Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Easy website to use and order from. Delivery was on time. Very happy with the stoves.”

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Posted 3 years ago

“The service I have received from Direct Stoves has been fantastic. The stove itself is excellent and the customer service has been great. My only negative experience was dealing with the courier company. The delivery driver was incredibly surly and unhelpful. He refused to use the trolly he had in his hands to wheel the heavy stove into my front door. He left the crated stove on the road in-between a bin and a parked car and when I asked for help wheeling it into my property, he refused saying that he had delivered it and that his job was done. I would strongly recommend that Direct Stoves look into the matter and potentially consider partnering with an alternative courier company, as they really do represent Direct Stoves in that situation. Other than that, my experience has been great, and I would highly recommend Direct Stoves to anybody looking to have a wood burner installed. Many thanks, Paul.”

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Posted 3 years ago

“Really appreciated prompt service, proactive and efficient communication, particularly when sorting out delivery, would use again”

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Posted 3 years ago

“Speedy delivery, good price, great product ( Bignut 5kw), would highly recommend.”

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Posted 3 years ago

“Very impressed with there service would highly recommend”

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Posted 3 years ago

“Fantastic thanks for all you did for us the cooker stove is brilliant very impressed thank again Terry cottrell”

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Posted 3 years ago

“Well priced and arrived on the day they said”

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Posted 3 years ago

“Brilliant service when purchasing the stove, Lucy was very helpful with all our queries and helped us to choose the right stove and all other items that we needed to get our new stove fitted”

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Posted 3 years ago

“VERY EASY TO PLACE ORDER, ORDER ARRIVED ON TIME. PROMPT SERVICE”

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Posted 3 years ago

“The stove we bought is beautiful, well worth the money, and arrived on time with a very helpful courier.”

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Posted 3 years ago

“Fantastic service. Delivered on time. Staff very helpful when I called for advice. All in all definitely worth the 5 stars.”

Direct Stoves 5 star review on 2nd December 2021

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Posted 3 years ago

“Absolutely love the stove, works perfectly. It was a great price and just the style we were looking for. Softer and more vintage look than a very modern one. It’s also a perfect fit for smaller fire places - I was so keen that it didn’t look too small/squat and really wanted a bigger stove - it fits perfectly. The customer service was impeccable too, actually had a customer service guy ring me to let me know it was out for delivery that day, as I was worried about brexit etc - it arrived in time. The only reason I put 4 stars is because the delivery guy wouldn’t bring the stove into our garden even though it’s a straight path to the garden from the road side. My partner and I had to lift it into the garden and house and I put my back and neck out. I have an 8 month old so it’s a massive inconvenience. I’ve never lifted something so heavy in my life and I’m a tall capable lass. I just think actually delivering the stove to your house should be part of the cost. Other than having to recover from lifting the stove we have enjoyed using our lovely stove.”

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Posted 3 years ago

“Excellent and helpful service. Stove delivered as promised within two days of placing order.”

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Posted 3 years ago

“Easy to order and came in good time. Stove is good quality and quite easy to install”

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Posted 3 years ago

“Reasonably priced and quick delivery. Staff were very polite and helpful on phone”

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Posted 3 years ago

“Super quick service. Delivery in a timely manner.”

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Posted 3 years ago

“Couldn’t be more happier with our stove and even more snug in the living room 😂 it was so nice to see the front room lit up”

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Posted 3 years ago

“It’s only when things go wrong, you can authentically test customer service. Mine had a missing part- no fault of direct stoves.But it was dealt with professionally and replaced and arrived in quick time. The dialogue exchanges were also better than you get with most. They deserve the business.”

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Posted 3 years ago

“I made an order and it was confirmed after a week I rang to say Celsi fires to say I had heard nothing about delivery Nick from Direct sorted it immediately. I had a query after delivery and again Nick sorted it right away. First Class, I would recommend them.”

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Posted 3 years ago

“Direct stoves has a easy to navigate website when ordering your chosen stove with a choice of fitting and flue lining kits. We ordered the Canterbury gas stove which was delivered promptly and on time. The reason the review is not five star is because the fitting kit did not have the required parts to actually fit the stove it requires an elbow to turn the flue up the chimney in order for connection to be made to our flue set up! Just be mindful when ordering the fitting kit, it is essentially a 1 m stove pipe and nothing else.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews