Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

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“Went to the show room in Stockport which we found very helpful and lady gave us some great advice.quick delivery and polite driver.Also spoke to someone on the help line regarding payment,also very helpful.Great looking fire at good price,not fitted yet but looks fantastic.I think the only thing I could give as a bit of constructive criticism would be maybe the showroom in Stockport could do with a bit of tlc”

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Posted 2 years ago

“Still not received my item. one month on. DO NOT buy from this company. They will not provide your item and take your money!!!!!!!!!!!!!!”

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Posted 2 years ago

“Great multifuel stoves. Delivery was on time and it was only 2 weeks whereas other companies it was 4-6 weeks”

Direct Stoves 5 star review on 22nd October 2022

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Posted 2 years ago

“Great service and delivery,looking forward to firing up my new stove.”

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Posted 2 years ago

“I made my order over the telephone, as there was only one ACT Trinity wood burner showing on the website and I wanted to make sure the direct stoves website was correct before order and waiting a very long time, as I have been caught out before when ordering online. After my order was taken, which was easy, I was told that I would receive a confirmation email with the order number and date. After waiting a week for confirmation, which did not appear, I called customs services for information, they took my details and promised to call back. I called 5 times, but no response with any details. The customs services are completely useless, not worth calling, I even sent an email, but no reply, I even said that unless I have some news, I was going to cancel my order and request my monies be returned to me, Then the very next day I was told my burner was going to be delivered and came on 20th October.”

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Posted 2 years ago

“All arrived on time and as expected, thank you”

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Posted 2 years ago

“The website and purchasing process were faultless and the delivery date was exactly they promised. Only criticism is that there was no communication from the courier at all, or from Direct Stoves to give a time that it would arrive on the day of delivery, or that it had arrived! If it had gone to the wrong address in error I would be none the wiser that it had been dropped off.”

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Posted 2 years ago

“Wonderful wood burner, delivered as arranged and very courteous delivery driver too”

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Posted 2 years ago

“Excellent from start to finish”

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Posted 2 years ago

“Very good Company to deal with”

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Posted 2 years ago

“The stove I wanted was out of stock at all stove shops on line apart from Direct Stoves. £100 more expensive but worth it to get the one I wanted delivered within a week. Friday came and by 3pm no contact from supplier or delivery driver. Called Direct Stoves to be told it wasn’t coming, it would be end of month like the other companies. No apology, no offer of price match, just a pleasant but confused chap on the phone. No communication, my wife spent the whole day at home and I had to cancel the fitter for the Saturday. Had to pay a cancellation fee to him! I was going to cancel order on the Monday and get elsewhere & save £100 but surprise, the stove was delivered! Again, no communication just a guy with a pallet truck. Why couldn’t we be told it was coming?? Delivery driver was great and helped get it into my garden. From this experience, I cannot recommend Direct Stoves.”

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Posted 2 years ago

Hi Alan I'm really sorry about the experience you had with the delivery of your stove. There was a system error at the storage/haulage company, and we did everything we could and asked them too as well to contact all affected customers. This occurred on the 7th and rolled into the following week. We were informed by them that everything was resolved, and all orders were going out as normal from the 14th and the backlog would be cleared by the 17th. From your review it seems you were expecting delivery on the 14th so you weren't contacted by us as we were led to believe that all order for that day would be delivered on time. I have worked with Expect Distribution for over 10 years now and have never experienced an issue like this before. It’s regretful that when you used us to buy your stove you had this experience. I have also asked the Operations Director of Expect to write a letter to all affect customers apologising for their experience. I have had a look on our system for your order but couldn't find it from your name so if you could let me know your order number via this platform I can forward it you. Many Thanks

Posted 2 years ago

“Had a slight problem the stove pipe got lost in transit. I left a message and they phoned me back they then sent me a new stove pipe and received it the next day. Can’t wait to get it fitted. Great company to deal with even if there’s a problem they sorted it asap.”

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Posted 2 years ago

“Extremely happy with my purchase , really good customer service , would definitely recommend”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Lucy was very knowledgeable about my requirements and very helpful. Efficient fast service.”

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Posted 2 years ago

“Nothing but praise for this company. I somehow put the wrong delivery date in when ordering, they brought it forward no problem. We live down a cul-de-sac with narrow access road. Both the stove delivery man and the flue delivery man delivered with no hassle. Not opened anything yet but sure it will all be fine. Would definitely recommend.”

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Posted 2 years ago

“Wide range of stock,delivery on time & intact.”

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Posted 2 years ago

“The fireplace took ages to arrive, I had to keep chasing and was not kept up to date. Trying to get through to someone to arrange delivery was impossible and when the product did arrive our fitters refused to fit it as it was broken. Customer service are now trying to convince me that there’s nothing wrong with it despite obvious damage in numerous places. Terrible experience from start to finish.”

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Posted 2 years ago

“Very knowledgeable and easy ordering. All arrived on time thanks”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews