Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Helpful staff, quick delivery, product as described. Would recommend Direct Stoves.”

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Posted 2 years ago

“Great service, excellent to do business with. Second stove purchased from direct stoves and would not shop elsewhere.”

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Posted 2 years ago

“Delivery communication was not great. Stove arrived a day later than agreed and I had to phone to find out when the delivery was rescheduled for. Other than that great price and great stove.”

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Posted 2 years ago

“Very good strong sturdy stove it's being fitted this week can't wait as days and nights getting colder”

Direct Stoves 5 star review on 20th September 2022

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Posted 2 years ago

“waiting on works to begin but good info honest in what can be done and happy to help with your needs and style”

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Posted 2 years ago

“Very happy with stove good service will use them again”

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Posted 2 years ago

“Very helpful and efficient customer service staff. Prompt delivery in good condition”

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Posted 2 years ago

“Professional company! We had a small issue on the delivery date side with our recent purchase but this was dealt with quickly and efficiently and we now have our new stove awaiting fitting. Very Happy 😊”

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Posted 2 years ago

“Fantastic service and superb quality stove. I would highly recommend.”

Direct Stoves 5 star review on 16th September 2022

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Delivery didn’t come. Took me 4 days and various phone calls for them to finally admit they’d oversold the product and were out of stock. Why someone couldn’t have done this on the delivery day I don’t know. Appalling customer service”

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Posted 2 years ago

“Quick delivery excellent product”

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Posted 2 years ago

“Fire excellent value for money, delivery prompt and on time. Only problem the Woodford Stoves user guide totally useless and irrelevant to the model we have purchased.”

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Posted 2 years ago

“Excellent services they met every time and date and the 2 installers carried out a professional fitting. Very pleased.”

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Posted 2 years ago

“If there are no issues then I’m sure Direct Stoves are fine . However they sent me the incorrect product due to a mislabelling, mistakes happen. However instead of dealing with it Direct Stoves just tried to pass the blame onto the manufacturer’s, they were also very rude on the phone and didn’t respond to emails . One member of the customer service team was helpful and sorted the issue out, thanks Jonathan the rest of your department should follow your example. They also tried to pick up the incorrect product from my home without telling me , therefore the courier had a wasted journey . Really shocking customer service . The product itself (Burley) is first class and excellent quality.”

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Posted 2 years ago

“Stove didn’t didn’t show on day . I contacted you at 3pm. When driver arrived brilliant. I don’t feel I should have paid extra for multi fuel kit £90 . Plus still waiting for items . Thanks”

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Posted 2 years ago

“Purchased a stove and when it was installed, the engineer discovered there were parts missing. After several calls to customer service and being cut off, I finally managed to speak to someone who said he was taking messages. He said someone would call me back. That was 5 days ago. Now I’m left with an installed stove that I can’t use, and the evenings are already starting to chilly. I’m not impressed”

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Posted 2 years ago

“Great quality products. Quick delivery will use company again.”

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Posted 2 years ago

“Not at all impressed with the service, log burner arrived with smashed glass! Came a day early, having already organised a day off (temp - no work = no pay). Glass was smashed, got in touch and told it is very common for this to happen - why not put extra glass in ? New item arrived, again, not advised when it was going to come so we could take time off, arrived home in the pouring rain, box sitting on doorstep soaked! Now, we are expected to fit it, which isn't really our job, told it's very easy to do. Great - can you come and do it for us then, we paid for a complete item, received one that is damaged! Like buying a pair of shoes, finding the heel has snapped and being told to go to Timpsons and get it re-heeled and send them the bill. Communication has been horrendous/very rude, would not recommend at all.”

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Posted 2 years ago

“Arrived as expected and happy with purchase and service,thanks”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,577 reviews