Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wood burner from Direct Stoves but unfortunately, they sent the wrong item. I was a bit annoyed at the time as I had already removed the old stove to accommodate it and this was my only form of heating. However Direct Stoves sent a replacement within two days and heating was restored.”

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Posted 2 years ago

“Very good delivery on time 5 star company”

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Posted 2 years ago

“Great choice of wood burners. Very efficient ordering and prompt delivery. Just in time for another cold spell. Fire looks fabulous.”

Direct Stoves 5 star review on 31st March 2022

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Posted 2 years ago

“Direct stoves were very helpful and delivery time was very short. Too short in fact. My only issue was that I'd arranged a day for delivery and the stove arrived 3 days early when I wasn't at home. They did apologise and overall I would rate them as excellent.”

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Posted 2 years ago

“a very easy company to deal with, stove arrived on time.”

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Posted 2 years ago

“Ordered on line, delivered on promised date, fantastic product ( Portway Arundel XL Mk2) and the best price on the internet. Would recommend Direct Stoves to anyone looking for a wood burner”

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Posted 2 years ago

“Great, straightforward service.”

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Posted 2 years ago

“Great service, honoured price match, delivery all superb highly recommend. Thanks Direct Stoves”

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Posted 2 years ago

“Stove arrived in perfect condition, brilliant thank you”

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Posted 2 years ago

“Fantastic service great fire. Thanks”

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Posted 2 years ago

“Good stove . Although not fitted in yet. Exactly what I want. A small issue with rear adapter not sent at same time. But very helpful via email over weekend and a telephone call on a monday. The issue sorted and was delivered to me 2 days later. So customer services 5 stars. Can't say more until up and running.”

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Posted 2 years ago

“We ordered the woodpecker 5 plus. Staff were really friendly on the phone. Delivery arrived as planned and all items were correct. Great one stop shop for all the bits you need for a full install and great value for money. Will definitely be coming back in the future”

Direct Stoves 5 star review on 25th March 2022

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Posted 2 years ago

“Product arrived on time in good condition and delivered by a very pleasant delivery agent Thankyou”

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Posted 2 years ago

“Ordered and a two day delivery. Brill.”

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Posted 2 years ago

“Salesteam was helpful. Delivery was as promised. Delivery driver could not have been more obliging. Fire all good.”

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Posted 2 years ago

“Really pleased with our stove arrived on time. Looks lovely in our lounge just wish we had bought it sooner”

Direct Stoves 5 star review on 23rd March 2022

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Posted 2 years ago

“Lovely stove more expensive than some other site's. Excellent customer service, fast delivery's.”

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Posted 2 years ago

“Excellent product and service. Much appreciated prompt resolution of a query too. Would be my first choice for any future project.”

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Posted 2 years ago

“Great looking fire being fitted 22 April delivery was fab let u know when it's ready”

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Posted 2 years ago

“Unfortunately the item I ordered was out of stock 3 days after buying online , however the customer service was great to find an alternative. Still waiting for my 2 year glass warranty which I paid extra for, nothing received in writing.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews