Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From first contact to delivery the purchase of my stove was seemless. The lady who dealt with me was knowledgeable, helpful and friendly. Thank you Direct Stoves. ,”

Helpful Report

Posted 3 years ago

“Lovely stove. Delivered quickly and to plan No problems and no issues. Pleased with all aspects Thanks to the teams involved”

Helpful Report

Posted 3 years ago

“Direct Stoves recommended a Saltfire Peanut 5 which arrived on the date I chose for delivery. It was fitted this morning and the engineer remarked on the excellent build and technology that has gone into it. A world apart from the one he removed. Good advice and a complementary heatproof glove! Very pleased.”

Direct Stoves 5 star review on 27th September 2021

Helpful Report

Posted 3 years ago

“Excellent! Great website and I cannot fault the service I have had. Helpful and good delivery would recommend.”

Helpful Report

Posted 3 years ago

“Excellent range of stoves of all fuel types. I bought an Aga electric which was supplied quickly and at a competitive price. The staff are friendly and helpful.”

Helpful Report

Posted 3 years ago

“The service Mr Higham provided was sensational, he talked me through the various options available, and gave me invaluable and impartial advice on which stove to buy. I couldn’t be happier with my purchase and the service provided by Direct Stoves, and in Mr Higham in particular.”

Helpful Report

Posted 3 years ago

“Delivery was smooth, driver very helpful. Tracking information was useless (why bother?) Unable to comment on the stove as the plumber has cancelled!”

Helpful Report

Posted 3 years ago

“We had a problem but will sort it out professionally Great customer service”

Helpful Report

Posted 3 years ago

“The stove and price for the stove is excellent and looks lovely installed. The optional additional flue kit however cost £332.19 and all that I received was a flue liner and pot hanger priced at £201 for a liner and £79 for the hanger. I told the customer service this and they apparently did not see my point. The kit is listed as flue liner, hanger, fitting cone and flue connector. I had to purchase the flue connector as an optional add on and I had to purchase a cone from a local supplier. I feel very let down with the flue "kit" and the response from Direct Stoves”

Helpful Report

Posted 3 years ago

“Great company to deal with, honest and good communication. Only problem was it arrived a day early and as the delivery was left at end of driveway this caused a bit of a panic but think it was the delivery people rather than the company.”

Helpful Report

Posted 3 years ago

“Totally recommend direct stoves. Only one day late on delivery which wasn’t bad under the current shortage of drivers situation. Very understanding and honest when I called too.”

Helpful Report

Posted 3 years ago

“Lovely stove.”

Helpful Report

Posted 3 years ago

“Brilliant, fast service. Delivered on the date they said. Very happy with our woodburner.”

Direct Stoves 5 star review on 22nd September 2021

Helpful Report

Posted 3 years ago

“Good pricing, quick delivery, product in perfect condition. Very easy to do business with!”

Helpful Report

Posted 3 years ago

“Good price and stove looks good but not yet installed. Delivery service was terrible though. The first day it was due to be delivered it didn’t turn up after waiting in all day and I wasn’t informed. It was then arranged for two days later. I waited in all day again and it didn’t arrive again. It did arrive the day after but was left on the drive as they will not help you out it inside due to Covid.”

Helpful Report

Posted 3 years ago

“Great service & superb value”

Helpful Report

Posted 3 years ago

“It is an attractive stove. It heats the home very well using minimal logs. Easy to install and easy to clean. Smells a bit when first used but the smell went the second time it was lit. Good value for money.”

Helpful Report

Posted 3 years ago

“Straightforward online buy...delivery date chosen but after purchase a message to say delivery date not guaranteed as it's up to the carrier! Fortunately for us it did arrive on the day we requested so no issues but maybe this should be shown before purchase?”

Helpful Report

Posted 3 years ago

“I recently bought an Aga stove from Direct Stoves. Was an easy and straight froward process, the stove was delivered in a few days. The customer service was fantastic and the delivery driver was also very helpful and accommodating. I highly highly recommend direct stoves.”

Helpful Report

Posted 3 years ago

“Having had the `built-in` Hereford at the old house we knew how good they were. This new `free standing` one is just as brilliant.”

Helpful Report

Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews