Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer experience. Simple clear order process. Great communications from order to delivery. Delivery as promised and even delayed one day for our convenience. Driver was polite and assisted in placing the stove in a convenient location. Not used the Woodburner yet but I have no doubt it will perform as advertised. Thanks Direct Stoves.”

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Posted 2 years ago

“great stove fitted the house nicely”

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Posted 2 years ago

“Fast delivery and competitive prices”

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Posted 2 years ago

“My stove was delivered to 2 doors away. We had to carry it. Rang you but not received an explanation. No actual date given for delivery. Neighbour was not in at the time of delivery either”

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Posted 2 years ago

“Excellent service and was delivered on the day of my choice. Thank you”

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Posted 2 years ago

“Very helpful and fast delivery. Highly recommended”

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Posted 2 years ago

“Excellent service and great price.”

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Posted 2 years ago

“Delighted with the fire but the service from Direct Stoves was below standard. My installer is still waiting for answers to question he raised regarding installation, sizes etc. Before we purchased the fire we wanted to confirm some of the sizes. Direct Stoves never bothered to give us answers, after emailing and telephoning.”

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Posted 2 years ago

“Very helpful and no pressure to buy from them.”

Direct Stoves 5 star review on 11th August 2022

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Posted 2 years ago

“Lovely roomy basket for logs. Quick service and great price.”

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Posted 2 years ago

“Lovely stove arrived exact day not installed yet”

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Posted 2 years ago

“I ordered a gas stove in Jan 22 which was eventually delivered in June. I understand the delay was outwith the Company’s control and during the delay period I was offered an alternative (which I deemed not suitable for my needs) or a full refund. The Company were professional, friendly and helpful in all our dealings and would have no hesitation in recommending them.”

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Posted 2 years ago

“No hassle transaction. Delivery arrived as arranged”

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Posted 2 years ago

“Direct Stoves had available stock of the perfect multi fuel stove for our needs. They delivered the stove to us in a couple of days and we now have a beautifully fitted stove ready for the autumn. Thank you for your stock, expertise and service. Delivering where many others were not able to do so. Very good service!”

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Posted 2 years ago

“It was a bit daunting buying off the internet but somebody recommended them I’m so glad I did,came on time free delivery”

Direct Stoves 5 star review on 8th August 2022

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Posted 2 years ago

“Excellent service had no problems, ordered online and was delivered on the requested day. Delivery driver was brilliant. All order was complete and our stove looks fab!!”

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Posted 2 years ago

“Great service and on time”

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Posted 2 years ago

“Great company to deal with. Extremely helpful and order was as expected. Would definitely recommend.”

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Posted 2 years ago

“Ordered parts for flue liner online. Received following day. First class service.”

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Posted 2 years ago

“Very easy ordering process and delivered on the date we requested.great product, looks amazing.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,577 reviews