Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Accurate product descriptions. Good help desk and rapid delivery. A good online shop.”

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Posted 3 years ago

“Direct Stoves' team members were fantastic from start to finish. I sincerely doubt I'll ever use another vendor for sourcing stoves through the rest of my home renovation. Highly recommend!”

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Posted 3 years ago

“We are disappointed with the fire its self, the cast iron has been built/made off set, so the top part that sits on the top witch the flue connects into doesn’t fit into the groves wheres its suppose to. So looking at the fire it looks like its on a slant and not connected properly witch is disappointing considering the cost of this fire with the extras. You can actually see the angle its been made at and the lid doesn’t fit so it sits on top and wobbles. So overall we are gutted.”

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Posted 3 years ago

“Brilliant”

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Posted 3 years ago

“I was very happy with the service from Direct Stoves. I was given excellent advice and the stove was delivered quickly and on time. I will definitely us Direct Stoves again :-)”

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Posted 3 years ago

“Still waiting for the flue parts.”

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Posted 3 years ago

“Love my electric stove. Correspondence good.”

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Posted 3 years ago

“Really happy with product and delivery of our oak mantle”

Direct Stoves 5 star review on 20th December 2021

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Posted 3 years ago

“It was exactly as expected.”

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Posted 3 years ago

“Good communication. Timely delivery.Good product”

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Posted 3 years ago

“Driver shortages, covid issues and ferry cancellations all resulted in a delay in the stove being received. However, the staff at Direct Stoves were all lovely and helpful and were a complete pleasure to deal with.”

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Posted 3 years ago

“It took a long time to decide which multifuel burner would be right for us . Stumbled across many websites but this was the best by far .Great looking stoves at great prices and very soon found the perfect 'fit' for us complete with any fittings parts needed for the flue etc. (and its deffra approved ready for any changes next year) Ordering was extremely easy and delivery actioned for our chosen date ( sadly delivery was delayed a day as the delivery van/lorry broke down ) The stove was beautifully/safely packaged. Absolutely thrilled with our choice and the service received . Thank you all concerned.”

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Posted 3 years ago

“They are a very good company to deal with and the product is great”

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Posted 3 years ago

“Excellent service, easy to contact, lovely lady took the order on the phone, fast delivery,no hassle, perfect.”

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Posted 3 years ago

“Goods arrived earlier than expected, delivery was good informed 15 minutes before arrival.”

Direct Stoves 5 star review on 17th December 2021

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Posted 3 years ago

“Excellent service and advice even before we booked their services. The install was clean and fast. Lots of helpful hints and now we have a beautiful woodburner ready for winter. Highly recommend their services.”

Direct Stoves 5 star review on 16th December 2021

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Posted 3 years ago

“I bought an electric stove via Direct Stoves, which had a manufacturer's fault. Direct Stoves replaced it speedily and were great in following up the new delivery and collection of the faulty model. Not their fault it was faulty and they worked hard to get everything sorted for me.”

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Posted 3 years ago

“Appliance was very easy to order and full details of purchase quickly forthcoming by email. Item was well packed and secure upon delivery. However, l was informed l would receive an SMS about 2 hours prior to delivery about ETA, this did not happen so unprepared when delivery arrived. Checked email just in case, nothing. Text actually arrived 4+ hours after delivery!! But the delivery man was fantastic, very helpful, courteous and polite. Upon opening boxed appliance. could not find any information about how to register item for guarantee. Have yet to contact company regarding this. Delivery arrived on the day expected.”

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Posted 3 years ago

“Lovely stove even if a little noisy when heat is on - but otherwise good”

Direct Stoves 5 star review on 15th December 2021

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Posted 3 years ago

“Straight forward ordering process and delivered within 7 days; can't better that. There was a mix up with delivery, which came 16 hours later than expected. But created no problem.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews