Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Great company, very informative, good products, delivery on time excellent support. Don't waste your time with other companies.”

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Posted 3 years ago

“Left outside on the pavement,Not sure that constitutes good service. Totally irresponsible Not at all happy.”

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Posted 3 years ago

“Excellent service, had everything we needed and even supplied a free fitting kit. First class service.”

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Posted 3 years ago

“Excellent stove exactly what I was looking for”

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Posted 3 years ago

“A really good company to do business with , customer satisfaction is their main goal”

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Posted 3 years ago

“Good products, very helpful and knowledgeable staff who kept me informed during the order process.”

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Posted 3 years ago

“Excellent service very quick and efficient”

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Posted 3 years ago

“excellent service. delivered on time. many thanks”

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Posted 3 years ago

“No issues with the product - just communication. So when a 130kg stove arrives at your house on a pallet it would have been good to have some notice do my 5’2” tall wife did not have to deal with the “problem” .”

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Posted 3 years ago

“Straightforward, did exactly what they said they would, delivered on time… perfect! Oh and Direct Stoves pricing was very competitive.”

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Posted 3 years ago

“Had our Portway Arundel stove now for about three months and just managed to install it a few days ago. Had a lot of work to do in the hearth and chimney stack. Installed a new liner and insulated with vermiculite. We are very happy with the outcome. Stove is efficient and clean and we are hoping to burn only well seasoned hardwood logs. The only issue so far is the the glass marks quite badly even with the airwash vent open and bottom one closed.”

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Posted 3 years ago

“The bbq is beautiful. Nick was very helpful and offered the alternatives as the bbq that I ordered was out of stock.”

Direct Stoves 5 star review on 30th August 2021

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Posted 3 years ago

“Direct Stoves were very helpful and efficient, however, I had requested that the courier contact me before making the delivery, but sadly that did not happen and they tried to deliver when we were away. I had to contact them and agree an alternative date when we would be in. However, this worked and the driver was most helpful. Finally, the Vita Max wood oven is brilliant. Regards. Neil”

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Posted 3 years ago

“Excellent service. Slight damage on stove which must have happened during transit. They sent a replacement straight away with no quibbles. Would recommend”

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Posted 3 years ago

“My overall experience with Direct Stoves was very good, a minor damage issue due to the courier was rectified swiftly. I would use and recommend this company to friends etc, their customer service was fantastic, thank you Rachel.”

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Posted 3 years ago

“Very helpful on the phone .and very quick delivery.thank you”

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Posted 3 years ago

“The staff could not be more helpful, great prices too. The items were delivered exactly when promised.”

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Posted 3 years ago

“Had a fault with the insulation rope, emailed in and heard nothing back. Wouldn’t buy again.”

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Posted 3 years ago

“Took a while to come as it was out of stock. But was kept informed. Which was brilliant. Stove now in and looks good. Well pleased.”

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Posted 3 years ago

“Great service day early stove flue on timethank you”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews