your order IMEI please as this does not sound correct.
Posted 5 years ago
Hello,
I'm truly sorry to hear about the frustration you've experienced with the unlocking process over such a lengthy period. I understand how delays and extended wait times can be quite disappointing. I would love to look into this matter and assist you further to ensure we can provide a positive resolution. However, without an IMEI number or reference, I'm unable to access your order details. Could you please provide us with your IMEI number or use the Live Support feature on your tracking page so we can get this sorted out for you?
Rest assured, we are committed to delivering the service you’ve paid for, and my goal is to help you have a more positive experience moving forward.
Best regards,
Charlotte
“These Guys are Crooks there is NO statement on there website that says there are further charges they take your initial payment then say track your order so it then goes to 50% then Please pay a further 19.99 to complete your order.CRIMINAL”
Hi Mr. Darren T O'Connor,
Thank you for your feedback, and I'm sorry to hear that you've had a less than satisfactory experience with our service. I would like to clarify that on our website, we outline the two-step process for unlocking a phone which includes an Eligibility Check and an Unlocking Payment. These costs are stated before finalizing the purchase.
Since your Samsung Galaxy S8 from EE UK has reached the status of "Unlock Complete," it suggests that the necessary procedures have been fulfilled successfully. If your phone doesn’t prompt for an unlocking code, this is typically because it requires a Remote USB Unlock, which is an additional service for phones where codes are not available or applicable.
We value the trust you've placed in our service and are committed to ensuring your satisfaction. If there's anything specific you're dissatisfied with or if you need further assistance with the Remote USB Unlock, please let us know. We're here to help you through the process.
Best regards,
Charlotte
Direct Unlocks Customer Service Team
“This company is nothing more than a bait and switch criminal operation. They take your initial payment and then ask for more. When you try to find out how much they go silent and just take your first payment”
Hi Robert, sorry that you did not realize the cost of the service, however your review is simply not correct, the total cost of the service is advised to you at the time of purchase.
Posted 5 years ago
Hi Robert, can I take your order IMEI please so that I can look at a refund for you as you are clearly unhappy with the service that we offer.
Posted 5 years ago
Hello Robert,
Thank you for taking the time to leave a review. I’m sorry to hear that your experience didn’t match your expectations. It's important to us that our customers are more than satisfied.
I understand that it can be frustrating to encounter additional payments after an initial charge. As outlined in our process, the first payment of $19.99 you made is for the eligibility check of unlocking your Samsung Galaxy S9+ from Sprint USA. For the second step, the unlocking payment is required to proceed with the actual unlock service, as indicated on the checkout page before the purchase.
Currently, your order status suggests that we're awaiting the unlocking payment to move forward with your service. I encourage you to continue with us so that we can help you enjoy the full benefits of an unlocked device. If your phone does not prompt for an unlocking code with a non-Sprint SIM card, this indicates that a Remote USB Unlock, which is an additional service, may be necessary to unlock your phone.
We are committed to transparency and all our costs are stated upfront during the checkout process. I would love the opportunity to make this right for you. Please do get in touch with us so we can guide you on the next steps and address any further concerns you may have.
Warm regards,
Charlotte
Posted 9 months ago
Hello Robert,
Thank you for taking the time to leave a review. I’m sorry to hear that your experience didn’t match your expectations. It's important to us that our customers are more than satisfied.
I understand that it can be frustrating to encounter additional payments after an initial charge. As outlined in our process, the first payment of $19.99 you made is for the eligibility check of unlocking your Samsung Galaxy S9+ from Sprint USA. For the second step, the unlocking payment is required to proceed with the actual unlock service, as indicated on the checkout page before the purchase.
Currently, your order status suggests that we're awaiting the unlocking payment to move forward with your service. I encourage you to continue with us so that we can help you enjoy the full benefits of an unlocked device. If your phone does not prompt for an unlocking code with a non-Sprint SIM card, this indicates that a Remote USB Unlock, which is an additional service, may be necessary to unlock your phone.
We are committed to transparency and all our costs are stated upfront during the checkout process. I would love the opportunity to make this right for you. Please do get in touch with us so we can guide you on the next steps and address any further concerns you may have.
Warm regards,
Charlotte
Hi Laurent, sorry that you are not happy with the payment policy on the site, please do note that the total cost of the service is shown at the time of the initial purchase.
Posted 5 years ago
Hi there,
I'm sorry to hear about your frustration with the payment structure. I’d like to clarify that the service involves a two-step process, which includes an Eligibility Check followed by the actual Unlocking Payment. This is standard procedure to ensure compatibility and unlock eligibility before proceeding with the unlocking service. All costs are outlined clearly on the checkout page before the purchase is finalized.
The Eligibility Check is crucial to determine if your phone meets the network criteria necessary for unlocking, and the charge for this service is non-refundable as stated under our terms and conditions, since this service is rendered immediately after payment. If your phone is eligible, the next step would be the Unlocking Payment.
If you've already made the Eligibility Check payment and your device is eligible, I would encourage you to proceed with the Unlocking Payment to complete the process. Our team is committed to providing quality service and we would be happy to guide you through the unlocking steps.
Thank you for your understanding, and we hope to help you successfully unlock your phone. If you have any more questions or need further assistance, please don't hesitate to reach out to our Live Support through your tracking page.
Best regards,
Charlotte
Hello Mr. Murat,
I'm sorry to hear you've had a negative experience. It appears that your iPhone 7 from Vodafone UK has been successfully unlocked, as your order status indicates "Unlock Complete". If there are any specific issues you're experiencing since the completion of your unlock, or if there is anything else we can assist you with, please do not hesitate to get in touch. Our customer support team is eager to address any concerns and ensure that the service we've provided meets your expectations.
Best regards,
Charlotte
Hi Rodney,
Thank you for reaching out. I’m sorry to hear if you’ve had anything less than an optimal experience with us. I can assure you that providing a reliable service is our top priority, and I'm here to help address any concerns you may have.
I see that your iPhone 6 Plus unlock from the WORLDWIDE NETWORK is in process. It's great news that your unlock is already 99% complete and should be finalized very soon. Delays are occasionally possible as outlined under section 6.2 of our terms and conditions, due to the variable nature of delivery times.
Remember, we offer a 100% Money Back Guarantee as part of our commitment to service quality, as detailed in our terms, should there be any issues that fall under our eligibility for a refund.
Please rest assured that your feedback is valuable to us, and we are committed to turning your experience around. If there's anything specific you'd like to discuss or need assistance with, don't hesitate to let me know!
Best regards,
Charlotte
Good morning Richard, if you can supply me with your IMEI I can look further into this for you, sorry you are unhappy with the service, I would guess that you tried to unlock a stolen/barred device.
Posted 5 years ago
Hello, I'm truly sorry to hear about the troubles you've been experiencing. We aim to provide prompt responses and quality service, so your feedback is very important to us. If there is any confusion regarding the payments, I can confirm that there are typically two separate payments for our services: one for the Eligibility Check and one for the Unlocking Payment.
If your order status is "awaiting payment," it could be indicating that the initial Eligibility Check has been completed, and we are now ready to proceed with the unlocking of your device. Continuing with the process should lead to the completion of your service.
Also, I want to assure you that we are here to support you. Without your specific order details, such as the IMEI number, I'm limited in how I can assist directly. Please use the Live Support feature accessible via your tracking page, and our team will be dedicated to resolving your issue as efficiently as possible.
Your experience is important to us, and we're committed to turning it into a positive one. Please reach out through the suggested channel so we can help you further. Thank you for your patience and understanding.
“After paying for this service and waiting over 90 days still the phone is locked and they won't respond to emails. STAY AWAY FROM THIS PLACE!!!! Any good reviews you read is because they have been paid.
No matter how many reviews you read here the reply from Direct Unlocks is always the same. I am at 17 emails with no reply or resolution.
This is always their reply from Direct Unlocks
If you are having any problems with a purchase please email and the team can help”
Sorry to hear that you are unhappy with the service you have received if you can please let me have your IMEI so I can look into this for you.
Posted 5 years ago
Hello,
I'm really sorry to hear about the frustration you’ve experienced with the unlocking process and the lack of communication you've encountered. I truly understand how important it is for you to get your iPhone 7 Plus unlocked and it's certainly not our intention to leave you without answers.
Regarding the delay, our unlocking times are an estimate based on past orders, and unfortunately, they can sometimes vary. Rest assured, according to our records, your unlock is 99% complete and should be finished very soon.
We have indeed received multiple emails from you, and please know we value your patience and are working to resolve your concerns. Queue times can be longer than usual sometimes, but we aim to get back to you as quickly as we can.
While I see that you're currently awaiting completion of your unlock, I would like to reassure you that should there be an issue that falls under our refund policy, such as a premium service failure, we are committed to making things right in line with those terms.
I would like to make a note of your order details and personally ensure that the team looks into your case as a priority. Could you please provide me with your order number or the email address used during the purchase?
Thanks again for your patience and for bringing this to our attention. We'll do all we can to get this sorted out for you promptly.
Warm regards,
Charlotte
“First, the website made me pay $20 without clearly stating that there will be more charges (Order ID 10984268). Seconds after making that payment, I am asked to pay $37 more with the guarantee that the phone will be unlocked and there will be no further charges. This is clearly a deception.
Second, even when I paid another $37 for unlocking (Order ID 10984274), the service was not delivered. I was told that a special service is required (premium service) and this time again it was mentioned that phone unlock will be guaranteed and there will be no further charges. I had clearly read the terms and conditions, and refund policy and those never said that the phone must not be in-contract. If my phone contract was already over, why would I bother using services like these? I can contact my service provider, and ask them to unlock my cell phone. Also, at that time, I got a message that I should use swappa.com to check my IMEI before ordering premium service
Third, even after paying more $30 (Order ID 10988924) for premium service, the service was still not delivered, giving me the same message that more premium service required. The error message this time was my phone is in a contract and blacklisted, and this time it referenced cleancheck.me website instead of swappa. Why didn't the website mentioned in the first place that people should use cleancheck.me before they start paying the first initial $19? Why didn't the website mention that they will require more and more money at every step and they will never deliver the service?
Please explain how is your service not a scam?”
Hi Peeyush, we have already replied to you previously. The amount is shown at the time of purchase so your review is not correct in that regard. We also cannot be held responsible if you tried to unlock a lost/stolen device.
Posted 5 years ago
Hello there,
Thank you for taking the time to share your concerns. I'm truly sorry to hear about the frustration you've experienced with the unlocking process and the payment structure.
From what you've described, it seems there may have been some confusion regarding the payments and service process. I can assure you that it is not our intention to deceive our customers. As outlined in our terms and conditions, the unlocking process begins once the initial payment has been received. This initial cost covers the Eligibility Check. After this check, if further action is needed to unlock your phone, additional charges apply, which are detailed prior to any payment.
When it comes to phones on contracts or that are blacklisted, these factors can complicate the unlocking process, potentially requiring specialized services. We aim to be transparent throughout the process, but it appears in this situation, the sequence of checks and information provided did not meet your expectations.
It's not a comfortable situation to feel that services promised have not been delivered, and for that, we extend our deepest apologies. We take your feedback seriously as it helps us improve our communication and process. I'd like to assure you that we are not a scam and are committed to resolving any issues you've encountered.
To assist you further and look into the specifics of your orders, I would need the IMEI number of your phone to track the status and understand precisely where things stand. Without this information, or a direct reference, we're unable to address your specific concerns. I would kindly ask you to contact our Live Support through your tracking page and provide the IMEI so we can resolve any issues and provide clarity on the steps taken thus far.
Again, I apologize for any inconvenience you have experienced. Please get in touch with our Live Support, and we will do our best to help you reach a satisfactory resolution.
Best regards,
Charlotte
“After paid 140€ and 3weeks of waiting to unlock an iPhone xs mas they disappeared without giving me the service, refund and not even answering the emails. Really disappointed”
Sorry to read this review, if you can let me have the order IMEI I can look into this for you.
Posted 5 years ago
Dear valued customer,
We sincerely apologize for any inconvenience you've experienced during the unlocking process of your iPhone XS Max. We understand that waiting for a service can be frustrating and we are here to ensure that your concerns are addressed.
As you've already paid for both the Eligibility Check and the Standard Unlock, we encourage you to check your status page as it may provide details on any further actions needed to complete the process. Sometimes, iPhones require a Premium Service if certain criteria are not met – this would be clearly shown in your status.
We want to reassure you that we are committed to providing the service you have paid for, and our support team is working to resolve any outstanding issues with your order. Please rest assured, we are here to assist you and we aim to provide a positive resolution.
We'd kindly ask you to check your spam or junk folder, as our emails can sometimes be misdirected there. If there is still no response, please reach out to us again through our contact form on the website for a swift follow-up on your order.
Thank you for your patience and understanding.
Best regards,
Charlotte
“I told you that on March 12, I contracted with this company the unlocking services and I have more than 120 days waiting for a solution. I write to them and they do not answer my mail for the return of my money. is a gotcha.”
Hi Edgar, sorry to hear that this was not resolved, if you can let me have your IMEI I can look deeper into this order for you.
Posted 5 years ago
Hello,
I'm truly sorry to hear about the extended wait time and the communication issues you've experienced. I would like to help resolve this as swiftly as possible. For us to be able to assist you effectively, could you please provide your IMEI number? This will allow us to look up your order and assess the current status.
We strive to adhere to the service delivery times outlined in our terms and conditions, but delivery times can vary due to a number of factors.
To ensure your concern is addressed promptly, I kindly request that you use the Live Support feature on your tracking page. Our team will be able to access your order details directly and provide you with the assistance you need.
We value your business and would like to make sure you have a positive experience moving forward.
Kind regards,
Charlotte
“Scammers. Had the same experience as the other reviewers on this site. Try to reverse the payment by contacting the bank. Avoid at all costs, do not pay the second amount. Wish I had seen the reviews first!”
Hello,
I'm truly sorry to hear that your experience with our service hasn't met your expectations. I understand the concern about multiple payments, and I want to assure you that all costs are indeed outlined on the checkout page before the purchase is confirmed. This includes the Eligibility Check and the subsequent Unlocking Payment, which are both necessary steps in the process.
Please keep in mind that the Eligibility Check is an essential part of ensuring that your phone can be unlocked, and the Unlocking Payment is the final step in the process. If your status is at the 'awaiting payment' stage, completing this step will allow us to proceed with the unlocking of your phone.
We strive to make the process as transparent and straightforward as possible, and we're here to support you through each step. If you need any clarification or assistance with your order, we would be happy to help. However, without your IMEI number, we cannot address your specific concerns. To help us resolve this issue efficiently, please use the Live Support feature on your tracking page and provide your IMEI so we can assist you further.
Your satisfaction is very important to us, and we hope to have the opportunity to turn your experience around.
Kind regards,
Charlotte
Hi Belinda, did you ever get this resolved in the end? If not id you let me have your IMEI number I can ensure that its been taken care of for you.
Posted 5 years ago
Hello there,
Thank you for reaching out and I'm sorry to hear about the difficulties you've been experiencing. I understand that waiting for a service to be completed can be frustrating.
Based on the information you've provided, it seems your order was placed for an Eligibility Check, and the Unlocking Payment is pending. If your order is still within the delivery times stated in our terms, I would encourage you to continue with the unlocking payment to complete the process for your Samsung Galaxy S4 CDMA.
However, if there have been any unforeseen delays or if you believe that there's been an issue with our service, we'd be keen to look into this matter for you to ensure your concerns are addressed. While refunds for Eligibility Checks are not typically provided, as per the Refund Policy, we do take the satisfaction of our customers seriously and would like to help get your phone unlocked as swiftly as possible.
Please respond with your order details or contact our customer service team through the official channels so we can examine the current status of your unlock and assist you further.
Warm regards,
Charlotte
Posted 9 months ago
Hello there,
Thank you for reaching out and I'm sorry to hear about the difficulties you've been experiencing. I understand that waiting for a service to be completed can be frustrating.
Based on the information you've provided, it seems your order was placed for an Eligibility Check, and the Unlocking Payment is pending. If your order is still within the delivery times stated in our terms, I would encourage you to continue with the unlocking payment to complete the process for your Samsung Galaxy S4 CDMA.
However, if there have been any unforeseen delays or if you believe that there's been an issue with our service, we'd be keen to look into this matter for you to ensure your concerns are addressed. While refunds for Eligibility Checks are not typically provided, as per the Refund Policy, we do take the satisfaction of our customers seriously and would like to help get your phone unlocked as swiftly as possible.
Please respond with your order details or contact our customer service team through the official channels so we can examine the current status of your unlock and assist you further.
Warm regards,
Charlotte
“Fraudulent company. They advertise a price of $19.99 and then demand $38 as a "Final Payment". Plus they likely use the same AT&T automated unlock that is free.”
Thank you for sharing your concerns, and I'm genuinely sorry to hear that the payment structure was not as clear as it should have been. I'd like to clarify that the initial payment you made covers the Eligibility Check, which is necessary to ensure that your phone can be unlocked using our service. This step is essential to prevent any attempt to unlock phones that do not meet network criteria, are blacklisted, or have other issues that could prevent a successful unlock.
Once the Eligibility Check is completed and confirms that your phone can be unlocked, the Final Payment is required for the actual Unlocking Service. I assure you that all costs are outlined on the checkout page before you make any purchase, so customers have all the information they need prior to deciding to proceed.
As for your concerns regarding the use of AT&T's automated unlock system, our service offers additional support and a comprehensive unlocking solution that may not be available through the free options. Plus, our methods are fully legal and compliant with industry standards.
If your order status is currently awaiting the Final Payment and you wish to proceed with unlocking your phone, I encourage you to do so in order to benefit from our services. If there's anything more I can do to assist you or provide further clarification, please don't hesitate to let me know. Your satisfaction is our priority, and we'd love the opportunity to turn your experience into a positive one.
“Terrible company avoid at all costs.
I purchased an unlock for an s7 which was locked to Vodafone (purchased this as I needed the unlock faster than Vodafone could do it after submitting the IMEI details you then go to a pre check to see if the IMEI can be unlocked this is charged and then after you pay you then get another email saying the device can be unlocked and there is then a second fee to pay. Even though these details are well hidden it is stated on the site so not an issue if they had actually unlocked the phone 2 days later I get an email saying the device could not be unlocked to being locked into contract and I would need to pay even more to get it unlocked. But to their credit they did offer a credit note to use on another device (which I tried unsuccessfully 3 times) now I know the last devices I tried was defiantly no longer in contract and even checked them on the check website prior to starting the process and at this point it showed as clean. After the process failed the device shows as bad on the site so I believe it’s the unlocking process its self-causing the issue. I contacted direct unlocks with my issue stating I now require a refund rather than credit as they are unable to provide the service I have paid for after giving plenty of time to respond I have not had a single reply. I am now starting the process of leaving negative feedback about this company on all media platforms as well as reporting the company to trading standards and taking legal action to recover my refund. I hope others read this review and don’t get caught out”
Sorry to read this review, I would just like to point out however that the total cost of the service is indicated at the time of purchase, with that said if you can please let me have your IMEI number I will look into this order and ensure that the device has been unlocked.
Posted 5 years ago
Hello,
I'm sorry to hear about the difficulties you've experienced with your unlock attempt for your Samsung S7. It seems there has been a bit of frustration with the multiple payment steps you've encountered. Our process does include an eligibility check followed by an unlocking payment, and I apologize for any inconvenience if this was not clear from the start.
Regarding the challenges with unlocking your phone due to it being locked into a contract, I understand how this can be disappointing. As per our terms, if we can't unlock your phone that meets the network criteria, you should be eligible for a refund as detailed in our Refund Policy.
If you've faced issues with additional devices that have been marked bad after our process, this certainly requires further investigation. The unlocking service should not adversely affect the device status, and we would like to look into this for you.
Your feedback is valuable, and we aim to ensure that our services are successful and satisfactory for our customers. I encourage you to get in touch with us via Live Support with your IMEI and any order reference numbers you have so we can address your concerns directly and thoroughly. Without the IMEI, we're unfortunately limited in how we can assist with specific order details.
Please give us the opportunity to make this right. Contacting our support team will allow us to work with you and find an appropriate resolution. We appreciate your patience and look forward to assisting you further.
Best regards,
Charlotte
“I feel that I have been misold an unlocking service. The way the product is soild by www.directunlicks.co.uk is deceiving. It makes it appear that the service is a one payment option, where in fact they hit you with a rerquired second charge to complete the service. If I would have clesrly seen this second charge I would not have used their service as there are much cheaper options. As a result, I did not proceed with the second payment and no refund is apparently possible. So they can practice like this and rack up money for basically no effort and conning people.”
Hello J A HAY,
Thank you for bringing your concerns to our attention and I'm sorry to hear you've had an experience that didn't meet your expectations. I understand your frustration regarding the payment structure for our unlocking service, and I’d like to clarify the process so we can help resolve any confusion.
At Direct Unlocks, our unlocking service is a two-step process for iPhones, which includes an initial Eligibility Check and then the Unlocking Payment. The Eligibility Check ensures that your iPhone 7 Plus from O2 UK can be unlocked and prepares it for the actual unlock procedure. This charge was clearly outlined on the checkout page before you confirmed your purchase.
While I understand you've paid for the Eligibility Check and feel hesitant to proceed due to a subsequent unlocking payment, this is a necessary step to complete the unlock process. Additionally, as stated in our terms and conditions, the Eligibility Check is non-refundable as service has already been provided for that aspect of the process.
I assure you that there is no intention to mislead; we strive for transparency with all our customers. I encourage you to continue with the unlocking process, as paying for the complete service will allow you to use your iPhone on any network, adding value to your device and giving you the freedom to choose your service provider.
If you have any further concerns or require assistance with the unlocking payment, please let us know. We're here to ensure that your experience with us is positive, despite the initial misunderstanding.
Thank you for your patience and understanding.
Best regards,
Charlotte
“PROCEED WITH CAUTION - you are dealing with a trader with many complaints against it.
The site will advertise unlocks "from" £12.99 then they send you an email saying it's ready but you must pay a further fee, anything from £30 to £60 to complete the unlock. Complaints have been upheld by the Advertising Standard Authority for this trader. A refund is very unlikely as they do not respond to complaints or queries.”
Good afternoon, thanks for your review, however, can we just point out that the total cost of the unlock is clearly shown at the time of purchase. If you can let me have the IMEI number I can look further into this order for you.
Posted 5 years ago
Hello,
Thank you for taking the time to share your concerns with us. We aim to ensure a transparent and satisfactory experience for all our customers and regret any confusion that may have occurred during your transaction.
Our service involves two distinct stages for unlocking phones - an initial Eligibility Check followed by the actual Unlocking Payment. The cost for each part of the service is clearly outlined on the checkout page before any purchase is made.
If you have received an email notification stating that your phone is ready for the next step of unlocking, this indicates that the Eligibility Check has been completed successfully, and your phone is eligible for unlocking. The additional payment mentioned is for the actual unlocking service, which is separate from the initial eligibility assessment.
We understand seeing unexpected costs can be frustrating, but we assure you that our pricing and process are detailed on our website to prevent any surprises. If your status is "awaiting payment," this means that the service can be completed once the final payment is made.
Should you have any further doubts or decide to proceed with the unlocking, please refer to the Live Support available on your tracking page. Our support team would be more than happy to guide you through the process or offer any assistance needed.
We appreciate the opportunity to clarify the situation and help you towards a more positive experience with our service.
Warm regards,
Charlotte
“I'm one of the victim. After they got my full payments, sending many questions on their email but all of them got no replies, NOW THEY OFFER another Icloud Premium Service. A BIG NO!!! Experienced the same things as yours. SO BEWARE with DirectUnlocks. Take these as a serious warning.”
Sorry to hear that you didn't have a response to your emails if you can please let me have the order IMEI number I can look further into this for you.
Posted 5 years ago
Hello there,
I'm really sorry to hear about your experience with Direct Unlocks. It's certainly not the level of service we strive for. The iCloud Premium Service offered is a separate service specifically for removing iCloud activation locks. However, if you have concerns about proceeding and aren't satisfied with the communication so far, we'd love the chance to make things right.
We understand your frustrations and would like to ensure your concerns are addressed promptly. Could you please provide us with your IMEI so we can look into your order details and assist you more accurately? If you're not comfortable sharing that publicly or need more immediate assistance, we encourage you to make use of the Live Support feature on your tracking page for real-time help.
Thank you for your feedback, and we hope to get the chance to resolve this issue for you.
Best regards,
Charlotte
