Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

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“I was promised a delivery notification, however, this never happened and my stove was delivered with no notification. Worse yet, when I called this company to complain I was told someone would contact me, no-one did. I get better customer service from Zara for items that cost fraction of the price, considering the cost of the stove from this company. Shockingly poor service and I would not recommend Direct Stoves, not even to my enemies.”

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Posted 3 months ago

Hi Sanna, Thanks again for your order and our apologies for any inconvenience regarding this order. As you will be aware from the delivery email sent by our Dispatch team after purchase, standard one-man deliveries are generally on a 09:00-18:00 service: "if the depot has the facility, they will text you on the day and if you have not had a text in the morning it is likely that you will receive a text later as your goods might be on an afternoon run". If no delivery notification was received on the day then we can only apologise on behalf of our delivery partners. You can contact customerservice@directstoves.com if you are in need of any further advice or assistance at this stage, Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Great stove”

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Posted 3 months ago

“Customer service before I purchased the fire was faultless. Item needed returning , I couldn't speak to a person. Had to send pictures in of the fire. When they finally accepted I could return the fire I'm still waiting on a refund. I will never buy from this company again”

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Posted 3 months ago

Hi Anne, Thank you for your feedback. We are sorry for any inconvenience regarding the returns process. We can see that our Returns team had in fact contacted you to discuss the reason for the return and that a collection was booked in with a courier within two days of your request being received. As we're sure you can appreciate, our returns team does have to await receipt of the goods before we can process a refund. Notes on your order indicate that the item was received back to us at the end of last week and a refund then processed on the 16/9/24, so this was processed ASAP once in our warehouse. Refund times insofar as the funds appearing via the original payment method are then ultimately dependent upon the account provider and so beyond our control. Regardless, we are sorry for any disappointment. If there is anything else with which we can assist then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Excellent experience from start to finish. Easy to order, clear information, great communication and delivery spot on. Would highly recommend”

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Posted 4 months ago

“Excellent service and product”

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Posted 4 months ago

“Although I havent yet had the stove fitted, the process and transaction with Direct Stoves was easy and reliable. Stove came beautifully boxed (solid timber) and packaged, looks as good in the flesh as on the photos. Looking forward to lighting it up and enjoying it.”

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Posted 4 months ago

“Good quality, arrived promptly. Would have given 5 stars but arrived with slight damage and still trying to sort out”

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Posted 4 months ago

Hi Sharon, Thanks for your review. We're pleased to hear that you've been impressed with the quality of the stove overall but we were sorry to hear of the issue experienced with the stove in question. We can see that our customer service team has contacted you to make further arrangements and help resolve this issue. If we can advise further in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Excellent service, no issues with products or delivery 🚚. Will use again”

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Posted 4 months ago

“FIRE CAME BOX BEEN OPENED AND DAMAGED. VICTORIA SORTED OUT, FIRE PICKED UP NEXT DAY NEW FIRE CAME NEXT DAY ALL OK.”

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Posted 4 months ago

“Review already given”

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Posted 4 months ago

“Excellent service and promt delivery to NE Scotland without extra charges”

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Posted 4 months ago

“First class service from start to finish. Thank you will definitely use again.🤩”

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Posted 4 months ago

“Great communication, fast and efficient. We love our little stove!”

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Posted 4 months ago

“Good price, delivered on the day requested. Haven’t lit it yet but can’t wait!!!”

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Posted 4 months ago

“The purchase and delivery went well but have not had fire installed yet so can't comment on that”

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Posted 4 months ago

“Very pleased with our new Charnwood Stove. It was delivered exactly when I wanted it and now it's fitted, looks really good in our living room. We can't use it yet as the weather has turned warm, but we're looking forward, almost, to the colder weather so we can ligt it up.”

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Posted 4 months ago

“Great customer service and after care above and beyond”

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Posted 4 months ago

“Great service , delivery was great , really disappointed that the stove has slight damaged to enamel”

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Posted 4 months ago

Hi Matthew, Thank you for your review. We're sorry to hear of the issue with the stove upon receipt. For general reference, we do ask that any goods are checked over within 48 hours of delivery and that any issues are reported via dispatch@direct-fireplaces.com. If you are in need of advice or assistance at this stage we would recommend contacting 0161 376 4191 or dispatch@direct-fireplaces.com so that our team can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Poor communication regarding when the item would be in stock and delivered. Driver then got lorry stuck trying to deliver, despite being advised to phone to get correct route, Direct Stoves then said a £40 re delivery fee would be due!! They did waive this but , it really shouldn’t have been this difficult.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your review. We were sorry to hear of the issue experienced with the delivery. We do aim to pass on any relevant information to our delivery partners, in order to ensure the best possible service. Unfortunately, we cannot always 100% guarantee adherence to delivery instructions because it is a third-party courier service and there may be extenuating factors. Because we had record of your having passed on delivery instructions, our Dispatch team agreed to waive any redelivery charges and we can see that the new delivery was booked accordingly for the following day. With this said, we are sorry for any inconvenience and trust that you are happy with your new appliance now that it has been received. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Very helpful and informative sales staff in the store easy ordering process fitting was by their recommended fitter also great service Very happy”

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Posted 4 months ago

Hi Samantha, Thanks very much for your review. It's great to hear that our showroom team was so helpful throughout the order process, and that the stove and fireplace have now been installed. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

Direct Stoves is rated 4.5 based on 1,577 reviews