Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Brill service and great service”

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Posted 2 years ago

“got everything I needed in one stop, great service all delivered within a couple of days. no complaints at all. Would definitely recommend”

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Posted 2 years ago

“Consulted Direct Stoves for advice and found the girl very informative. She knew all measurements and if she didn't know she found the answer and sent me an email within a short time. Ordering was easy, advice was given on what finishing frames there were and pictures arrived within minutes to allow me to choose. Ideal as we live on the Western Isles so we could not pop into the showroom. Other companies I tried just couldn't be bothered getting you the information you asked for so did not even reply. 10 out of 10 to Direct Stoves I would Highly recommend.”

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Posted 2 years ago

“Really clear description on site , easy to get further information. Good selection Quick delivery Lovely quality stove”

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Posted 2 years ago

“Excellent to deal with - everything went as it should. Good product, good price and good service.”

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Posted 2 years ago

“Was easy to order and post date delivery end of Sept 22. Cannot say anymore until I have received the stove”

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Posted 2 years ago

“Easiest large purchase I've made in a long time! Everything is exactly as described and seen on the website, came when it should and looks great. Can't wait for it to be fitted and to give it a go now.”

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Posted 2 years ago

“After purchasing from Direct Stoves they delivered our items promptly and although there were some bits missing they were able to rectify this very quickly and were easy to deal with. Its refreshing to not only speak to a person rather than a machine but to know that you only have to pick up the phone if there are any issues. Would have no hesitation in recommending them.”

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Posted 2 years ago

“Absolutely excellent service. Would without hesitation recommend”

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Posted 2 years ago

“Very helpful when ordering and would definitely recommend this company.”

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Posted 2 years ago

“Hello Initially I was pleased with a fast delivery but I called with a question and was told my query would need to be sent to the manufacturer but I would get an email but I haven’t. I also sent an attachment with my warranty and I still haven’t received a reply”

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Posted 2 years ago

“Excellent fire 🔥 quick delivery no problems so far ive already recommended to a friend”

Direct Stoves 5 star review on 23rd August 2022

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Posted 2 years ago

“The stove we wanted was in stock. Questions answered promptly before order placed. Delivery as promised to a remote area with difficult access.”

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Posted 2 years ago

“After reading the instructions I tried to slide the cartridge (imitation coals and electrics) into the chassis. It refused to go all the way down. I contacted Direct Stoves and they got back to me and said they would ask their technicians for advice. I'm still waiting for the call 10 days on! I decided to dismantle the chassis myself. The problem was that the four legs retaining bolts and nuts had washers that were too big. The cartridge just sat on top of the washers. After cutting a section from the four washers, the cartridge fitted. Surely, quality control at the factory would have seen this? I wonder how many others have had this problem. Not Direct Stoves fault but they should have come back to me with a solution.”

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Posted 2 years ago

“Ordered a multi fuel insert on the 7th August,received an email on the 10th saying that they have damaged it in the warehouse prior to delivery. Salesperson offered me £30 compensation which I accepted. Two weeks later still haven’t received the £30 and no idea when I’m going to get the stove. Happy to take the money but not follow up on their word.”

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Posted 2 years ago

“Very quick and easy order process. Delivery was prompt and courteous. My mother in law has the same stove which performs well and they have improved my model by putting a back plate on the ash pan. Would recommend”

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Posted 2 years ago

“Fantastic service , pizza oven looks amazing , not operated as yet”

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Posted 2 years ago

“good communication price and delivery could not fault”

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Posted 2 years ago

“My local installer told me to only buy from this company, because easy, fast, friendly, helpful and price promise, he was absolutely correct, free delivery 2 day's later, delivery man was amazing, brilliant guy, I found online a cheaper company, direct stoves matched the prices, I was very happy and impressed, my advice is to fine a proper installer, not just a builder ect, because my installer told me exactly what to order, I brought two, installed now, brilliant, love love love, thanks everyone”

Direct Stoves 5 star review on 17th August 2022

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Posted 2 years ago

“Fantastic company to deal with, really helpful. I had part of the order missing, I contacted them and without any quibbling it was sent straight out to me and arrived within 3 days.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,577 reviews