Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Brilliant service customer aftercare very good and very informative”

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Posted 3 years ago

“Excellent service all around”

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Posted 3 years ago

“Excellent stove Fabulous quality Easy to install Delivery experience- terrible Not 2 days as promised actually had to go and collect and good job we did as the depot said there was no address on it ?? Perhaps this was a one off and bad luck other than that very good product”

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Posted 3 years ago

“Not the first stove I have purchased, always a great service with good communication.”

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Posted 3 years ago

“The stove/fire body is made from cast iron and is of great quality it is too bad the "glass" door is 1mm plexi glass (and ours was broken on delivery). I will never understand why a company creates a quality product and then finishes it off with some cheap sub-standard component.”

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Posted 3 years ago

“Excellent service from day of purchase to day of delivery .I could not fault any part of the Service.”

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Posted 3 years ago

“Excellent website, my choice was a 'Woolly Mammoth' 8kw dual fuel, absolutely superb, love it.”

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Posted 3 years ago

“Totally positive experience from choosing the stove to sitting in a warm room watching the flickering flames !”

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Posted 3 years ago

“arrived promptly. courier very polite. stove well packed and correct contents.”

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Posted 3 years ago

“The best price I could find for the Hereford 7 and delivered free of charge within a few days of ordering. Makes you feel warm just having on the realistic flame effect which has several appearance and brightness settings. The heating is effective and not too noisy. Everything can be operated via a remote control. I have no hesitation in recommending Direct Stoves and Hereford 7.”

Direct Stoves 5 star review on 13th December 2021

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Posted 3 years ago

“We are very happy with our 🔥 log burner”

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Posted 3 years ago

“Excellent customer service. Very quick to respond and very helpful thank you.”

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Posted 3 years ago

“Brilliant service from start to finish! Excellent price and top delivery. Free glove was missing from my order-contacted then and new one was posted out to me the same day! Highly recommend 👍”

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Posted 3 years ago

“Very helpful and polite sales staff on the end of the phone. Always easy to get hold of, and arrangements for delivery in two weeks confirmed and also reconfirmed a 5 days before, and on the day. Delivered on time, and the stove was as described with no issues. Also the sales staff put me in touch with the UK manufacturer of my stove to answer technical queries I had. A good buying experience and very happy with the stove.”

Direct Stoves 5 star review on 12th December 2021

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Posted 3 years ago

“Grate service... pun intended.”

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Posted 3 years ago

“My Initial response would have been 5* for the price, delivery and help in deciding which accessories I needed to connect to my existing system. However, the stove was delivered in a van without a tail lift and no trolley. I had to help the driver lift off a very heavy stove, not ideal at 76 years of age, and provide a trolly. I needed to purchase an accessory which DS had to source from the manufacturer. I was advised that it would be a week delivery. It is almost 3 weeks and has required three phone calls progressing a delivery date, which I do not have still. D S have not been proactive on my behalf merely reactive, nor have I received the promised return phone calls with a delivery date. Poor customer service has reduced my scoring accordingly to 2*”

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Posted 3 years ago

“Absolutely amazing service. Dealt with Sarah via email and over the phone. She couldn’t have been more amazing. Would highly recommend direct stoves.”

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Posted 3 years ago

“The delivery team were friendly and helpful, the electric stove is of a very good quality and I'm delighted with it.”

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Posted 3 years ago

“Good price, quick delivery. Goods supplied direct from the manufacturer, well packaged and in perfect condition”

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Posted 3 years ago

“Happy with the service and very happy with the fire 😊”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews