Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

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“I ordered and paid for a Burley stove on the 23rd of December 22. I am not best pleased that I paid for stove a month ago and I have no idea when I will receive it. Customer service very very poor. C.A.”

Helpful Report

Posted 2 years ago

Hi Chris We sent you an e-mail on the 10th Jan advising you on the lead time of the stove. I will ask the dispatch team to chase Burley for a further update for you. Many Thanks

Posted 2 years ago

“Fantastic service ordered on line, red brick fire chamber selected my delivery date and it was delivered on that date, absolutely no issues product was as described very pleased, also ordered oak fireplace beam at same time, it was on a 7-10 day lead time arrived spot on time again very pleased with the ease of ordering and the on time no issues delivery”

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Posted 2 years ago

“Very pleased, from purchase to installation”

Direct Stoves 5 star review on 24th January 2023

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Posted 2 years ago

“Very helpful staff great advice on new stove survey and fitting went well very lpleadrf with product”

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Posted 2 years ago

“Amazing service from point of ordering to delivery.”

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Posted 2 years ago

“Very satisfied with service and product.thank you.”

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Posted 2 years ago

“Excellent service Excellent delivery time Excellent fire. Love it”

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Posted 2 years ago

“Direct stoves amazing service delivered within three days , beautiful stove arrived in perfect condition. Looks absolutely stunning thank you”

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Posted 2 years ago

“Great customer service, delivered on time! Great service and communication from delivery company. Would recommend! Great unit, looking forward to having it installed and basking in warmth.”

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Posted 2 years ago

“Great service all round from Direct stoves. Lovely stove, delivered when requested by helpful delivery many Would definitely recommend to others.”

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Posted 2 years ago

“Ordered a new stove in October got told it wouldn’t be delivered until march so was told if we paid another £400 extra we could have this particular stove delivered straight away so we did the stove arrived ok but no gloss enamel flu so we were sold an incomplete stove and we are still waiting for the company to get the flu pipe I sent them an email without reply my wife rang them twice but they blamed the supplier and didn’t know when they could get the flu pipe so we are in limbo not very happy with the service”

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Posted 2 years ago

“Very pleased with the stove ,excellent customer service delivered when they said it would, the delivery driver was very helpful highly recommended very pleased”

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Posted 2 years ago

“The positives are that the stove I ordered (Loughrigg) seems to be pretty good quality for the price and the packing of it was very secure, meaning it finally arrived in top condition. The main issue was with the delivery. The courier called the day it was meant to be here to stress that it wasn't Direct Stoves' fault but they didn't load it on a truck, so it was still in a depot in the North West. They tried to make delivery a fortnight later, which I couldn't accept as I'd be on holiday. So they arranged for it to be on the morning of the day I was leaving for the airport - the short version of the story is that in the end I was waiting on the driveway with the kids and car packed, waiting for them to show up 5h later than they promised, which was already 10 days later than expected). It was literally dumped in the garage and then we left for our holiday more In short, the product is OK, but the delivery experience was terrible.”

Helpful Report

Posted 2 years ago

“Ordering online was simple, I chose my delivery date to suit and paid by card, job done. The day of delivery came and I heard nothing. By 4.30pm I was on the phone to find out what was happening, I was told the delivery would be made that day, but it could happen anytime up to 6pm. It didn't arrive. On the next working day I recieved a text in the morning to say my delivery would be made within 2 hours, it didn't arrive. But by mid afternoon I had my stove and the delivery agent could not have been more helpful, giving me a hand to get the stove in-doors. Given the problems I had you may wonder why I give 5 Stars. In my view the test of a company is how they respond to problems. To my surpise I received a call from Direct Stoves at 7.30 that evening, checking if the stove had arrive and explaining what had caused this unusual problem with delivery. I was given an apology and compenstation for the inconvenience. The stove is not yet installed but I've unpacked it and it looks good. So whilst my experience was not particularly good, the way in which the problem was handled was excellent and that gives me confidence in this company.”

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Posted 2 years ago

“Tried several suppliers who were selling stock they did not have, Direct had the parts were dispatched with speed.”

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Posted 2 years ago

“Have made contact 4 times to arrange a swap out for a wrongly delivered item. Still no luck getting this sorted. Frustrated”

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Posted 2 years ago

“Absolutely diabolical customer service They never answer the phones. Lack of communication regarding delivery Delivery date booked - was informed there was an issue with the order I re-booked and was promised it would be delivered on that date- was let down AGAIN Direct stoves didn’t even have the decency to contact me! Shocking service. Considering the amount of money spent on a stove I was appalled at the customer service of this company.”

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Posted 2 years ago

“Good service and follow up emails but no call backs but am quite happy with the service considering how busy they are Lucy was very helpful in the phone”

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Posted 2 years ago

“Great range of products at competitive prices with first-class customer service and super-fast delivery - would highly recommend.”

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Posted 2 years ago

“Still waiting for stove. On website said 3 - 5 working days delivery. Hadn't heard anything a fortnight later contacted them only to be told going to be a delay and going to be another 3- 5 working from 24th oct. We where not notified until we comtacted them, we could have cancelled order and gone with another firm. So annoying when have builders booked in to do work and no stove to install!”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews