Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,587 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

Direct Stoves 5 star review on 14th February 2025

Joanna Robins

190

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st class service can not fault there friendly helpful staff my stove delivered on time and would definitely recommend direct stoves .....5stars all day long.”

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Posted 1 year ago

Hi Shane, Thanks for your review. It's good to hear that the service received from Direct Stoves was first class. We trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“excellent service very helpful and fast delivery would highly recommend”

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Posted 1 year ago

Hi Colin, Thanks for your review. It's good to hear that the service received from Direct Stoves was excellent. It'd be great to hear from you again once the stove is in use, with a picture showing off your purchase, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We recently bought a Saltfire peanut 5 from Direct Stoves. It arrived on time (unusual in Cornwall) but was unfortunately slightly damaged. Absolutely no problem arranging a replacement and return, and very pleased with the stove itself. Excellent service.”

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Posted 1 year ago

Hi Peter, Thanks for your review. We are glad that we were able to provide an excellent service, despite the initial issues faced by the damaged product. It'd be great to hear from you again when the stove is in use with a picture, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Direct stoves did exactly what they say. Delivered on date requested great communication throughout. Matched the price match as I found the same fire slightly cheaper. I would definitely recommend Direct Stoves.”

Direct Stoves 5 star review on 28th July 2023

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Posted 1 year ago

Hi Sharon, Thanks for your review. It's good to hear that the service received from Direct Stoves was fantastic and that you would recommend us in future. Please let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We have not actually used the log burner yet but received an excellent service from Direct Stoves. The stove was delivered on time, with no delay, and appears to be fine.”

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Posted 1 year ago

Hi Anne, Thanks for your review. It's good to hear that the service received from Direct Stoves was excellent. It'd be great to hear from you again once the stove is in use, and we trust that you'll let us know if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“From start to finish the purchase of the fire was made easy. Delivery team were spot on.”

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Posted 1 year ago

Hi Mark, Thanks very much for feeding back regarding your stove order. It's good to hear that the ordering process and delivery were all very straightforward. If you happen to need anything else for your order, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“great selction .have just installed my new derwent.it looks great.delivery was on time . looking forward to testing it out.”

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Posted 1 year ago

“First class service from start to finish,ordering was easy online,but i got the flue length wrong and made a phone call,very good customer service,all delivered on time”

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Posted 1 year ago

Hi Michael, Thanks for your review. It's great to hear that you found online ordering easy, and that the service received was first class. As you mention, our team at Direct Stoves always does their best to help with any concerns or queries. If there's anything else we can do for you, please don't hesitate to give us a call, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service, product and delivery provided by Direct stove”

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Posted 1 year ago

“I ordered a Go Eco Bakechef. The first arrived badly damaged having apparently been dropped heavily in transit. It stayed on the lorry and went back. The second stove arrived four days later. It too had been damaged in transit albeit to a lesser extent than the first. I currently await replacement parts to fit myself. The root cause appeared to be the method used to mount the product on a weak pallet type in both instances. The price was competitive and the follow up almost but not quite there. I usually make a point of recognising good service but here I need to call it as experienced.”

Helpful Report

Posted 1 year ago

Hi Gary, Thanks for your review. We were sorry to hear of the issues experienced with the stoves following delivery through our shipping partners. As you quite rightly mention, our customer service team has been coordinating with the supplier as well as the courier, both to provide feedback and to source replacement fire bricks to resolve the most recent issue. Customer service will be in contact ASAP to make further arrangements. Regardless, we appreciate your having contacted us to make us aware of the problems experienced. Please do let us know if we can advise further in the meantime, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service excellent delivery excellent product”

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Posted 1 year ago

“Recently purchased a wood burning stove.. Found it very easy to order online and was very happy with the price”

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Posted 1 year ago

“Items arrived very quickly agter order and were packaged very well considering size and weight ordered. Courier service was very good and delivery of pallets were moved into garage without any fuss. Website easy to use and decent choice of payment options.”

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Posted 1 year ago

“Easy to order from experienced and expert staff. Quick no hassle delivery.”

Direct Stoves 5 star review on 24th July 2023

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Posted 1 year ago

Hi John, Thanks for taking the time to leave a review. It's always great seeing a stove lit up and in use. We really appreciate your comments regarding our sales team and our delivery service; we'll be sure to congratulate everyone on the excellent job that they're doing. Please feel free to contact us again if we can help further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Simple to make the purchase and delivery was prompt. Delivery driver was very helpful and friendly. The stove itself appears to be well made and we look forward to installing it asap.”

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Posted 1 year ago

“Knowledgeable staff on phone delivered day early but driver contacted me .no problem very good 😇”

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Posted 1 year ago

“great piece of kit well made and delivered as promised”

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Posted 1 year ago

“Great customer service on the phone. Really fast delivery, no charge for, which was a bonus. Good price, in fact, a very good price. Delivered very professionally with good communication from the driver. All round a really good experience. Thank you very much 👍😀”

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Posted 1 year ago

“Excellent service ordered stove and it was here in no time in N Ireland delivery guy was excellent offered to take the pallet etc could not recommend this company enough .”

Direct Stoves 5 star review on 20th July 2023

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Posted 1 year ago

Hi Mervyn, Thanks very much for your review. It's great to see the stove installed and looking so good. Your recommendation means a lot to us; we at Direct Stoves always strive for excellent service and it's gratifying to hear that this was your experience in ordering with us. Please don't hesitate to get in touch if we can advise further Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very easy to deal with and they did an excellent job. Good communications.”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,587 reviews