Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

173

Anonymous

Anonymous // 01/01/2019

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“Just finished the install of my new 5kw multi fuel stove. Great kit amazing service and a brilliant price. Delivered on time well packaged. Highly reccomemd.”

Direct Stoves 5 star review on 7th October 2022

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Posted 2 years ago

“Very good website and showed stock levels on website which was good,did not get contacted about delivery after over a week so called them and they were helpful and organised my delivery straight away and stove came on time with a professional couriers and well packed,really pleased with the overall service and the stove is fantastic Thanks”

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Posted 2 years ago

“Fast delivery, helpful customer service, would thoroughly recommend”

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Posted 2 years ago

“Great communication, delivery on time . What else can you ask for nowadays Great all round experience”

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Posted 2 years ago

“Excellent 1st class”

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Posted 2 years ago

“From getting the wrong delivery. Then having to wait for a part, that wasn't in stock as esso are not making them. No customer service,had to keep phoning to chase up the part. In the end had to put a bend in instead. Very disappointed would have ordered a different boiler if known.”

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Posted 2 years ago

“Great company, excellent service, recommend.”

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Posted 2 years ago

“Order received in time but was left on the drive. Box had large hole on top and looked as if it had been dropped in transit. When we unpacked the stove we discovered the glass has been shattered. Poor customer service on phone. Was informed a replacement wasn’t worth it as the glass could break again. Accepted we should replace the glass and claim under guarantee if we found the stove was faulty. Still waiting on replacement glass despite requesting this urgently on Friday 30 September!”

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Posted 2 years ago

“Goods received in good time, one package received damaged after several calls and emails no reply and a week gone by!! Poor customer service”

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Posted 2 years ago

“Excellent service, especially the communication. Very happy with my purchase and customer service.”

Direct Stoves 5 star review on 4th October 2022

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Posted 2 years ago

“Direct stoves were very helpful, delivery service was not ! Stove was left at driveway gates on a pallet, driver said he had too many more deliveries to make to help me into the house with it. Perhaps Direct stoves should think of using an alternative delivery service ?”

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Posted 2 years ago

“Efficient customer service.”

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Posted 2 years ago

“Delivery as agreed but extremely difficult for someone to ring us back regarding an issue we had with missing items. Rang 3 x times and sent 2 x emails. Finally got a call back after 3 days after my husband got irate on the phone. Total lack of customer service. All he wanted was some one to call him back but kept getting robbed off every time he rang being told 'some one will contact you by end of today or tomorrow morning which never happened. Issue was sorted quickly when they finally did take the time to call back. Would have given 5 stars had customer service been acceptable.”

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Posted 2 years ago

“Delivery was okay but I have been trying to speak to someone about an installation query and still waiting for someone to return my several calls”

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Posted 2 years ago

“Very efficient service. We had to change fires due to availability issues and Direct Stoves were very obliging.”

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Posted 2 years ago

“never again bad communication and service and I'm still waiting for my money”

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Posted 2 years ago

“I ordered a duel fuel stove and a flue liner. Stove turned up on time but flue liner should’ve come on the same day but different delivery driver (never turned up). After numerous calls about flue liner it eventually had to be ordered again as couldn’t trace 1st one. Flue liner eventually arrived on the 27/09/2022 instead of 16/09/2022. The delivery driver who delivered stove was absolutely excellent!!!!”

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Posted 2 years ago

“Excellent, straightforward process from online ordering to delivery. Thank you.”

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Posted 2 years ago

“The website is very good with all the information you need and a great layout. Order delivered with no problems. Highly recommended.”

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Posted 2 years ago

“10/10 stove perfect,delivery very good.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,577 reviews