Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Really high quality, and fast delivery. Did the job I needed.”

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Posted 3 months ago

“Disapointing”

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Posted 3 months ago

Hi John, Thanks for your order and for your review. We're sorry to hear of any disappointment. If there is anything that we can do, please don't hesitate to email customerservice@directstoves.com with your query and order details. Our team will be happy to offer any assistance that might be needed. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Excellent service from start to finish despite small hiccup , dealt with it excellently. Highly recommended”

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Posted 3 months ago

“Good stove at good price. Had liner fitting kit etc too. Register plate came with no brackets and when I queried it they said they don't supply them as the fitters will supply. My fitter said that's not the case. But he did have some and fitted at no extra charge. When look elsewhere they seem to be supplied with , but no harm done and happy with the price I paid. Burner only had a little kindling fire so far but was surprised how how the burner got from it. Nice little fire.”

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Posted 3 months ago

“Spoke to staff by phone and they were very helpful. Delivery was prompt and in good condition”

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Posted 4 months ago

“The stove was delivered very quickly after ordering. It came packed very well on a pallet. We love the look of it and looks very well made, very happy. It's not being installed for a few weeks so can't comment on the working of it yet. Will come back with that.”

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Posted 4 months ago

“Very happy with my Mendip Loxton. Really super style and great function”

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Posted 4 months ago

“We were looking for a wood burning stove with a hob, and were very pleased with the helpful advice in choosing a suitable model. Our visit to the show-room was not rushed there was a wide range of appliances on display (although most were unsuitable for cooking) and the sales person we spoke to was knowledgeable and extremely helpful in identifying precisely what ancillary fittings we needed to purchase and in making arrangements for us to collect the stove in our trailer.”

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Posted 4 months ago

Hi Bryan, Thanks again for your order and for your kind review. It's fantastic to hear that our showroom team was so helpful in finding you the right stove for your needs, as well as any additional items. As you mention, we keep a wide variety of displays throughout our Cheadle, Stockport and Bromsgrove locations and we're always happy to offer our advice and assistance as needed. Let us know if we can help further with any current or future purchases. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Absolutely delighted with my new stove, it fits perfectly. Excellent service from Direct Stoves, thank you.”

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Posted 4 months ago

Hi, Thanks very much for your review, and for uploading such a lovely photo of your new Dimplex Bari electric stove. It's fantastic to hear how delighted you are with the stove and with the service received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Great service from survey to choosing the right stove for us. The fitters were great on the day too, coming back the next day to ensure everything was done correctly without compromising the final outcome”

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Posted 4 months ago

“Had an ex display log burner delivered Unfortunately the flue was missing,after daily phone calls with no return calls back as promised , It became quite frustrating Eventually we did get the flue but it was not an easy experience Wouldn't use this company again.”

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Posted 4 months ago

Hi Alison, Thank you for your order and for your feedback. We are sorry for any inconvenience regarding the missing flue pipe. While our Dispatch team had worked to investigate this matter and arrange a replacement from the supplier ASAP, this process can sometimes take slightly longer in busier periods and we can only apologise for the delayed response. We do hope that you change your mind and if there is anything else with which we can assist in future, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Easy to use website and a really helpful person to speak to when we called to make sure we’d ordered the right things. Everything arrived on time and well packaged so nothing was damaged. Excellent.”

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Posted 4 months ago

Hi Karen, Thanks for your review. It's great to hear that you found our website to be easy to use, and that our sales team was so helpful. We'll be sure to congratulate them alongside our delivery partner for a job well done. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Brilliant company to deal with, great customer service. Absolutely delighted with our electric stove and flue kit. I’d have no hesitation in recommending them to others or indeed using them again myself.”

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Posted 4 months ago

“Excellent service at a great price. Couldn't me more pleased.”

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Posted 4 months ago

“Superb company. Will use again. Bought a heavy item from them with delivery to the Highlands. Usually companies take one look at our postcode and whack on an £80 “surcharge” you know, for all the tolls and troll bridge fines they must pay going north of Glasgow. Anyway, these guys didn’t and just delivered it here quickly and without trying to make money out of my address. Haven’t opened or installed yet but very happy with the service.”

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Posted 4 months ago

“Easy to order and delivered on time Excellent value”

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Posted 4 months ago

“Have given 5 stars for this stove only on how it looks , well packaged , arrived on time , and the delivery driver was a great help . Have yet to get it installed.”

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Posted 4 months ago

Hi, Thank you very much for your kind review. It's fantastic to hear that you were so impressed with the delivery. We'll make sure to pass your compliments on to our delivery partner. We'd love to see some photos of the stove once it's installed. Regardless, let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Very satisfied with the purchase”

Direct Stoves 5 star review on 23rd July 2024

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Posted 4 months ago

Hi Vasile, Thanks again for your order and for your review. We really appreciate your having taken the time to upload a photo of the Axon Sorrento masonry barbecue. It's great to hear that you're satisfied with the purchase. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“I have a large inglenook fireplace that would be ideal for a gas stove, so I approached Direct Stoves a couple of months ago. The staff I spoke to were helpful and there was a good range of stoves on offer at reasonable prices. I would say that the whole process requires significant effort from the customer, as you will be directed to a sister company about the installation. This then involves a survey, arranging a local chimney sweep, a cowl to be installed by a third company recommended by them and finally the stove delivery/installation. All of this requires to be organised by the customer and possibly all of this could be better co-ordinated by the company. However, having followed through the procedure I have to say I am delighted with the end product. The stove looks great and should be much warmer for winter, plus the installer was very skilled and tidy. There was also an issue with a card payment for the stove itself being declined causing a security alert with my bank, and then repeat the payment process. Further the installation date (sister company) was delayed a couple of times due to uncontrollable circumstances. Overall it was worth sticking with the process for the end result, thanks!”

Direct Stoves 4 star review on 19th July 2024

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Posted 4 months ago

Hi Joe, Thanks very much for your order and for taking the time to upload a photo. It's wonderful to see the Hereford 7 gas stove looking so fantastic as part of your inglenook fireplace. We're sorry for any confusion relating to the delivery and installation process. We do work closely alongside our colleagues at Direct Heating Services, who assist in booking fits and coordinate with local installers. This being said, we appreciate your feedback so that we can continue to try and offer the best possible level of service. Please do let us know if you need any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Really good communication. Slight issue with rder notification after payment but this was followed up with the 2 suppliers and was phoned to update me as promised. Delivered on time”

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Posted 4 months ago

Hi, Thanks for your review. We were sorry for any confusion relating to acknowledgement of this order, but we're pleased to hear that you found our team to be communicative and that you were happy with the delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

Direct Stoves is rated 4.5 based on 1,554 reviews