Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Fantastic woodburner. Delivered within 3 working days. As a wood burner installer I’ve come across alot of different models of stoves and I would definitely recommend anything from direct stoves. Top quality products without the ridiculous price tags. Will keep using them and highly recommend”

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Posted 2 years ago

“Fast and hassle-free delivery and well packaged stove.”

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Posted 2 years ago

“Some form of communication between buying and delivery would have been nice - you took my money and several months later someone chapped my door with a delivery 😘”

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Posted 2 years ago

“Great company, very good website and excellent customer services”

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Posted 2 years ago

“Brilliant service, I called them up for advise and Lucy was brilliant, Very happy with my purchase with direct stoves would definitely recommend and would definitely use again,,”

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Posted 2 years ago

“Really competitive prices for top quality products. Online purchasing made easy with excellent descriptions of the products which give all the technical details needed to make a suitable choice. Delivery was fast and efficient.”

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Posted 2 years ago

“Very pleased with my esse stove delivery very quick and trouble free”

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Posted 2 years ago

“Very good company to deal with. The staff react promptly with very good advise. I found the company was a good one stop shop for the customer.”

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Posted 2 years ago

“Gr8 cheers”

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Posted 2 years ago

“As someone who is not a tradesman I found Direct Stoves ideal, great webpage, informative and a good range. Payment options are available and also delivery times to suit. Arrived in good packaging and easy to read instructuions. My man had in fitted within a couple of hours and look the part. Very happy to recommend.”

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Posted 2 years ago

“Customer Service is second to none and truthfully everyone went out of their way to help me with my order. When the pallet arrived the delivery driver was also very helpful too.”

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Posted 2 years ago

“Excellent communication and service throughout.”

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Posted 2 years ago

“Very good to deal with and customer service was very helpful.”

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Posted 2 years ago

“Excellent. Day 1 Ordered the stove, paid for the stove, chose the delivery date, job done. Day 2 realised I’d messed up on the date and sent an email to change it, got a fast reply date changed. Stove delivered, spot on, no problems, no worries. Highly recommended”

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Posted 2 years ago

“Great to deal with it from the first point of contact, talking through all the options available to ensure we get the correct stove for us, right through to delivery of the product.”

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Posted 2 years ago

“So pleased with the purchase of my Iron heart cooker. Direct Stoves were wonderful in every way. The carriers also Christine Craig.”

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Posted 2 years ago

“The 'Hunter Hawk 4 Mark 2' fire was delivered within the estimated time and is now working satisfactorily. The fire is of good quality and the log effect is very realistic. However there was a small problem with the remote control and when the gas fitter then myself contacted the seller we rere given a very convoluted runaround and we were both told by a Mr. Daly, who describes himself as the operations manager, that the telephone in 2022 was not a good enough medium to get help but it had to be done by email and this was not helpful. The gas fitter solved the problem without any help from the manufacturer or Direct Stoves. I can recommend the stove as it is very well constructed, was delivered on time and the driver was very helpful but NOT the customer service received from Direct Stoves or the manufacturer. The handle was slightly damaged but I have returned it to the manufacturer and am awaiting a replacement which I expect to receive within a day or two.”

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Posted 2 years ago

“We like the look of our stove not put in room yet we are decorating”

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Posted 2 years ago

“Great service. Delivered on time. Log burner was better than I imagined. Beautiful lines with a great big screen.”

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Posted 2 years ago

“Great price great stove 👍👌”

Direct Stoves 5 star review on 16th April 2022

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews