Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Great stove prompt delivery good price all as it said it was very pleased”

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Posted 2 years ago

“We haven't lit it yet but very good looking solid stove, arrived exactly on time.”

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Posted 2 years ago

“Really nice stove, delivered by a very friendly chap, when promised. Perfect”

Direct Stoves 5 star review on 7th September 2022

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Posted 2 years ago

“Quick service and good old fashioned service from the delivery team”

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Posted 2 years ago

“Haven’t actually opened the box yet as still waiting for fitter but the ordering and delivery from Direct Stoves was quick and simple. Stove looks well packed on it’s own pallet. Just make sure you’ve got somewhere to put it as it’s a big pallet.”

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Posted 2 years ago

“Arrived on pallet left on pavement but fortunately being very well packed in a good wooden case it arrived in perfect condition thank you.”

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Posted 2 years ago

“Exceptional service, delivery and pricing. I made a slight mistake they sorted it without effort. Don't doubt them you won't be disappointed. I never usually write reviews but they earned a good one.”

Direct Stoves 5 star review on 6th September 2022

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Posted 2 years ago

“I bought a gallery classic, it is a great fire for the price. Great service from Direct stoves, delivered on the day they said it would be, excellent communication, I’m very impressed with both the fire and the service. Many thanks.”

Direct Stoves 5 star review on 5th September 2022

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Posted 2 years ago

“Fantastic service. I had to call, and customise my order (as I need a different flue diameter). Was straightforward to do. Delivery was prompt and everything was included including a nice new register plate.”

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Posted 2 years ago

“Reasonable prices and helpful sales team. I was very happy with the service I received.”

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Posted 2 years ago

“The buying of the stove was easy to do and very straight forward. They were let down by the courier though. They did not contact me for a delivery slot as promised and I came home to find my new £1 k log burner lying in the street in front of my house. Anybody could have been off with it !!”

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Posted 2 years ago

“Good feedback on questions and prompt queries answered, delivery on time and well crated up.”

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Posted 2 years ago

“Our log burner arrived on the allotted day and with the alternative fittings we ordered. The size of the burner was what we required most due to available space and it fits perfectly. We haven't used the fire yet as there's been no need but we are looking forward to doing so.”

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Posted 2 years ago

“Very good products. Very knowledgeable, helpful sales staff who made useful suggestions. Delivery time was held to. There was a muddle over the lining when the wrong size was sent and had to be returned. The correct size reached me quickly. The stove looks good in situ. I think DS is a very good service to deal with.”

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Posted 2 years ago

“My wood burner was delivered on time and I am very pleased with it. The packaging was effective and the stove is just perfect. Thank you Direct Stoves.”

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Posted 2 years ago

“Well packaged and on time, not installed yet”

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Posted 2 years ago

“Placed an order for a Flue liner kit which arrived on the required day, also had a text message on the day to say that it was en route. Happy Chappy.”

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Posted 2 years ago

“Despite some of the negative reviews I’d seen about DIrect Stoves, my experience couldn’t have been better. Everything went as smoothly as possible and they were very clear as to the potential issues around delivery due to shortage of drivers etc. As it turned out however, the stove actually arrived the day before and the driver was very helpful in making sure it was as close to the front door as possible. The stove was well packed an upon unpacking, was fully intact with no damage. I’m assuming it will work as expected but, can’t vouch for it yet as I’m waiting for a local contractor to come and fit it for me. I would have no hesitation in using Direct Stoves again or recommending them to others.”

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Posted 2 years ago

“Very good service, was told delivery would be 5-7 days and it arrived after two working days.”

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Posted 2 years ago

“Very easy to deal with. Was even able to alter the fitting kit post-purchase after I realised the sweeping hatch pipe would not work. Would deal with again.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,577 reviews