Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“After issues with delivery, everything was resolved and I am very happy with my log basket”

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Posted 2 years ago

“Does what I expect, The rear draft accessory expensive for what it was.”

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Posted 2 years ago

“I had a fairly mixed experience dealing with direct stoves. All in all, the stove eventually arrived but without the flue fixings which have been sent as a gesture of good will.”

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Posted 2 years ago

“Great service, knowledgable staff, great price and quality item.”

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Posted 2 years ago

“except getting a coal effect instead of a log effect perfect”

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Posted 2 years ago

“Stove came perfect, just took 3rd delivery date they gave me to come without any update on cancellation of the delivery so ended up taking 3 days holiday for it to come”

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Posted 2 years ago

“Unable to contact Direct Stoves, rang multiple times and left multiple messages. Had questions to ask regarding purchase however I was never rang back, very poor service. Took a chance and ordered stove which turned up when they said it would, awaiting installation now.”

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Posted 2 years ago

“The purchase itself was easy and effective but the delivery left a lot to be desired as the stove was left out in the middle of the street for a day.”

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Posted 2 years ago

“Communications good, delivery and packaging excellent will deal with stoves direct again. many thanks”

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Posted 2 years ago

“Perfect service from start to finish. Very helpful. Thank you”

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Posted 2 years ago

“Haven’t opened the box yet. Arrived as arranged. Originally supposed to have been delivered on the day of the Queens funeral. Direct Stoves arranged for delivery the following day keeping me updated with the revised plan”

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Posted 2 years ago

“Lovely wood burning stove. Really pleased, easy to order and delivery on time. Thank you”

Direct Stoves 5 star review on 22nd September 2022

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Posted 2 years ago

“Poor communication, website said 3 days delivery, 1 week later I had to call them, they were unable to tell me how long it would take to arrive, eventually got it over 2 weeks later.”

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Posted 2 years ago

“Fire arrived damaged. Delivery driver left at front door with no paperwork. When opening box, it looked as if it had been repackaged. Anti tilt was missing, damaged rear support leg, and scratches on inner door area. Communication with customer service was poor, as received no call back after several phone calls, and pictures of damage sent through by email. Took nearly a week to get resolved. New fire delivered by a proper pallet service with a very courteous, helpful driver, who was more than helpful. Hate writing poor reviews, as I know it sometimes can't be helped, but hopefully this will highlight issues, that can be improved on, as fire ( Celsi Electristove Glass SD2 ) is of excellent quality.”

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Posted 2 years ago

“Great delivery”

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Posted 2 years ago

“Great and quick service”

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Posted 2 years ago

“Found the site very easy to understand. Brought as selected, and came earlier than thought, just been fitted, and as by instructions small fire, wow so small but the heat output was surprising and got the fan going within minutes. Stove chosen Eco classic 5 replaced a old insert one. Does burns better?”

Direct Stoves 5 star review on 21st September 2022

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Posted 2 years ago

“I cannot really say anything at this time as still waiting fir my order as it is out of stock. I feel before I paid I should have been told this .so I could have had a choice weather to go ahead or shop elsewhere. Now I have to wait till October over 6 weeks .”

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Posted 2 years ago

“I can’t give a review because I haven’t received the wood burner yet but so far buying was straightforward”

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Posted 2 years ago

“One star because of nonexistent after-sales service. Defective product supplied and 2 emails ignored. Resulting in a dissatisfied customer.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,577 reviews