Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,587 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase I’ve got from direct stove is not fitted yet we are waiting for them to come it’s going to be 8 January 2024 but I’ve had a Morso before and can say if fitted right they are one of the best stoves you can buy you may think they are expensive to buy but in the long run you probably get it back in about 3years the stove are guaranteed for 10 years so the investment will pay off”

Helpful Report

Posted 1 year ago

“Stove arrived ontime excellent sturdy packaging excellent high quality stove .Kind and helpful people on the end of a phone,and a high standard of customer sercice experienced.”

Helpful Report

Posted 1 year ago

Hi Terri, Thanks very much for your kind review. It's fantastic to hear that you've been impressed with your order from Direct Stoves, as well as the product received. We'll be sure to pass on your compliments to the team. If we can offer any further advice or assistance then please don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Brilliant service from Direct Stoves. Stove arrived on time and in perfect condition.”

Helpful Report

Posted 1 year ago

“Very pleased with my electric stove by Celsi. The stove looks fantastic and the flame effect is brilliant. Even when the convecter heater is not on the glow from the stove makes me feel warm. Also the delivery was the excellent. The driver was very friendly and helpful. He made sure the stove was carefully brought into the house with my help.”

Helpful Report

Posted 1 year ago

Hi Christine, Thanks again for your order and for your review. It's great to hear how pleased you are with your new Celsi electric stove. As you mention, these are designed with warming visuals including an authentic flame effect, making them a convenient addition to any home. If we can offer any further advice regarding current or future orders, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fantastic stove! Well happy with my purchase heats the room up perfectly! So easy to use. Love the large window! Perfect on the cold dark nights.”

Helpful Report

Posted 1 year ago

“Great stove and quick delivery on the day we wanted however delivery man didn’t give us any information what time more less will arrive. Just suddenly arrived but fortunately we were at home.”

Direct Stoves 5 star review on 13th December 2023

Helpful Report

Posted 1 year ago

“Not installed as yet but looks a solid unit andcwell made.”

Helpful Report

Posted 1 year ago

“Excellent customer service; I had a problem with a damaged item but this was rectified asap. Staff are always friendly and helpful when I called and called back in a timely manner if they were unable to answer my query straight away.”

Helpful Report

Posted 1 year ago

“Excellent service, fast ( notified) delivery and easy to understand website.”

Helpful Report

Posted 1 year ago

“Disappointed the door does not open there was no coal so no choice of logs or coal.the handle doesn't fit properly”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We are sorry to hear that you are disappointed with the stove received. The electric stove that you have chosen is not designed with interchangeable fuel beds or open door adjustment. Our sales team would have advised as much if these had been registered with us as requirements before purchase, and would have been happy to recommend alternatives. Regarding the issue with the handle, we would perhaps recommend contacting customerservice@directstoves.com with your order details so that we can investigate further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“It was quick & easy to order my stove & arrived on time great thank you”

Helpful Report

Posted 1 year ago

“Fantastic service, the stove is incredible.”

Helpful Report

Posted 1 year ago

“Very pleased with our purchase from Direct Stoves. Delivery was prompt and on time. The Broseley Lincoln Electric Stove looks stunning and we are over the moon with it.”

Helpful Report

Posted 1 year ago

Hi Antony, Thank you very much for your kind review. It's great to hear that you pleased with the order received from Direct Stoves, and we appreciate your having taken the time to upload a photo showing how good the stove looks in situ! Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove was delivered on time, and the Stove looks great - Thanks Direct Stoves”

Helpful Report

Posted 1 year ago

“I am still yet to install the fire place so can’t judge on the performance but the fireplace looks fine, however the service I received was disappointing. Booked for the fireplace to come Thursday which I had to take the day off for, when I rang them on the day for an update they said it won’t be coming as it’s not in stock but they can source from somewhere else and can come next day which was fine, but another day off of work and also disappointing that this information was not relayed to me as I could of saved my holiday. Also I selected 1 man delivery and when the driver came he said he couldn’t help me bring the delivery into my property and he couldn’t put the delivery on my drive as it’s a stone drive. He said his only option was to store it on my neighbours drive which blocked there entrance into our shared alley way which was just ridiculous especially as I am pregnant and the parcel was approx 150kg so I couldn’t move it on my own and had to apologise to my neighbours. I didn’t see any description of selecting 1 man delivery that it would just be left anywhere outside, otherwise I would of selected a day where someone could have helped me carry it in even though I shouldn’t even be carrying anything so heavy.”

Helpful Report

Posted 1 year ago

Hi Amy, Thank you for your review. We were sorry to hear of the delay as well as the issue experienced with the delivery. As per the delivery information on our website, our free one-man delivery option entails the following: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." As you may be aware, we do offer a two-man delivery option which would have allowed for delivery of the stove into a room of your choosing. We hope that this clarification helps. If we can advise ahead of any future orders, please do let us know and we will be happy to assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Responsive and helpful. So far so good 🤞”

Helpful Report

Posted 1 year ago

“Exceptional customer service”

Helpful Report

Posted 1 year ago

“Customer service was really good quick and totally helpful advice regarding technical issue was really good”

Helpful Report

Posted 1 year ago

“Great service all round, the stove looks great. Just what we were hoping for and more. The biggest compliment goes to the delivery team. Fabulous communication from the guys and on time. Really good guys.”

Helpful Report

Posted 1 year ago

“Stove arrived at the scheduled delivery time, was very well packaged and we were kept well informed on the day. The driver was very helpful in helping to put the Stove where needed ready for install”

Helpful Report

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,587 reviews