Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Product arrived on time in good condition and delivered by a very pleasant delivery agent Thankyou”

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Posted 2 years ago

“Ordered and a two day delivery. Brill.”

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Posted 2 years ago

“Salesteam was helpful. Delivery was as promised. Delivery driver could not have been more obliging. Fire all good.”

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Posted 2 years ago

“Really pleased with our stove arrived on time. Looks lovely in our lounge just wish we had bought it sooner”

Direct Stoves 5 star review on 23rd March 2022

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Posted 2 years ago

“Lovely stove more expensive than some other site's. Excellent customer service, fast delivery's.”

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Posted 2 years ago

“Excellent product and service. Much appreciated prompt resolution of a query too. Would be my first choice for any future project.”

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Posted 2 years ago

“Great looking fire being fitted 22 April delivery was fab let u know when it's ready”

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Posted 2 years ago

“Unfortunately the item I ordered was out of stock 3 days after buying online , however the customer service was great to find an alternative. Still waiting for my 2 year glass warranty which I paid extra for, nothing received in writing.”

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Posted 2 years ago

“Excellent customer service from Nick in the returns department, we had to return a stove and exchange for a different one, collection and delivery was right on time and they were super helpful!!”

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Posted 2 years ago

“Friendly and helpful people. Good delivery time. Love my Celsi stove to bits so much so I can’t stop looking at it 😍”

Direct Stoves 5 star review on 21st March 2022

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Posted 2 years ago

“Brilliant really helpful delivered on time have used before will use again highly recommended”

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Posted 2 years ago

“grand grand grand grand grand grand grand grand grand grand”

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Posted 2 years ago

“Really good company...my stove wasn't fitted for several weeks after delivery and when unpacked the flue had been badly damaged in transit. Contacted company. Very very polite and helpful and a new flue sent out. No problem. Highly recommended”

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Posted 2 years ago

“Very impressed with both quality of product and service received.”

Direct Stoves 5 star review on 19th March 2022

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Posted 2 years ago

“Prompt service delivered on requested date”

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Posted 2 years ago

“The only reason for not 5* is my stove did not have a serial number in the instruction or warranty booklets. I phoned to be told on the back of the stove. .. already lit My second call a chap told me the number should have been on the packaging….. so I had to rummage through the bin Point bring had it been bin day that would have been the end of it Please notify your next customer you the data is on the packaging although I think it should have been stamped on the instructions manual”

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Posted 2 years ago

“efficient service, no issues, love my stove”

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Posted 2 years ago

“Hello I was exited to make the purchase, easy to order with early delivery. Received my Jiko Morso full of scratches but I don't mind much”

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Posted 2 years ago

“Waiting for it to be fitted but very happy with quality,price and service.”

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Posted 2 years ago

“I was in a hurry to buy a stove and Direct Stoves supplied the stove in a timely manner. Also they price matched the stove as I found one cheaper elsewhere. I forgot to decrease the price match by minus £10 and they didn’t correct the mistake but overall I would recommend the company.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews