Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“starting with the only positive; I requested a price match before I ordered and it was approved within a couple of hours. the negatives; delivered with missing parts and customer services are incredibly difficult to get hold of, you can only contact them via email, the call service does not work/they don't answer. They lied about sending out the missing parts then days later stated the parts should have been with the original delivery even though photo evidence was provided of missing parts on delivery. almost 2 weeks after delivery and i still haven't received the missing parts and have had to buy them separately. The item although feels robust is poorly made, the handle is so tight when trying to close the entire stove moves. Please dont take my word for it, please call direct stoves customer services before you buy.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issues experienced with the stove in question. We can see that our customer service team contacted the supplier on your behalf, and that it was the manufacturers who advised that the bolts for the spigot would already be screwed into the body of the stove and would need to be unscrewed and reattached (they are generally sent like this so that the screws/bolts don’t get lost in the packaging). We appreciate that you had double checked this and confirmed that they were missing, and our customer service team has subsequently requested that new bolts be sent out from the supplier, as of today. We can only apologise for any inconvenience and that you experienced difficulty in getting hold of the customer service team. Our email inboxes and phone lines are all operational but it is an extremely busy time of year for heating appliances, and we are advising that it may take longer than usual for us to respond to customer queries. This being said, please do get back in touch if you have any other concerns or queries. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very happy with the service and the product. Thankyou”

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Posted 1 year ago

“Small ash pan and fire doesn’t seem to shut down properly, small ash pan handle , also small round part missing go5 on it”

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Posted 1 year ago

“Thank you for quick service and good quality material, highly recommend your services.”

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Posted 1 year ago

“Excellent service and excellent communication, fast delivery 5 *****”

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Posted 1 year ago

“Very happy with the service. Delivered on time, good packaging. Very pleased with the product.”

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Posted 1 year ago

“Good value for money. Extensive choice. Lots of information to help you make a choice and to help you know what extras are needed. Customer service team helpful when making an enquiry.”

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Posted 1 year ago

“Very pleased with the service from start to finish. The telephone sales staff were very helpful and friendly. The stove arrived quickly and was well packaged on a pallet. Big thumbs up!”

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Posted 1 year ago

“Staff at Direct Stoves very helpful. Staff at the delivery company also helpful and friendly. I ordered it well in advance of needing it, hence delivery over one month.”

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Posted 1 year ago

“Superb service throughout - could not fault this company. The delivery date was changed at short notice without hassle and the stove was delivered in a timely and professional manner. Overall I am delighted with my purchase of such a stylish and efficient stove.”

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Posted 1 year ago

“Excellent service quality stove , only downside, can’t get a installer as a stay in scotland ,”

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Posted 1 year ago

“Great service, delivered on time”

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Posted 1 year ago

“..........”

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Posted 1 year ago

“Excellent service and delivery bought two stoves.”

Direct Stoves 5 star review on 14th November 2023

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Posted 1 year ago

“Great value stove. Easy to order with accessories needed to complete installation. Delivery options available and no problems with delivery. A great experience. Would highly recommend.”

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Posted 1 year ago

“From initial contact to the supply of a stove everything went well, the fire I selected was fitted and is now making the home lovely and warm”

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Posted 1 year ago

“I ordered the Broseley Canterbury Slimline Gas Stove. The stove requires some assembly and unfortunately when I went to fix 1 of 4 legs I discovered that one of the pre-drilled holes wasn’t deep enough. I also discovered that the supplied self taping screws supplied to fix the heat shield were not strong enough to fix the shield to the rear of the stove. Therefore I have had to purchase a bolt to resolve the leg issue and some quality self taping screws. Very disappointing for the £1,025 that the stove cost.”

Helpful Report

Posted 1 year ago

Hi Craig, Thanks for your review. We are sorry to hear of these unusual issues experienced with the order received. We do generally recommend contacting our Direct Stoves customer service team ASAP if there are any problems, as we can liaise with the supplier(s) with a view to addressing said problems as quickly and completely as possible. That said, we're glad to hear that the issues have now been resolved and would like to again express our thanks for your order. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove arrived in good time, well packed with no damage. Working well. Very pleased with the service and and product.”

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Posted 1 year ago

“Ordered by telephone, Very helpful staff answered all the queries, Stove in stock, Here in 2 days, Now fitted very pleased with it. Great service and company to deal with. Recommend”

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Posted 1 year ago

“Unfortunately on the day the stove was due to arrive we realised a mistake with our measurements. My husband phoned and luckily we were able to stop delivery before it happened. Our only complaint was that we still got charged the £140 delivery charge despite the stove still being on the lorry and not actually even being delivered to us so not needing collecting with an additional pick up etc. It never even left the lorry but we still had to pay.”

Helpful Report

Posted 1 year ago

Hi Vicki, Thanks for your order and for your review. We are sorry to hear of the issue experienced. Unfortunately, because we are ourselves charged by our delivery partner for both deliveries and return consignments/restocking charges, we are not always able to offer cancellations free of charge once the goods have been dispatched (especially in the event of a change of heart). As we're sure you can appreciate, we offer one-man delivery free of charge to try and offer the most competitive prices that we can, but large and heavy pallet deliveries can be fairly expensive hence the aforementioned returns charge. Our Dispatch team worked to try and resolve the issue as quickly as we could with as little inconvenience to yourself as we could muster under the circumstances. Please do let us know if you need any help or advice regarding future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,554 reviews