Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,587 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

Direct Stoves 5 star review on 14th February 2025

Joanna Robins

190

Anonymous

Anonymous // 01/01/2019

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“Organising the supply and fitting of a stove from 80 miles away was made easier by Direct Stoves. All aspects of the suitability of the stove, flue, safety and how to control the fire were explained. The fitters were polite, efficient and sympathetic to there being a Newborn in the house.ie .they worked quietly! Thank you.”

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Posted 1 year ago

“Very good price and perfect customer service”

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Posted 1 year ago

“Ordered and then dispatched the very next day, the stove we picked is stunning and very well packaged and protected Direct stoves was probablythe best i found on the internet from the ranges they have they have everything so easily laid out online it was totally stress free, delivery was timed very well and great comunication from order to delivery.”

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Posted 1 year ago

Hi Faye, Thank you for taking the time to leave such a positive review. We're glad to hear that the new stove is to your liking. As you mention in your feedback, we maintain an easily navigable website that showcases a very impressive range of stoves. Our one-man standard delivery service is free to mainland UK addresses and helps customers to receive their orders as quickly and affordably as possible. In the event that we can help further with any current or future orders, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove is excellent and very attractive. Unfortunately when we ordered we were advised stove was available but then due to demand there was a delay. However it has been worth the wait.”

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Posted 1 year ago

“Very efficient service, Can't fault direct stoves.”

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Posted 1 year ago

“Pre purchase questions all answered, with good response. Product well priced. Delivery date process excellent. Delivery, punctual and efficient. Stove well packaged and flawless on inspection.”

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Posted 1 year ago

“brilliant service arrived less than 48 hours after ordering. Very well packaged.”

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Posted 1 year ago

“Excellent service. From our very first contact with the "sales" team we had a very positive experience and Lucy was particularly helpful. Our stove was available exactly when we expected it and Direct Stoves actually held on to it for a little while until we were ready to receive it. Thanks to Sarah in "dispatch" the delivery went very smoothly and the stove arrived exactly as scheduled. The most outstanding aspect of the service we received was the helpfulness and friendliness of the staff we dealt with. Thank you Lucy and Sarah.”

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Posted 1 year ago

“Great product, great service.”

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Posted 1 year ago

“Direct stores were very good at responding to questions prior to any purchase made. Despatch was prompt. Delivery date was reasonably easy to change when required. Delivery team were very helpful.”

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Posted 1 year ago

“Excellent service and the delivery man helped my husband with the stove into our home Thsnks so much”

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Posted 1 year ago

“No information received on the delivery, considering size and weight etc.(perhaps I missed it?) One part is damaged, but not a big deal as can glue back on? Spending this sort of money the spacers for fire bricks should have been included. Just honest comments, you asked!”

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Posted 1 year ago

“Easy too deal with and good communication. Very pleased and happy customer.”

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Posted 1 year ago

“Great service and fast delivery”

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Posted 1 year ago

“All good, quick and efficient”

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Posted 1 year ago

“good product well made good service”

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Posted 1 year ago

“The stove I got is fantastic but still waiting for my oven rack other than that service is brilliant”

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Posted 1 year ago

“Great value, excellent quality and easy to assemble. Works well on LPG.”

Direct Stoves 5 star review on 31st March 2023

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Posted 1 year ago

“I carried out quite a lot of research on log burners and had guidance from my log burner fitter - the Mi Fires Skiddaw was also recommended by him. It is a very neat 5k log burner and looks great and easy to light. I recommend checking out Hetas website for first time log burner owner - tips on best way to light. Great log burner.”

Direct Stoves 5 star review on 30th March 2023

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Posted 1 year ago

Hi Maureen, Thank you for your review and for uploading some photos of your newly installed stove. We'd agree that the Skiddaw comes highly recommended for its contemporary build and user-friendly design. We'd also agree that HETAS' website is a fantastic resource for first-time purchasers. This said, our sales and customer service teams are always happy to help in terms of advice on log burning and multifuel stoves. Please don't hesitate to get in touch should you happen to need anything else for your fireplace, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very quick delivery and nicely strapped to a pallet, even not in place or working yet, looks very nice 👍”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,587 reviews