Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Great service very friendly staff and arrived when they said it would A pleasure to deal with Regards Tommy from Firenstack solutions 👍”

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Posted 3 years ago

“Very pleaded with my Firefox 8 stove , worth every Penney , although I haven't tried it in the winter , I did light it a few days ago , and it warmed my whole 3 bedroom house 👍”

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Posted 3 years ago

“Easy online order. Further support call raised following purchase. Message left with what sounded like an external call service. Message left with one of their team. Was told someone would call me back but never did. Called again and was asked to email my query. To date knowone has called back or responded to email. Poor after sales service not acceptable in 2021.”

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Posted 3 years ago

“No problems, ordered, delivered, good service.”

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Posted 3 years ago

“Great service, and delivery driver really went the extra mile to help me Thankyou.”

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Posted 3 years ago

“The wrong stove arrived but the customer service was brilliant and the new stove was delivered a couple of days later. Very good service!”

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Posted 3 years ago

“Very helpful on the phone, delivered on chosen day.”

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Posted 3 years ago

“Good quality wood burner can't complain”

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Posted 3 years ago

“Excellent Service, 2 day delivery, great product.”

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Posted 3 years ago

“Product very good”

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Posted 3 years ago

“Excellent service given by Direct Stoves. Fire is amazing it does everything as described on the web site, plus looks amazing.”

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Posted 3 years ago

“Outstanding service. Easy to order, cheapest price online. Delivered on date selected and sent text updates of delivery time window through the delivery day. Friendly delivery man. Highly recommended.”

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Posted 3 years ago

“Disappointed for not paying fares to the western Isles but satisfied with stove”

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Posted 3 years ago

“Good website, competitive pricing, delivered on time. My only gripe was with the delivery options - I asked about paying to have the stove delivered in to the room as offered on the website, and was told rather abruptly that this service is not available. Luckily I was able to drag it in myself but otherwise it would have been a deal breaker.”

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Posted 3 years ago

“Beautiful log burner for a fantastic price. Arrived well packaged and very quickly . Highly recommended”

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Posted 3 years ago

“Super fast delivery, excellent packaging and a keen price. What’s not to like?”

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Posted 3 years ago

“Great BBQ & firepit. Little disappointed for the cost being high end.”

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Posted 3 years ago

“Stove arrived exactly the day/time as promised. It a beautiful stove; even nicer than I pictured and a great price. It was packaged brilliantly to protect it during the delivery process. Thank you”

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Posted 3 years ago

“Issue resolved. Replacement stove delivered Happy to recommend”

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Posted 3 years ago

“Direct Stoves, great, friendly and very helpful, the beam looks great, just let down by their delivery company.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews