Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,586 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

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“Did what you said you would do, no fuss and great delivery driver even when he did come down are lane in an articulated lorry. Would recommend”

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Posted 7 months ago

“Having brought several items from Direct stoves without any issue and a fast delivery I was amazed that when I tried to buy a woodburner from their website there was some technical issue in that there was no way to put it into the basket. So I phoned them and got through to some girl in the messaging centre to explain the problem but basically she did not give a shiete, I said that I can purchase elsewhere but prefered to use direct stoves due to good service and she just said there is no one around and nothing she can do, no interest in sales and I suspect she was working from home in her pyjamas.”

Helpful Report

Posted 7 months ago

Hi Roy, Thank you for your review and for your continued interest in our range. This being said, we're sorry to hear of the issue experienced in ordering online. We do use a third-party messaging service for instances in which all available sales representatives might be engaged with customers. Any agents would not be sales representatives themselves, and their aim would be to gather any relevant information relating to your query so that our sales team can be notified and get back to customers ASAP. If you are still in need of assistance in placing an order then we would encourage you to contact 0161 376 4191 or sales@directstoves.com at your earliest convenience. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Brilliant service Many thanks”

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Posted 7 months ago

“ordered our stove and surround etc so far service as been amazing. Not received all goods yet, but they are keeping us informed of when the deliveries will be.”

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Posted 7 months ago

“Very pleased with service and the products thanks for everything Tony”

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Posted 7 months ago

“Super prompt”

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Posted 7 months ago

“My second order with Direct Stoves, excellent choice of stoves and very competitive prices. Easy to order and quick delivery. Would recommend”

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Posted 7 months ago

“I purchased a Morsø cast iron wood fired oven which was delivered on time and I have now put it all together and it looks magnificent and exactly like the pictures. Have not used it yet as weather not exactly ideal, but I’m sure it will be fine.”

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Posted 8 months ago

“I love my new stove. The heat it throws off is amazing. It looks great. Would recommend”

Direct Stoves 5 star review on 17th June 2024

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Posted 8 months ago

Hi, Thanks for taking the time to leave a review with some photos. It's lovely to see the Firefox Compact stove in situ; we'd agree that it's a great little stove with an impressive heat output for its size. Your recommendation means a lot to us. Please don't hesitate to get in touch if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Great Service. Thanks.”

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Posted 8 months ago

“We needed to replace a tired, old brick hearth with something to match a new log burner. Direct Stoves were able to provide a granite slab to completely meet our requirements for colour, finish, size and thickness. Their office contact was really helpful, even sending out images to confirm our requirements before placing the order. Delivery was prompt and the packaging quality was superb, completely preventing any damage. The product itself was wonderful and fitted the space perfectly.”

Direct Stoves 5 star review on 14th June 2024

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Posted 8 months ago

Hi Paul, Thanks for your order and for your review. It's fantastic to hear that you found our sales team at Direct Stoves to be so helpful, and that you were impressed with the delivery. We agree that it's great to see the new hearth in situ and fitting the space so well! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Excellent service from start to finish. Highly recommend Direct Stoves”

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Posted 8 months ago

“Excellent staff ; not their fault that the manufacturer let them down on delivery schedule . DS kept us informed and worked with us to complete our programme on schedule. Good company with good attitude.”

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Posted 8 months ago

Hi Ian, Thanks again for your order, and for your kind review. We were sorry to hear of the difficulty experienced with the delivery but we're glad that our colleagues in the Dispatch team at Direct Stoves were so helpful in resolving this. If there is anything else that we can do to assist, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Called them to ask a question about the sale of a stove, and the person on the line said they didn't have any information about the campaign and the owner just chooses when they stop the sale. Really unhelpful.”

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Posted 8 months ago

Hi, Thanks again for your order. We're sorry to have not been of more assistance regarding our online offers. While we do operate seasonal sales on occasion, a number of our current online promotions are at the discretion of sales management. A number of factors including stock availability, time of year and supplier price changes can affect the duration of offers and we cannot ultimately guarantee these with 100% accuracy for individual products. This being said, if there is anything else that we can do to assist then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“You have been helpful in enabling a change to the delivered goods and everything arrived in good order and as promised. Thank you.”

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Posted 8 months ago

“Excellent service. Very good customer service. Item delivered in good time and in perfect condition.”

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Posted 8 months ago

“Love the new Portway Arundel. Excellent stove for the money and very stylish in the livingroom. Direct Stoves as a supplier are also great.”

Direct Stoves 5 star review on 10th June 2024

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Posted 8 months ago

Hi Jardyn, Thanks for your kind review. It's great to hear that you've been impressed with the service received from Direct Stoves, and we appreciate your having taken the time to upload a photo of the Portway Arundel. As you rightly state in your feedback, the Arundel is a stylish and contemporary model at a very competitive price. This has made it one of our bestselling designs. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Poor delivery service. Can't fault Direct Stoves, but it meant that we had to contact the company on several occasions to get a delivery date and time. After four attempts all of the items that were ordered were eventually delivered.”

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Posted 8 months ago

Hi David, Thanks again for your order and for your patience regarding the deliveries. We do appreciate the inconvenience and we are sorry on behalf of our delivery partner for the delays. While issues relating to deliveries are thankfully rare, they can and do happen on occasion. We can see that our Dispatch team had made sure to coordinate with both our delivery partner and the supplier to try and keep you as informed as possible and minimise the delay as much as possible. This being said, please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“Very helpful operators. Delivery within 48hrs of purchase with plenty of communication. Pity the stove was reduced in price by a significant amount within 1 day of me purchasing it.”

Direct Stoves 5 star review on 5th June 2024

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Posted 8 months ago

“Not happy with the purchase I believed it was a Banff Wi-Fi enabled e- Smart fire. After numerous calls and mails I was advised to go direct to your supplier to ask this basic question. Needless to say not feeling a valued customer having paid £784. Kind regards Keith Fletcher 07850760305”

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Posted 8 months ago

Hi Keith, Thanks again for your review. We're sorry for any inconvenience regarding your query. Notes on your order indicate that our team had sent across both printable instructions and a video link which would demonstrate how to set up the e-Smart app for this appliance. The link below should also do the same: https://evonicfires.co.uk/wp-content/uploads/2024/05/New-Stoves-Manual-2024-V2.pdf . Ultimately, and as per the contact information in their instructions manual, the supplier does recommend contacting them directly for any troubleshooting regarding the app or remote. This is so that they can identify any more unusual problems and give expert advice. This said, do let us know if there is anything else with which we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

Direct Stoves is rated 4.5 based on 1,586 reviews