Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Very good customer service especially from Judith when delivery went awaol Nigel”

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Posted 1 year ago

Hi Nigel, Thanks for taking the time to leave a review. We're always sorry to hear about problems with delivery, but it's great to hear that our team was able to resolve these for you quickly. We'll be sure to congratulate Judith and the rest of the team on a job well done. If we can offer any other advice or assistance, please don't hesitate to get in touch again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The stove was dispatched around 1 hour from ordering and it was delivered on the day requested. I ordered a Portway ARUNDEL model. The stove is great quality for the money so overall I’m very pleased. Would highly recommend. ( still waiting for the stove to be fitted so unable to comment on the use ability) .”

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Posted 1 year ago

Hi, Thanks very much for your review. It's great to hear that you'd recommend the Portway Arundel stove; as you mention, the Arundel is very competitively priced considering its build quality, and it's become one of our bestselling solid fuel models. Thanks again for your order. We'd love to hear from you again once the stove is up and running, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great price, fast delivery”

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Posted 1 year ago

“Nice wood burner. The delivery man left it outside on a pallet on the drive - wasn't allowed to help me get it in the house. It weighs a ton! Managed to struggle it into the porch with a sack barrow then left it to the fitter and his Mate to get it in the correct room in the house. Now fitted, it looks brilliant.”

Direct Stoves 5 star review on 28th June 2023

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Posted 1 year ago

Hi Peter, Thank you for taking the time to review your order. It's great to hear that you've been impressed with the wood burner in question. In terms of delivery, and as specified on our website, the drivers arranged through our free one-man delivery service are not insured to unpack or carry items into the house. This is due to the weight and size of many of our stoves. We currently offer two-man delivery as an option for many of our stoves, which would enable delivery into a room of the customer's choosing. Where this may be of interest and if there are any queries or concerns in terms of shipping, we generally recommend that customers contact us for more information. In any case, we appreciate your feedback and if we can assist with any future orders then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Small disposable item for specific Bbq purchased , delivered as promised .”

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Posted 1 year ago

“I am pleased with my fires However I'm not happy with the Response from the shop or the Installation part I have complained about the quality of work on my fireplaces very little Response from anyone to Resolve this Thought I would get better from you I've had fires from you before and it was great I feel I'm being ignored 🙁”

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Posted 1 year ago

Hi Angela, Thank you for your review. We were sorry to hear that you were not entirely happy with the installation, though it's good to hear that you were pleased with the stoves in question. Our colleagues in the servicing and installation company have been able to advise upon the complaint that was made, and we can see that an email was sent on the 20/6/23 which addressed your concerns in greater depth. To reiterate in brief, the work carried out would have been to ensure a safe and effective installation, with the size of the opening made for your stove having been as large as possible for the structural integrity of your chimney. Hearths and chamber lining boards supplied by ourselves were cut down on site, as is standard practice, again to ensure suitability for your installation. This was at the discretion of an experienced solid fuel fitter. We understand that there were a couple of problems with some of the materials received, though we would stress that a) you had agreed to retain one piece as received as you did not wish to wait for an alternative, and b) one of the fireplaces was ex-display and sold as seen. Goodwill gestures were made, including but not limited to the arranging of a technician at no cost to yourself, and following his site visit on the 17th June you had registered satisfaction with the work carried out. With the above in mind, we hope you will agree that effort has been made to address your concerns. This all having been said, we do appreciate your feedback as part of our drive to offer the best possible service. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great piece of kit no problems with delivery aswell bang on barbecue heaven.”

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Posted 1 year ago

“Beautiful, stylish, easy to light, limited smoke, well made, great price and comes with wheels for easy movement,what's not to love. Thank you. Very simple transaction. Maybe remove fire bricks from inside during transit to make moving off pallet easier. Really pleased Cheers Richard”

Direct Stoves 5 star review on 15th June 2023

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Posted 1 year ago

Hi Richard, Thanks for your review and for taking the time to upload a photo of your new L'Bode Outdoor Fireplace. As you mention, the L'Bode is a stylish and well made outdoor heating solution, and we're also glad to hear that you've found this to be easy to use. If you happen to need anything else for your order then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fantastic service from placing the order to delivery of the goods. Kept informed every inch of the way. Felt very reassured about the delivery even though we were on holiday at the time. Would give this company 6 stars if we could!!”

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Posted 1 year ago

Hi Sally, Thanks for your message. It's great to hear that the service received was fantastic. That is of course what we strive for at Direct Stoves and we appreciate your feedback regarding the delivery as well. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good company with good communication. It took a while to source the item, but I was kept updated, thanks”

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Posted 1 year ago

Hi Aaron, Thanks for your review. We appreciate that there was a longer than average lead time for this delivery, given that it was a special order item, but It's great to hear that communication regarding your order was good and that you were kept updated. This is of course what we at Direct Stoves are always striving towards. If you happen to need anything else for your order then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Speedy delivery at a very competitive price of a fabulous Morso pizza oven”

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Posted 1 year ago

“The product was as described and of a v good standard. Delivery was made to schedule and the product was well packaged and delivered without damage. The delivery window was the whole day so we had to ensure there was someone home, being picky this was the only room for improvement possible maybe an AM or PM slot at least would help. Overall very happy with service.”

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Posted 1 year ago

Hi Paul, Thank you for your feedback. We're pleased to hear that you've been impressed with both the stove received and the delivery thereof. Regarding delivery windows, this is something that many local delivery depots will offer at present (insofar as a text message service on the day to let you know an approximate time of delivery). Unfortunately, this is at the discretion of our shipping partners and is not something which we can guarantee ourselves. This said, a number of our partners continue to update their customer notification systems with this in mind and we will certainly take your comments on board so that we can offer the best possible service. If we can offer any other assistance regarding current or future orders then please feel free to contact us again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Awesome 👍”

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Posted 1 year ago

“Great company very good prices excellent delivery service very pleased with product”

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Posted 1 year ago

Hi Les, Thank you very much for your review. It's great to hear that you're so pleased with the product and service provided. As you mention, we aim to offer competitive prices with quick and quality delivery, so it's gratifying that this was your experience as well. If you happen to need anything else for your order then please feel free to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Palletise who delivered would NOT place the palleted stove within my conservatory because of stoned pathway BUT was so easy to move with old fashioned sac truck so disappointed re the delivery”

Helpful Report

Posted 1 year ago

Hi Pauline, Thank you for your review. As part of the one-man delivery service that we offer, the driver should transport the pallet as close to the property as is safe and possible, providing level ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items. We do also provide a two-man delivery option for many items, which if selected during checkout would have meant greater flexibility on the courier's part regarding delivery into the property. This said, we're sorry to hear that you were disappointed insofar as your experience with our delivery partners. For reference regarding any future orders, our dispatch team is always happy to advise if you have specific requirements for delivery. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service from Direct Stoves, they price-matched so I saved money. I requested a two-man delivery which cost a little extra which I didn't mind paying for as the item was 320 KG, they organised a 4 man delivery plus my husband and we managed to get the item into the kitchen. They have been very informative throughout, I tracked my item online and the customer services team I spoke with on the phone were excellent. Thank you direct stoves.”

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Posted 1 year ago

Hi Shontell, Thanks for your review. It's great to hear that our team was so helpful in getting the order placed and delivered. Our aim is to be as informative as possible at every stage of the process, so we're glad that this was your experience as well. If we can offer any further assistance regarding current or future orders then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very professional and prompt Many thanks.”

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Posted 1 year ago

Hi Andrew, Thanks for your review and thanks again for your order. It's great to hear that you were so impressed with our service. Please do let us know if we can do anything else to assist, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“No problems at all delivered on time well packaged helpful delivery driver. Well satisfied.”

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Posted 1 year ago

“Absolutely delighted with the service Damian was very helpful when I phoned. We placed the order on Ah Thursday and it arrived the following Tuesday all the way to the north east of Scotland. Would definitely recommend.”

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Posted 1 year ago

Hi, Thanks very much for your review. It's great to hear that the service received was so good, and we'll be sure to congratulate Damian and the rest of the sales team on their excellent work. As you mention, we work hard to offer quick, convenient delivery throughout the mainland UK via our shipping partners. Your recommendation is hugely gratifying, and we trust that you'll let us know if we can help with any future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“ordered one afternoon and delivered the next many thanks”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,554 reviews