Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods received in good time, one package received damaged after several calls and emails no reply and a week gone by!! Poor customer service”

Helpful Report

Posted 2 years ago

“Excellent service, especially the communication. Very happy with my purchase and customer service.”

Direct Stoves 5 star review on 4th October 2022

Helpful Report

Posted 2 years ago

“Direct stoves were very helpful, delivery service was not ! Stove was left at driveway gates on a pallet, driver said he had too many more deliveries to make to help me into the house with it. Perhaps Direct stoves should think of using an alternative delivery service ?”

Helpful Report

Posted 2 years ago

“Efficient customer service.”

Helpful Report

Posted 2 years ago

“Delivery as agreed but extremely difficult for someone to ring us back regarding an issue we had with missing items. Rang 3 x times and sent 2 x emails. Finally got a call back after 3 days after my husband got irate on the phone. Total lack of customer service. All he wanted was some one to call him back but kept getting robbed off every time he rang being told 'some one will contact you by end of today or tomorrow morning which never happened. Issue was sorted quickly when they finally did take the time to call back. Would have given 5 stars had customer service been acceptable.”

Helpful Report

Posted 2 years ago

“Delivery was okay but I have been trying to speak to someone about an installation query and still waiting for someone to return my several calls”

Helpful Report

Posted 2 years ago

“Very efficient service. We had to change fires due to availability issues and Direct Stoves were very obliging.”

Helpful Report

Posted 2 years ago

“never again bad communication and service and I'm still waiting for my money”

Helpful Report

Posted 2 years ago

“I ordered a duel fuel stove and a flue liner. Stove turned up on time but flue liner should’ve come on the same day but different delivery driver (never turned up). After numerous calls about flue liner it eventually had to be ordered again as couldn’t trace 1st one. Flue liner eventually arrived on the 27/09/2022 instead of 16/09/2022. The delivery driver who delivered stove was absolutely excellent!!!!”

Helpful Report

Posted 2 years ago

“Excellent, straightforward process from online ordering to delivery. Thank you.”

Helpful Report

Posted 2 years ago

“The website is very good with all the information you need and a great layout. Order delivered with no problems. Highly recommended.”

Helpful Report

Posted 2 years ago

“10/10 stove perfect,delivery very good.”

Helpful Report

Posted 2 years ago

“After issues with delivery, everything was resolved and I am very happy with my log basket”

Helpful Report

Posted 2 years ago

“Does what I expect, The rear draft accessory expensive for what it was.”

Helpful Report

Posted 2 years ago

“I had a fairly mixed experience dealing with direct stoves. All in all, the stove eventually arrived but without the flue fixings which have been sent as a gesture of good will.”

Helpful Report

Posted 2 years ago

“Great service, knowledgable staff, great price and quality item.”

Helpful Report

Posted 2 years ago

“except getting a coal effect instead of a log effect perfect”

Helpful Report

Posted 2 years ago

“Stove came perfect, just took 3rd delivery date they gave me to come without any update on cancellation of the delivery so ended up taking 3 days holiday for it to come”

Helpful Report

Posted 2 years ago

“Unable to contact Direct Stoves, rang multiple times and left multiple messages. Had questions to ask regarding purchase however I was never rang back, very poor service. Took a chance and ordered stove which turned up when they said it would, awaiting installation now.”

Helpful Report

Posted 2 years ago

“The purchase itself was easy and effective but the delivery left a lot to be desired as the stove was left out in the middle of the street for a day.”

Helpful Report

Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews