Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

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“A very happy customer! 10/10 Great website and easy to navigate! Extremely happy with the customer service. Stove arrived on time and exactly as described.”

Direct Stoves 5 star review on 11th September 2022

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Posted 2 years ago

“Perfect from order to delivery 👌 excellent service thanks”

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Posted 2 years ago

“Really happy with our fire. It would have been helpful to have received delivery details prior to the delivery date instead of the day after.”

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Posted 2 years ago

“I was a bit nervous at first before placing order so much choice and I was completely satisfied with my stove as it was delivered on time, even the packaging was a perfect bit of kindling. Just wished finding a stove installer was this easy!”

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Posted 2 years ago

“Very good, professional advice, quick to return my call and courteous.”

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Posted 2 years ago

“Great customer service and fabulous product :-)”

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Posted 2 years ago

“Excellent quality product from a first class service provider”

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Posted 2 years ago

“Ordered a stove and a flexible flue liner, easy to use website and great to be able to choose a day. Received confirmation of the delivery date, waited in all day but the order never turned up. When we queried this we were told due to a shortage of delivery drivers it would turn up the following day. After waiting in all morning we phoned to find out what was happening, at this point they informed us that the stove we had ordered and been advised was in stock was in fact out of stock. The gentleman my husband spoke to offered us a more expensive stove but at the same price which we accepted. Another day of waiting in and the stove arrive but without the flue liner, another phone call and the flue liner arrived the next day. That was 4 days of waiting for goods to be delivered, we never received a message to say the items were on their way and when they could be expected like most delivery companies do. I feel their delivery company lets them down.”

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Posted 2 years ago

“Excellent stove, I looked everywhere and loved the Stove I bought. The price was good and the customer service was excellent. Thanks Guys it was a pleasure to do business with you x”

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Posted 2 years ago

“2nd purchase of a stove from them excellent prices and really quick delivery times and helpful staff”

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Posted 2 years ago

“Great customer service and support. Always happy to help in answering any queries regarding delivery timescales. Not only that but a good price on a quality product. This is the second time I have used them and never been let down or disappointed.”

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Posted 2 years ago

“Great choice of stoves - including some which are very environmentally friendly. Easy to order - arrived when agreed. Decent and fair pricing. Very impressed.”

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Posted 2 years ago

“Great stove prompt delivery good price all as it said it was very pleased”

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Posted 2 years ago

“We haven't lit it yet but very good looking solid stove, arrived exactly on time.”

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Posted 2 years ago

“Really nice stove, delivered by a very friendly chap, when promised. Perfect”

Direct Stoves 5 star review on 7th September 2022

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Posted 2 years ago

“Quick service and good old fashioned service from the delivery team”

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Posted 2 years ago

“Haven’t actually opened the box yet as still waiting for fitter but the ordering and delivery from Direct Stoves was quick and simple. Stove looks well packed on it’s own pallet. Just make sure you’ve got somewhere to put it as it’s a big pallet.”

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Posted 2 years ago

“Arrived on pallet left on pavement but fortunately being very well packed in a good wooden case it arrived in perfect condition thank you.”

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Posted 2 years ago

“Exceptional service, delivery and pricing. I made a slight mistake they sorted it without effort. Don't doubt them you won't be disappointed. I never usually write reviews but they earned a good one.”

Direct Stoves 5 star review on 6th September 2022

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Posted 2 years ago

“I bought a gallery classic, it is a great fire for the price. Great service from Direct stoves, delivered on the day they said it would be, excellent communication, I’m very impressed with both the fire and the service. Many thanks.”

Direct Stoves 5 star review on 5th September 2022

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews