Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Very nice looking fire, came on time and good delivery service. However when building had to adapt and change some of the hole centres as the ore drilled holes were no where near and also Poor communication as I sent 2 emails prior to buying the fire and still no reply”

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Posted 2 years ago

“I received the stove quicker than expected,beautifully packed on a pallet,very impressed with the service,unfortunately can’t get it fitted till July/August,will then post a conclusion.Regards John Haley.”

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Posted 2 years ago

“Very happy with our new stove. Looks very nice works perfectly.”

Direct Stoves 5 star review on 24th May 2022

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Posted 2 years ago

“Helpful staff.”

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Posted 2 years ago

“I can't say much about the stove as of yet as we are still waiting to be installed What I can say is the delivery of it was a sham, it was one guy delivering who wasn't capable of any manual, he took it off lorry and said the pallet wouldn't go across the shingle and so it was left at the front of drive for all to see. My husband near his 60"s had to get planks of wood and drag the fire himself it took him over an hour to get it to front door”

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Posted 2 years ago

“Great product, service and quick delivery. Slight mix up with delivery, but driver waited for around 1 hour until I could get home.”

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Posted 2 years ago

“Website easy to use, and a good array of products. We are very happy with the service, ordering to delivery to end product. Cannot fault the customer service, we had a slight issue with items not received, but one little phone call put everything right. And all along the way we were kept well informed. Thanks.”

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Posted 2 years ago

“Sent the wrong colour chamber probably trying to get me to make do! Absolutely disgraceful”

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Posted 2 years ago

“Ordered a stove for delivery to Northern Ireland. Within minutes of my order I got a courtesy call from Direct Stoves clarifying how the courier would handle delivery. Prices were good and shipping to Northern Ireland was free - that's unheard of! The only minor problem was the courier didn't contact me before delivery as promised- they just turned up, but that's standard for couriers. Overall a great experience. Haven't used the stove yet but it looks to be excellent quality and I've no doubts it will be fine. Thank you”

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Posted 2 years ago

“All my questions were answered over the phone so purchased online and stove was delivered two days later and it was really well packed . Would happily recommend Direct Stoves .”

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Posted 2 years ago

“Extremely quick delivery service, but no advice from carriers when stove would be arriving, just turned up!! Good price for stove but waiting for professional to fit.”

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Posted 2 years ago

“Great choice of products. Delivered when they said they would. Pleased with everything that I ordered”

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Posted 2 years ago

“Very pleased with the stove and your staff are really helpful and knowledgeable. Didn't give five stars because the flue pipe was damaged. Reported this still waiting for new one .. had to buy one. Would still recommend you company though and use again. Many thanks”

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Posted 2 years ago

“We were very impressed, we saw the fire in a local store but found it cheaper with Direct Stoves. The ease of ordering online was excellent and the flue pipe could be ordered at the same time - so ensuring everything was the correct product. Delivery was well documented and came on time - the delivery drivers delivered a BBQ in error but this was the third party transport's issue, not Direct Stoves and everyone involved worked tirelessly to put it right. All in all - great - photo is of our extension and it isn't finished yet :)”

Direct Stoves 5 star review on 17th May 2022

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Posted 2 years ago

“Ordered online, nice & simple & chose delivery date. Direct Stoves confirmed all was ok. On day of delivery should have had info from DPD but didn’t (DPD’s continuing fault, not Direct Stoves) and item was delivered. There was an issue with the item and Direct Stoves customer Service couldn’t have been better. New stove delivered in time for the weekend and old stove (suspect transit damage) collected with no drama. I would definitely recommend them on price, on postage (which was free) and most importantly, customer service. If I can use them again, I will. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“Absolutely excellent service from start to finish Stove is excellent would definitely use again for my next one”

Direct Stoves 5 star review on 14th May 2022

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Posted 2 years ago

“I ordered a stove from Direct Stoves and they sent me a stove directly. This is essential all you need to know.”

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Posted 2 years ago

“So far we have not put our stove in but the company has been super helpful and efficient with regard to delivery etc. Also, no problems when we needed to change our order. So far every step of the way has been good.”

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Posted 2 years ago

“The stove is excellent looks great and good value for the money”

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Posted 2 years ago

“Easy to use website. Great prices, even had a discount code. Quick delivery.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews