Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

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“After reading some unhappy reviews I went ahead and ordered a stove and low and behold I received very good service when placing order, I was informed that the stove would arrive that same week on the Friday and wait for it (It arrived on time and in good condition, the delivery guy very helpful so thank you Direct Stoves”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Direct Stoves were efficient, on time and easy to deal with. I did my order over the phone and received my order the following week.”

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Posted 2 years ago

“Stove never arrived on date promised lost in transit. I hope I get one soon as paid money up front no compensation offered .dissopointed John marfell”

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Posted 2 years ago

Hi John, Having looked at your order, we can see that our team have been in touch and have advised that you should be taking delivery late October. We apologise for the delay and appreciate your patience in the meantime. Kind regards, The Direct Stoves Team

Posted 2 years ago

“Very prompt service and delivery. The stove was very securely packed. I’ve not tested it yet as I’m waiting for it to be fitted, but I’m very pleased with how it looks.”

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Posted 2 years ago

“Products are very good . But had issues with delivery. Came on twice different trucks but should of arrived on the same day. Second truck did not arrive until 4days later . 😞”

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Posted 2 years ago

“Hi, stove still not received, my girlfriend booked a day off work to accept delivery to only be told at 4.30pm it wasn't coming. I would like reimbursement for the lost holiday day.”

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Posted 2 years ago

“Good quick service easybto navigate website stove came on delivery date they specified ans was well packed.. Wecare yet to unpack and instal but happy with our purchase so far.Would definately use again”

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Posted 2 years ago

“Good communication prior to delivery as item not in stock, arrived back in stock sooner than expected,well packaged on arrival and taken to place of choice. Very helpful delivery man”

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Posted 2 years ago

“Good price and well made stoves, unfortunately the costumer service team seems overwhelmed by the number of orders. I was pushed along between the sales and dispatch team without anyone really knowing what to do with my order as the product was out of stock. In the end I got upgraded to a better stoves so very happy with that. But then the stove was delivered - no email notification prior to delivery. I had a phone call by the delivery company who is an independent contractor asking me if they can deliver on Monday. I came home on Friday night and the stove stood in front of my house with the paper work on top. I haven't checked the condition of the stove yet, but at the moment I am just happy that I got something delivered which seems to be my order.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“The wrong liner was sent. The promised refund has not been received and emails are not being answered or are being ignored.”

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Posted 2 years ago

“Just finished the install of my new 5kw multi fuel stove. Great kit amazing service and a brilliant price. Delivered on time well packaged. Highly reccomemd.”

Direct Stoves 5 star review on 7th October 2022

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Posted 2 years ago

“Very good website and showed stock levels on website which was good,did not get contacted about delivery after over a week so called them and they were helpful and organised my delivery straight away and stove came on time with a professional couriers and well packed,really pleased with the overall service and the stove is fantastic Thanks”

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Posted 2 years ago

“Fast delivery, helpful customer service, would thoroughly recommend”

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Posted 2 years ago

“Great communication, delivery on time . What else can you ask for nowadays Great all round experience”

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Posted 2 years ago

“Excellent 1st class”

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Posted 2 years ago

“From getting the wrong delivery. Then having to wait for a part, that wasn't in stock as esso are not making them. No customer service,had to keep phoning to chase up the part. In the end had to put a bend in instead. Very disappointed would have ordered a different boiler if known.”

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Posted 2 years ago

“Great company, excellent service, recommend.”

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Posted 2 years ago

“Order received in time but was left on the drive. Box had large hole on top and looked as if it had been dropped in transit. When we unpacked the stove we discovered the glass has been shattered. Poor customer service on phone. Was informed a replacement wasn’t worth it as the glass could break again. Accepted we should replace the glass and claim under guarantee if we found the stove was faulty. Still waiting on replacement glass despite requesting this urgently on Friday 30 September!”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews