Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant really speedy and great service. Thank you. Pete Carre”

Helpful Report

Posted 1 year ago

“Perfect the stove delivery arrived early so that was great, the stove and accessories were well packed on a pallet. very clear instructions for the installation of the stove. Great stove perfect for our lounge.”

Helpful Report

Posted 1 year ago

“I ordered this online on the Thursday and it gave the option for Monday delivery. I took a day off work to receive this, however it didn’t arrive. Customer services advised it would be delivered Friday instead. It didn’t arrive on the Friday and no one could tell me the delivery date until Monday, when I was told it would not arrive until Thursday. So 2 weeks to get a delivery to the Isle of Skye is appalling! Customer services tried to tell me Skye is like Northern.We hadn’t booked the stove fitter, however we have now missed the opportunity to have it fitted before Christmas due to taking 2 weeks! Not happy with customer services at all and would not recommend them.”

Helpful Report

Posted 1 year ago

Hi Kevin, Thanks for your review. We were sorry to hear of the issues experienced with the delivery of this order. While our Dispatch team makes every effort to ensure that deliveries take place on the date requested at checkout, we are unable to make 100% guarantees due to the potential for unforeseen delays outside of our control. Unfortunately, regions such as the Isle of Skye, Scottish Highlands etc. are sometimes more susceptible to short-term delay because of transportation times between depots, especially at this time of year with the very high seasonal demand upon services. This being said, we do appreciate the inconvenience. Please do let us know if we can offer any other advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordered stove and flu but couldn't get flu bends I was told a member of staff would ring back but never did awful service”

Helpful Report

Posted 1 year ago

“Direct Stoves themselves were excellent unfortunately the whole experience was marred by a very unpleasant driver who refused to deliver to my street claiming that there was not enough room to manoeuvre,this is the first time in over 35 years that this has happened”

Helpful Report

Posted 1 year ago

Hi Agnes, Thanks for your review. We were sorry to hear of the issue experienced with the delivery, but it's good to hear that you were impressed with the service received from Direct Stoves. We can see that our dispatch team was able to get in touch with the supplier and make arrangements for redelivery ASAP. Please do let us know if you need any further assistance and we'll be happy to advise, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove was lovely and good price However dissatisfied with dispatch and communication- no point asking when you want it delivering if you ignore it and wake us up when on nights”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with the delivery of this order. As you will be aware, this order was placed online and upon inspection the delivery date requested does appear to have been the 9/11/23, hence the delivery attempt on that date. We can see that our Dispatch team, once notified that this would not be a suitable delivery date, did their best to rearrange and it was unfortunate that the item had already been shipped and could not be recalled at short notice. With this in mind, we can only apologise for any inconvenience. If we can assist in terms of making arrangements for any future orders then please don't hesitate to contact our team once more, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Really happy with the product unfortunately the customer service wasn't up to standard. Great when ordering but when the delivery wasn't able to be delivered on the original day there was an email sent to me but due to my work restrictions, I didn't get it till late the night before delivery. Due to that the item was not sent out for delivery. This was a delay from Thursday the original delivery day ,to Friday, which because I never replied in time, didn't take place. Finally got the beam Monday. I had to call to inquire where the beam was on the Saturday as there was no communication. When I called Monday to ask if there was any chance of compensation due to the delay and our builder not being available for the foreseeable future, I was told that it wasn't their fault but mine for not replying to the email they sent me NOT WHAT I WANTED TO HEAR!!!!”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you for your review. We were sorry to hear of the issue experienced with delivery of this order. We can see that our Dispatch team had been made aware of a problem on the supplier's end, which had resulted in a slight delay to shipping. In addition to the aforementioned email, our team had tried contacting you via the telephone number provided on your order to rearrange the delivery, and had left a voicemail message. Unfortunately, and while we appreciate the inconvenience to yourself, our Dispatch team was notified too late to make arrangements for the Friday. They had then contacted the supplier to book for the earliest possible date as an alternative. We do try and meet any expectations or requests for delivery dates as much as is possible. That said, we're sure that you can appreciate that delays can and do happen, however rarely, and that we cannot offer 100% guarantees in terms of lead times. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Prompt service and fast delivery.”

Helpful Report

Posted 1 year ago

“Good prices with excellent delivery.”

Direct Stoves 5 star review on 27th November 2023

Helpful Report

Posted 1 year ago

“Very good, delivery was good. Only slight grumble is the design of the fire. When we open the door ash falls out as there is a gap between the base plate and the holding bar. Other than that the fire works excellent.”

Helpful Report

Posted 1 year ago

“Nice stove, a great blend of traditional and contemporary. Seems to be performing well. Be warned if ordering the stovepipe/Register combination pack, the register is blank with no pre cut stovepipe hole which is pointless. It also doesn’t give its overall dimensions when ordering. Simple website fix that will save a lot of hassle for the customer.”

Direct Stoves 4 star review on 27th November 2023

Helpful Report

Posted 1 year ago

“My fire arrived as expected but when fitted the knob that controls it was damaged. I contacted direct stoves who sent out a replacement. I am very happy with my fire.”

Helpful Report

Posted 1 year ago

“We have been so impressed with this company from the initial stages of our enquiry through to the purchase and then delivery of our new log burner and all of its accessories. We found them to be competitively priced with excellent customer service from everyone we dealt with and they did exactly what they said they would do. The website is excellent and the helpful information along the way made it a very easy process. We had a couple of further questions, so we gave them a call and they were happy to answer our questions. We would 100% use this company again and would not hesitate to recommend them.”

Helpful Report

Posted 1 year ago

“As I d stove I have bought from DS Both are absolutely superb Thoroughly recommend”

Direct Stoves 5 star review on 25th November 2023

Helpful Report

Posted 1 year ago

“so disappointed that the basket refused to appear and Direct Stoves offered to send a THIRD one ! Too long waiting and still not delivered : have asked for a refund.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with this order. As you will be aware, our supplier had advised that the item was lost in transit with their courier. While such instances are thankfully very rare, they can and do happen on occasion and (as in this instance) our Dispatch team works to resolve such issues by way of replacements wherever we can. That said, and as per your request, we can see that the order was promptly forwarded to our accounts team and that a refund has been processed for your order on our end as of the 20/11/23. Lead times for transactions reappearing in your own account are then dependent on the card or account provider. If you happen to have any further queries then please don't hesitate to get in touch once more, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Direct Stoves more than lived up to their price match promise, undercutting the competition by some distance which, in effect, paid for the two-man delivery option. The stove was delivered exactly on time as promised, (which was a week ahead of their guide time on the website.). Very helpful to speak to in person on the telephone and all-in-all, the old-fashioned virtues of a personalised service.”

Helpful Report

Posted 1 year ago

“Great service thanks”

Helpful Report

Posted 1 year ago

“Easy to order, prompt delivery and stunning imitation wood burning stove. Perfect!!”

Helpful Report

Posted 1 year ago

“Not happy, ordered the stove on the 4th of November,23 it's now the 25th of November and it still has not arrived. Contacted Direct Stoves on numerous occasions, keep getting fobbed off with false promises.”

Helpful Report

Posted 1 year ago

Hi Darren, Thank you for your review. We were sorry to hear of the issue experienced with this order. This particular stove is usually arranged for delivery direct from our supplier, and as you will be aware they normally advise of a lead time of approx. 10 working days. The supplier would be in contact to arrange a book-in date with the customer, for delivery via their courier. Unfortunately, on this occasion they experienced a delay with a component, hence the delay in receipt of the order. We appreciate the inconvenience caused and we are sorry that you are not 100% satisfied with the service received, but would stress that our Dispatch team has worked to try and expedite wherever we could, and that we have been in contact with the supplier to provide further updates. If we can offer any further advice or assistance in the meantime, please don't hesitate to get in touch once more. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Knowledgeable on phone, happy with service and delivery.”

Helpful Report

Posted 1 year ago

Hi Louise, Thanks for your review. It's great to hear that you were happy with the service received from Direct Stoves. It's also great to hear that you found our sales team to be knowledgeable, as this is of course what we aim for. We'll let everyone know to keep up the good work. Please do get in touch again if we can help further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,554 reviews