Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

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“Amazing service. I would 100 percent recommend 👌”

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Posted 9 months ago

“Tast delivery. Good product. Done the job .can ask for no more. Will trade again”

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Posted 9 months ago

“I had paid in full for my woodburner , and arranged delivery but it did not arrive ! I rang your dispatch dept and was told to wait until 6 pm , yet still nothing. I was told I would get a call to let me know if it would be am or pm but again no call. So I would either like my stove to be delivered or a full refund. Very unhappy.”

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Posted 9 months ago

Hi Nicola, Thank you for your review. We are sorry to hear of the issue experienced with delivery. As our colleagues in the Dispatch team will have advised, deliveries via the free one-man service are generally between 09:00-18:00. It would have been entirely possible (at the time that you called) that the pallet would have been due for a slot later in the day. While our delivery partner will have aimed to deliver on the date requested, and while issues on the part of our delivery partners are thankfully very rare, delays can and do happen on occasion. We do appreciate the inconvenience caused and have requested that the Dispatch team contact you ASAP following the bank holiday weekend to make further arrangements. This said, if we can offer any further advice or assistance in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Excellent service”

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Posted 9 months ago

“Easy to order and a good price. Would have given 5 stars but they forgot to include the stove's extra legs but they followed soon after with paint knocked off.”

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Posted 9 months ago

“Excellent knowledge of the range of fires available and order times. Delivery was excellent and placed where required, as the stove and cavity lining were very heavy. Very pleased with the look and operation of the stove.”

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Posted 9 months ago

Hi Tony, Thanks very much for your review. It's great to hear that our showroom sales team was so helpful in finding the right stove for your needs. It's also fantastic to hear that the delivery to yourself was so convenient. If we can offer any further advice or assistance then please don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Easy to order only problem was the delivery date did specify which date but they then changed it to week before easily sorted when rang up back to the original date although part of the order was delivered the day before it should have been and was left on the drive whilst everyone was out at work so perhaps the courier’s they use need addressing. Apart from that no problems at all.”

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Posted 9 months ago

Hi Donna, Thank you for your review. We are sorry for any confusion regarding delivery. Truth told, every indication on the order suggests that this was placed via the website with a date of 15/3/24 requested on the customer side; we can see that our Dispatch team was contacted and that we were able to assist in rearranging this. This said, we are sorry to hear of the split delivery. As you may be aware, we work with a number of different delivery partners (if, for example, a stove has been ordered with a liner kit to be fulfilled from a different supplier). While they aim to meet expectations for delivery as much as is possible, the couriers do sometimes find it necessary to make alternative arrangements. We do appreciate the opportunity to feed back to the suppliers and to try and ensure the continued high level of service that we strive towards. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Tried ordering on line and had a problem, called the office and all was sorted, took my order while on the phone, picked my delivery date, order was tracked and delivered on my selected date.”

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Posted 9 months ago

Hi Colin, Thanks very much for your review. We were sorry to hear of the problem experienced online, but it's great to hear that our Sales team was so helpful in getting the order placed and delivery scheduled over the phone. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Excellent products, excellent service.”

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Posted 9 months ago

“Stove arrived as described, good communication and delivery”

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Posted 9 months ago

“Very helpful and quick delivery well packed”

Direct Stoves 5 star review on 14th March 2024

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Posted 9 months ago

Hi John, Thanks for your review and for taking the time to upload a photo of the new installation. It's always great to see our stoves in situ! If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Very officiant, very competitive and very quick delivery. Easy to deal with and lots of choice.”

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Posted 9 months ago

“The company delivered the fire as they said. No problems. The fire I ordered is very good. It has two heat settings. Even on 2k it has a quiet purr. The fire itself looks very smart. The feet are narrow and mark the lino so I have put a slab underneath.”

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Posted 9 months ago

“We bought a Portway Arundel stove from Direct Stoves. Great phone info about the delivery which was ontime, with a delivery-slot text message a few hours before. Good follow up emails with fitting and accessory suggestions. Superbly packed! Stove is now fitted, looks great, and worked well on test. Easy to control, looking forward to using it soon!”

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Posted 9 months ago

Hi Paula, Thank you for your kind review. It's great to hear that you've been so impressed with the Portway Arundel stove. This would be one of our bestselling models and does come highly recommended for its contemporary design and ease of use. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Sturdy and realistic looking, very happy.”

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Posted 9 months ago

“Excellent Good price, excellent customer service, delivery excellent service and altogether exceeded my expectations.”

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Posted 10 months ago

Hi Alison, Thanks very much for your kind review. It's lovely to hear that our prices and level of service exceeded your expectations; we'll be sure to congratulate our team and our delivery partners on a job well done! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Both delivery and service excellent just getting used to stove so probably fully using it to best but so far so good”

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Posted 10 months ago

“Pleased with the stove. Delivered on the stated day.”

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Posted 10 months ago

“Quick, efficient, responsive, knowledgeable - refreshingly real people providing real service.”

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Posted 10 months ago

Hi John, Thanks very much for your review. It's great to hear that you were so impressed with the service received from Direct Stoves. We'll be sure to congratulate our team on a job well done! Let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Great product and service. Highly recommend”

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Posted 10 months ago

Direct Stoves is rated 4.5 based on 1,577 reviews