Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Excellent service from start to finish. Highly recommend Direct Stoves”

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Posted 5 months ago

“Excellent staff ; not their fault that the manufacturer let them down on delivery schedule . DS kept us informed and worked with us to complete our programme on schedule. Good company with good attitude.”

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Posted 5 months ago

Hi Ian, Thanks again for your order, and for your kind review. We were sorry to hear of the difficulty experienced with the delivery but we're glad that our colleagues in the Dispatch team at Direct Stoves were so helpful in resolving this. If there is anything else that we can do to assist, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Called them to ask a question about the sale of a stove, and the person on the line said they didn't have any information about the campaign and the owner just chooses when they stop the sale. Really unhelpful.”

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Posted 6 months ago

Hi, Thanks again for your order. We're sorry to have not been of more assistance regarding our online offers. While we do operate seasonal sales on occasion, a number of our current online promotions are at the discretion of sales management. A number of factors including stock availability, time of year and supplier price changes can affect the duration of offers and we cannot ultimately guarantee these with 100% accuracy for individual products. This being said, if there is anything else that we can do to assist then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“You have been helpful in enabling a change to the delivered goods and everything arrived in good order and as promised. Thank you.”

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Posted 6 months ago

“Excellent service. Very good customer service. Item delivered in good time and in perfect condition.”

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Posted 6 months ago

“Love the new Portway Arundel. Excellent stove for the money and very stylish in the livingroom. Direct Stoves as a supplier are also great.”

Direct Stoves 5 star review on 10th June 2024

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Posted 6 months ago

Hi Jardyn, Thanks for your kind review. It's great to hear that you've been impressed with the service received from Direct Stoves, and we appreciate your having taken the time to upload a photo of the Portway Arundel. As you rightly state in your feedback, the Arundel is a stylish and contemporary model at a very competitive price. This has made it one of our bestselling designs. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Poor delivery service. Can't fault Direct Stoves, but it meant that we had to contact the company on several occasions to get a delivery date and time. After four attempts all of the items that were ordered were eventually delivered.”

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Posted 6 months ago

Hi David, Thanks again for your order and for your patience regarding the deliveries. We do appreciate the inconvenience and we are sorry on behalf of our delivery partner for the delays. While issues relating to deliveries are thankfully rare, they can and do happen on occasion. We can see that our Dispatch team had made sure to coordinate with both our delivery partner and the supplier to try and keep you as informed as possible and minimise the delay as much as possible. This being said, please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Very helpful operators. Delivery within 48hrs of purchase with plenty of communication. Pity the stove was reduced in price by a significant amount within 1 day of me purchasing it.”

Direct Stoves 5 star review on 5th June 2024

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Posted 6 months ago

“Not happy with the purchase I believed it was a Banff Wi-Fi enabled e- Smart fire. After numerous calls and mails I was advised to go direct to your supplier to ask this basic question. Needless to say not feeling a valued customer having paid £784. Kind regards Keith Fletcher 07850760305”

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Posted 6 months ago

Hi Keith, Thanks again for your review. We're sorry for any inconvenience regarding your query. Notes on your order indicate that our team had sent across both printable instructions and a video link which would demonstrate how to set up the e-Smart app for this appliance. The link below should also do the same: https://evonicfires.co.uk/wp-content/uploads/2024/05/New-Stoves-Manual-2024-V2.pdf . Ultimately, and as per the contact information in their instructions manual, the supplier does recommend contacting them directly for any troubleshooting regarding the app or remote. This is so that they can identify any more unusual problems and give expert advice. This said, do let us know if there is anything else with which we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“The internet site was really easy to peruse and purchase from. I was able to choose my delivery date and was kept informed when my stove was going to be delivered , times etc., The delivery driver was very helpful. and attentive. Would recommend a purchase from this company and give them the thumbs up for service !!”

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Posted 6 months ago

Hi Maureen, Thank you for your review. It's fantastic to hear that you found it so easy to order with Direct Stoves and that you were impressed with the delivery. We work closely alongside our delivery partners to offer quick and convenient shipping, and keep customers as informed as possible from dispatch. Your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Excellent stove and delivered promptly. Direct stoves have a fantastic range to meet everybodies needs, plus send full instructions on installation and use. Very happy customer. Many thanks.”

Direct Stoves 5 star review on 31st May 2024

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Posted 6 months ago

Hi James, Thanks very much for your kind review. It's great to hear that you were so impressed with our range; we at Direct Stoves aim to provide a diverse selection of quality heating appliances, and we're pleased that this has been your experience as well. It's also fantastic to hear that everything went well with the delivery, and to see the stove in use! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Brilliant to deal with from start to finish just got my aspect 14 in tonight and safe to say the house is very warm! We selected 2 man delivery and them boys was fantastic getting the heavy stove into the house and the living room, thanks again to all involved”

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Posted 6 months ago

Hi Michael, Thank you for your order and for your review. It's great to hear that you've been getting plenty of use out of your new Parkray Aspect 14 stove! As you mention, the Aspect 14 is a very substantial item with a quality cast iron body and steel door, so it is a very heavy model. That said, we're pleased that the two-man delivery service was as helpful as we've come to expect in this regard. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“The portway Arundel 5kw stove I purchased is a fabulous stove but I had to drill out the spigot that supposed to fit on top of the stove with three little screws.”

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Posted 6 months ago

“Very helpful advice as to the stove that would work for us but unfortunate that installers could not cover our area.”

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Posted 6 months ago

Hi Julia, Thanks again for your order, and for your kind review. We're sorry to have not been of more assistance in terms of fitting. Our installation team at Direct Heating Services does have coverage throughout much of England and Wales and does frequently reexamine areas without coverage for future consideration. We can only apologise on their behalf in this particular instance. This being said, we're glad to hear that you found our sales team to be so helpful, and we hope that you're enjoying your new stove. Please do let us know if we can offer any other advice or assistance in future. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Bloody beautiful stove”

Direct Stoves 5 star review on 22nd May 2024

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Posted 6 months ago

Hi Alison, Thanks for your kind review. It's great to see the Woolly Mammoth 5kW Widescreen stove lit and roaring away! This particular model is very popular for its beautiful widescreen window and its contemporary design; we're glad that you're enjoying it. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Excellent service - really informative and helpful staff made the whole process from purchase to installation go really smoothly - would highly recommend”

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Posted 6 months ago

Hi, Thank you again for your order and for your kind review. It's great to hear that you found our level of service to be excellent and that everything went well, from purchasing to the installation. We'll be sure to pass on your compliments to the team. Your recommendation would mean a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“I purchased a cranmore 5 wood burner which I am really impressed with. However the service from direct stoves were I purchased Axon Cotswolds limestone fireplace didn’t go as smooth as it could have been. It states 10-15 working days but it actually took 25 days. The company gets around this by saying don’t instruct builders etc until the products arrive ( this is very unfeasible with builder timelines etc) maybe direct stoves should stay a more realistic time frame. When the fireplace arrived it had a damaged corner but as I had already missed my slot with the fitter by two weeks I couldn’t run the risk of never getting this fireplace fitted. The finished result is really nice but it was drama that could have been avoided.”

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Posted 6 months ago

Hi, Thank you for your orders and for your review. We are sorry for any disappointment in terms of delivery. Because many of our limestone fireplaces are made to order, and while we do aim to list the most accurate lead times possible, there can be unexpected factors in manufacturing and shipping which (on occasion) mean delay. The reason that our Dispatch team would recommend against booking installers until they have received any goods is to prevent potential disappointment and the possible need for rebooking. We do appreciate that this is ultimately at the customer's own discretion but we do feel that this is a worthwhile recommendation on our part given that no delivery time can be 100% guaranteed. This said, we are again sorry for any inconvenience and would urge you to contact us should you require any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Wonderful item perfect for us, but the wording regarding extra flue etc is not clear and the staff do not enquire about your set up to advise, which is a shame as it would have saved me having to re-order and pay extra delivery. Other than that I would have given a 5 star as the product is lovely.”

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Posted 7 months ago

Hi Shirley, Thank you for your order and for your review. It's great to hear that you've been enjoying the stove in question and we're sorry for any confusion regarding product specifications. As you will be aware, the website gives an option for "No Flue Kit Required - Self Supplied/Bespoke System" in addition to allowing the purchase of a standardised balanced flue kit. This is because many gas fitters prefer to either arrange the flue kit themselves or give customers a list of parts to build a quotation for a bespoke system through ourselves. In the event that you had queried your selection of this 'No Flue Kit Required' option, our sales team would have been happy to advise further and look into provision of any additional items. Needless to say, if you do happen to need any further help or advice then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Fabulous product. Looks wonderful and is of good quality manufacturing. Customer service superb”

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Posted 7 months ago

Hi, Thanks very much for your order and for your review. Its great to hear that you've been so impressed with our products and customer service. We aim to offer attractive and high quality goods and we're glad that this has been your experience in ordering with Direct Stoves. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 7 months ago

“Excellent service both at the showroom and later when I contacted Celsi about the delivery”

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Posted 7 months ago

Direct Stoves is rated 4.5 based on 1,554 reviews