Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with the purchase”

Direct Stoves 5 star review on 23rd July 2024

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Posted 5 months ago

Hi Vasile, Thanks again for your order and for your review. We really appreciate your having taken the time to upload a photo of the Axon Sorrento masonry barbecue. It's great to hear that you're satisfied with the purchase. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“I have a large inglenook fireplace that would be ideal for a gas stove, so I approached Direct Stoves a couple of months ago. The staff I spoke to were helpful and there was a good range of stoves on offer at reasonable prices. I would say that the whole process requires significant effort from the customer, as you will be directed to a sister company about the installation. This then involves a survey, arranging a local chimney sweep, a cowl to be installed by a third company recommended by them and finally the stove delivery/installation. All of this requires to be organised by the customer and possibly all of this could be better co-ordinated by the company. However, having followed through the procedure I have to say I am delighted with the end product. The stove looks great and should be much warmer for winter, plus the installer was very skilled and tidy. There was also an issue with a card payment for the stove itself being declined causing a security alert with my bank, and then repeat the payment process. Further the installation date (sister company) was delayed a couple of times due to uncontrollable circumstances. Overall it was worth sticking with the process for the end result, thanks!”

Direct Stoves 4 star review on 19th July 2024

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Posted 5 months ago

Hi Joe, Thanks very much for your order and for taking the time to upload a photo. It's wonderful to see the Hereford 7 gas stove looking so fantastic as part of your inglenook fireplace. We're sorry for any confusion relating to the delivery and installation process. We do work closely alongside our colleagues at Direct Heating Services, who assist in booking fits and coordinate with local installers. This being said, we appreciate your feedback so that we can continue to try and offer the best possible level of service. Please do let us know if you need any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Really good communication. Slight issue with rder notification after payment but this was followed up with the 2 suppliers and was phoned to update me as promised. Delivered on time”

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Posted 5 months ago

Hi, Thanks for your review. We were sorry for any confusion relating to acknowledgement of this order, but we're pleased to hear that you found our team to be communicative and that you were happy with the delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Brilliant service”

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Posted 5 months ago

“Great fast service delivered to front door no issues !”

Direct Stoves 5 star review on 12th July 2024

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Posted 5 months ago

Hi Craig, Thanks for your review. We really appreciate your taking the time to upload a photo of your Portway Arundel stove. It's great to hear that you were impressed with the service received from Direct Stoves including delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Bought a complete Stove package from Direct Stoves, who price matched everything. Dealt with Damian in Sales who was very knowledgeable about the products, and what we would need. I did buy a fireplace chamber, which was cracked when arrived, however Victoria in Customer Services was amazing, she negoiated a discount (or replacement) with the supplier. She kept me informed all the way. I would highly recommend contacting Direct Stoves if your thinking of buying.”

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Posted 5 months ago

“Ordered online, came on time, not fitted yet but looks good 👌”

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Posted 5 months ago

“Bought online, easy transaction and fast delivery. Good quality wood burning stove, best price.”

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Posted 6 months ago

“Great customer service. Team are friendly and helpful. Stove dispatched and delivered exaclty when they said it would be. It was really well packaged too. Thank you.”

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Posted 6 months ago

“Very Helpfull and friendly people. Great communication too.”

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Posted 6 months ago

“Very good customer service and Despatch team. Due to a damaged item the staff couldn’t go more for us. Replaced and kept informed thank you”

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Posted 6 months ago

“Staff were very helpful when I called to place an order. They were able to deal with my enquiry efficiently and it all went smoothly. The wood burner was very competitively priced and was delivered promptly without any issues. Would definitely recommend Direct Stoves!!!”

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Posted 6 months ago

“Did what you said you would do, no fuss and great delivery driver even when he did come down are lane in an articulated lorry. Would recommend”

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Posted 6 months ago

“Having brought several items from Direct stoves without any issue and a fast delivery I was amazed that when I tried to buy a woodburner from their website there was some technical issue in that there was no way to put it into the basket. So I phoned them and got through to some girl in the messaging centre to explain the problem but basically she did not give a shiete, I said that I can purchase elsewhere but prefered to use direct stoves due to good service and she just said there is no one around and nothing she can do, no interest in sales and I suspect she was working from home in her pyjamas.”

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Posted 6 months ago

Hi Roy, Thank you for your review and for your continued interest in our range. This being said, we're sorry to hear of the issue experienced in ordering online. We do use a third-party messaging service for instances in which all available sales representatives might be engaged with customers. Any agents would not be sales representatives themselves, and their aim would be to gather any relevant information relating to your query so that our sales team can be notified and get back to customers ASAP. If you are still in need of assistance in placing an order then we would encourage you to contact 0161 376 4191 or sales@directstoves.com at your earliest convenience. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Brilliant service Many thanks”

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Posted 6 months ago

“ordered our stove and surround etc so far service as been amazing. Not received all goods yet, but they are keeping us informed of when the deliveries will be.”

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Posted 6 months ago

“Very pleased with service and the products thanks for everything Tony”

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Posted 6 months ago

“Super prompt”

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Posted 6 months ago

“My second order with Direct Stoves, excellent choice of stoves and very competitive prices. Easy to order and quick delivery. Would recommend”

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Posted 6 months ago

“I purchased a Morsø cast iron wood fired oven which was delivered on time and I have now put it all together and it looks magnificent and exactly like the pictures. Have not used it yet as weather not exactly ideal, but I’m sure it will be fine.”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,577 reviews