Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,586 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from survey to choosing the right stove for us. The fitters were great on the day too, coming back the next day to ensure everything was done correctly without compromising the final outcome”

Helpful Report

Posted 6 months ago

“Had an ex display log burner delivered Unfortunately the flue was missing,after daily phone calls with no return calls back as promised , It became quite frustrating Eventually we did get the flue but it was not an easy experience Wouldn't use this company again.”

Helpful Report

Posted 6 months ago

Hi Alison, Thank you for your order and for your feedback. We are sorry for any inconvenience regarding the missing flue pipe. While our Dispatch team had worked to investigate this matter and arrange a replacement from the supplier ASAP, this process can sometimes take slightly longer in busier periods and we can only apologise for the delayed response. We do hope that you change your mind and if there is anything else with which we can assist in future, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Easy to use website and a really helpful person to speak to when we called to make sure we’d ordered the right things. Everything arrived on time and well packaged so nothing was damaged. Excellent.”

Helpful Report

Posted 6 months ago

Hi Karen, Thanks for your review. It's great to hear that you found our website to be easy to use, and that our sales team was so helpful. We'll be sure to congratulate them alongside our delivery partner for a job well done. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Brilliant company to deal with, great customer service. Absolutely delighted with our electric stove and flue kit. I’d have no hesitation in recommending them to others or indeed using them again myself.”

Helpful Report

Posted 6 months ago

“Excellent service at a great price. Couldn't me more pleased.”

Helpful Report

Posted 6 months ago

“Superb company. Will use again. Bought a heavy item from them with delivery to the Highlands. Usually companies take one look at our postcode and whack on an £80 “surcharge” you know, for all the tolls and troll bridge fines they must pay going north of Glasgow. Anyway, these guys didn’t and just delivered it here quickly and without trying to make money out of my address. Haven’t opened or installed yet but very happy with the service.”

Helpful Report

Posted 6 months ago

“Easy to order and delivered on time Excellent value”

Helpful Report

Posted 6 months ago

“Have given 5 stars for this stove only on how it looks , well packaged , arrived on time , and the delivery driver was a great help . Have yet to get it installed.”

Helpful Report

Posted 6 months ago

Hi, Thank you very much for your kind review. It's fantastic to hear that you were so impressed with the delivery. We'll make sure to pass your compliments on to our delivery partner. We'd love to see some photos of the stove once it's installed. Regardless, let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Very satisfied with the purchase”

Direct Stoves 5 star review on 23rd July 2024

Helpful Report

Posted 6 months ago

Hi Vasile, Thanks again for your order and for your review. We really appreciate your having taken the time to upload a photo of the Axon Sorrento masonry barbecue. It's great to hear that you're satisfied with the purchase. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“I have a large inglenook fireplace that would be ideal for a gas stove, so I approached Direct Stoves a couple of months ago. The staff I spoke to were helpful and there was a good range of stoves on offer at reasonable prices. I would say that the whole process requires significant effort from the customer, as you will be directed to a sister company about the installation. This then involves a survey, arranging a local chimney sweep, a cowl to be installed by a third company recommended by them and finally the stove delivery/installation. All of this requires to be organised by the customer and possibly all of this could be better co-ordinated by the company. However, having followed through the procedure I have to say I am delighted with the end product. The stove looks great and should be much warmer for winter, plus the installer was very skilled and tidy. There was also an issue with a card payment for the stove itself being declined causing a security alert with my bank, and then repeat the payment process. Further the installation date (sister company) was delayed a couple of times due to uncontrollable circumstances. Overall it was worth sticking with the process for the end result, thanks!”

Direct Stoves 4 star review on 19th July 2024

Helpful Report

Posted 7 months ago

Hi Joe, Thanks very much for your order and for taking the time to upload a photo. It's wonderful to see the Hereford 7 gas stove looking so fantastic as part of your inglenook fireplace. We're sorry for any confusion relating to the delivery and installation process. We do work closely alongside our colleagues at Direct Heating Services, who assist in booking fits and coordinate with local installers. This being said, we appreciate your feedback so that we can continue to try and offer the best possible level of service. Please do let us know if you need any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Really good communication. Slight issue with rder notification after payment but this was followed up with the 2 suppliers and was phoned to update me as promised. Delivered on time”

Helpful Report

Posted 7 months ago

Hi, Thanks for your review. We were sorry for any confusion relating to acknowledgement of this order, but we're pleased to hear that you found our team to be communicative and that you were happy with the delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Brilliant service”

Helpful Report

Posted 7 months ago

“Great fast service delivered to front door no issues !”

Direct Stoves 5 star review on 12th July 2024

Helpful Report

Posted 7 months ago

Hi Craig, Thanks for your review. We really appreciate your taking the time to upload a photo of your Portway Arundel stove. It's great to hear that you were impressed with the service received from Direct Stoves including delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Bought a complete Stove package from Direct Stoves, who price matched everything. Dealt with Damian in Sales who was very knowledgeable about the products, and what we would need. I did buy a fireplace chamber, which was cracked when arrived, however Victoria in Customer Services was amazing, she negoiated a discount (or replacement) with the supplier. She kept me informed all the way. I would highly recommend contacting Direct Stoves if your thinking of buying.”

Helpful Report

Posted 7 months ago

“Ordered online, came on time, not fitted yet but looks good 👌”

Helpful Report

Posted 7 months ago

“Bought online, easy transaction and fast delivery. Good quality wood burning stove, best price.”

Helpful Report

Posted 7 months ago

“Great customer service. Team are friendly and helpful. Stove dispatched and delivered exaclty when they said it would be. It was really well packaged too. Thank you.”

Helpful Report

Posted 7 months ago

“Very Helpfull and friendly people. Great communication too.”

Helpful Report

Posted 7 months ago

“Very good customer service and Despatch team. Due to a damaged item the staff couldn’t go more for us. Replaced and kept informed thank you”

Helpful Report

Posted 7 months ago

“Staff were very helpful when I called to place an order. They were able to deal with my enquiry efficiently and it all went smoothly. The wood burner was very competitively priced and was delivered promptly without any issues. Would definitely recommend Direct Stoves!!!”

Helpful Report

Posted 7 months ago

Direct Stoves is rated 4.5 based on 1,586 reviews