Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Very knowledgeable staff and received a personal call to inform me that the item was ready to be shipped. The delivery slots could have been tighter and there was no option to contact the delivery driver as the original slot was missed, though it was delivered pre 12:00 the next day.”

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Posted 3 years ago

“Great service. I'm way north in the Highlands so they had to get a different courier. It still arrived on the correct day and still free postage. Very happy with purchase.”

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Posted 3 years ago

“efficient and courteous”

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Posted 3 years ago

“Wow, super fast delivery within 48hours. Great price for my esse stove and free stove pipe too. Very happy with this business which is clearly very well managed and run. Highly recommend.”

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Posted 3 years ago

“Perfect start to finish.”

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Posted 3 years ago

“Called to get some advice, prompt response and knowledgeable customer services guy. Ordered it on-line, delivered on time. Really pleased with the stove, communication from Direct Stoves and their couriers, delivering both the multi fuel burning stove and then flue the next day, who got in touch and ensured we were kept informed and received products in good time for the fitter. Some was well packaged and I'm overall very happy. Thank you.”

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Posted 4 years ago

“Delivered as promised. Really pleased with the communication from Direct Stoves and their couriers, delivering both the wood burning stove and separately the flue, who got in touch and ensured we were kept informed and received products in good time for our fitter. Thank you.”

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Posted 4 years ago

“Great stove and the customer service. t Thr team had a lot on their plates and managed to go above and beyond with helping me with my purchase!”

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Posted 4 years ago

“we ordered stove and 3 days later we received a message that the stove is unavailable. after several days and emails, finally someone got in contact. the price matching option they advertise is not an option , as they were not able to over us another stove, cheaper on a competitors website (trade standards???)and so for we opted for a refund. still waiting to get our money back! not happy at all!”

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Posted 4 years ago

“Lovely item but the customer service is shocking. Promised delivery fri then changed fri morning to sat. Arrived and when it was unpacked it was damaged. Decided to keep as damage wasn't in very visible area's. Emailed them pics within 24hrs (mon). Was told they couldn't make out damage on my pictures as was too close. Then was told id obviously done the damage all in an email where they spelt my name wrong. Then phoned me to basically say they check there items so was my fault. Im sorry but after building it i don't believe every item is unpacked from the manufacturer and re pack unless they employ a arm of weight lifters. Review won't let me add photos of damage.”

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Posted 4 years ago

Thank you for your review and sorry you feel the need to give us a 1 star review. The haulage company had an issue which meant they weren't able to deliver your BBQ on the Friday as agreed so it was re arranged for the Saturday morning. Its rare but sometimes haulage companies get too many goods in and have to move deliver dates around. When it does happen we always offer a Saturday delivery to hopefully reduce any inconvenience. You sent several photos of the Masonry BBQ after it had been built and in one of the photos there was a small chip in the bottom of the leg. As you'd built the BBQ before reporting any damage we were able to do much to fix the issue as to replace the leg would've meant dismantling the full BBQ. This really isn't an option with a masonry BBQ as all the parts are cemented together. It was a very small chip and did detract from the appearance of the BBQ, nor was it very visible as it was on the inside of the leg.

Posted 4 years ago

“Excellent product, very good price, ordered easily and arrived without fuss on the day I requested.”

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Posted 4 years ago

“Did post another review saying it was the lack communication that was annoying rather than late delivery. Adam did call me from home explained haulage company hadnt i formed them of failed delivery. All sorted arrived monday.”

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Posted 5 years ago

“Still haven’t had the item yet. I know it happens but we got a call about 4. 4 30 to say it wasn’t coming. All day we waited. I read a review before I went with you and there was one on there saying the same thing as I’m saying now.”

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Posted 5 years ago

Hi Ian I'm very sorry that the delivery failed on the selected delivery date. Unfortunately sometimes deliveries do fail and the haulage companies fail to let us know that there's an issue. We do choose the haulage companies we work with carefully and overall we have a delivery success rate of over 98%. I know that doesn't help you as your delivery obviously didn't arrive on the selected date but I can see that it was delivered the following day at 10am. I'm very sorry about the issues you had with your delivery.

Posted 5 years ago

“Delivered when said.....albeit three different couriers, would have been better if just I’ve. All pieces there, easy to order and good price.”

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Posted 5 years ago

“Excellent service, stove arrived on selected date with friendly/helpful delivery man.”

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Posted 5 years ago

“Fantastic service would recommend to anyone”

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Posted 5 years ago

“Quick delivery. Lovely item. Very happy.”

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Posted 5 years ago

“Direct stoves we’re good in general however, the Flavel Arundel glass has cracked on the 3rd burn as per customer, will check out on Monday.”

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Posted 5 years ago

“Very helpful when I phoned them fire arrived 3 days after my order very happy with it”

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Posted 5 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews