Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“I have nothing negative to say about Direct Stoves, my experience was great from start to finish. I ordered an Esse one wood burner at the cheapest price I could find online. For a small amount extra I added an enamel flu pipe, carbon monoxide detector and a register plate. It arrived in perfect condition and carefully packaged within the specified time. Pallet line delivered and kept me updated throughout. I even chose interest free credit for 12 months and was accepted within less than a minute. This company has their service spot on. Highly recommended thank you.”

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Posted 1 year ago

Hi, Thanks very much for your kind review. It's great to hear that you've been so impressed with the Esse One wood burner, as well as the customer service received from Direct Stoves. As you mention, the Esse One is a very popular model and we take pride in offering a competitive price and V12 finance for customers who might find these helpful. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Burner was at the best price online, super fast delivery and all packaged very well. Very happy!”

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Posted 1 year ago

“We are delighted with the service from order , delivery and quality of the Axon Chadwick , having searched and researched we were pleased to find this attractive model which gives a good window size and a contemporary design. The delivery man was lovely and really helpful , over and above our expectations”

Direct Stoves 5 star review on 19th September 2023

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Posted 1 year ago

Hi Lynne, Thanks very much for your review. It's great to hear that you've found Direct Stoves' customer service to have been delightful, as well as the delivery. As you mention, the Axon Chadwick is a very attractive and effective model which has proven to be very popular with customers. We really appreciate your having taken the time to upload a photo showing this off. If we can offer any further advice or assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Staff on the phone were very helpful in answering questions and delivery was quick. Haven’t yet had it fitted so comment on the fire itself yet.”

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Posted 1 year ago

“Fantastic stove, great quality & looks really good & gives off plenty of heat. Service from Direct Stoves was excellent with estimated 2-hour delivery slot given on day of delivery with regular updates.”

Direct Stoves 5 star review on 18th September 2023

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Posted 1 year ago

Hi Kate, Thanks for your review. It's good to hear that you've been so impressed by the stove received and we really appreciate your having taken the time to upload a photo of this in situ. If we can offer any further advice or assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I have not fitted the log burner as of yet and being installed on the 9th and 19th of October but happy with how it looks”

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Posted 1 year ago

“Good service and quick delivery”

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Posted 1 year ago

“Very competitive pricing and availability. Only issue was no tracking info for delivery. Spoke with customer service who also had difficulty in understanding why.”

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Posted 1 year ago

Hi Darren, Thanks for your review. It's good to hear that you were impressed with our stock and pricing. Our shipping partners are usually very good at keeping customers informed. That said, and as you mention, our customer service and dispatch teams are always happy to help where further advice might be needed regarding delivery. Thanks again for your order. Let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great price, service and delivered on time. Can’t ask for more. And would definitely recommend.”

Direct Stoves 5 star review on 15th September 2023

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Posted 1 year ago

Hi Jordan, Thanks for your review. We really appreciate your comments regarding the order and delivery. It's also great to see the stove up and running. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very straightforward purchasing experience and delivered when they said it would. It hasn't been installed yet, as I can't find anyone to do it but it will be fab when it is in situ.”

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Posted 1 year ago

“Excellent service. Arrived a day early and I was given plenty of warning. The product I purchased is really good quality. Many thanks John”

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Posted 1 year ago

“Delivery took six days. It said 48 hours on the website. I ordered my stove two wks ago and it still doesn't work. The door is faulty. Still waiting for a replacement. The customer service team are very helpful and friendly.”

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Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issues experienced with your order, but it's good to hear that the customer service team at Direct Stoves has been as helpful as we've come to expect. Unfortunately, and as you will already be aware, there was an issue with the delivery whereby the courier delivered to one of our other locations in error. As soon as our team was made aware of this, we took steps to get this redelivered as quickly as possible, but we appreciate that this as well as the aforementioned component have meant some inconvenience, for which we apologise. We can see that our customer service team contacted you yesterday to advise that the replacement has been ordered from our supplier. If you have any other queries or need any further information, please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I ordered an Axon Millbeck, but received a Woodford Turing. A phone call established that they were one and the same, branded differently. Delivered on a pallet to the front of the house and as I hadn't paid for a two man delivery had to manoeuvre it into the house. It was very heavy! It looks great, and seems very well made, consistent with the lifetime guarantee. I'm waiting for it to be fitted so can't comment on performance, but I'd be surprised if it doesn't perform as expected.”

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Posted 1 year ago

“took a while to arrive but exelent delivery and supurb stove very pleased”

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Posted 1 year ago

“Can't fault Direct Stoves for service and delivery however the quality of the Carron stove supplied is somewhat disappointing. Water came out of joints on first fire up, colour doest match flue and there is no riddle for the Ash?”

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Posted 1 year ago

Hi Mark, Thanks for your review. We appreciate your feedback regarding the stove received, and we're pleased to hear that you've been impressed by the service received from Direct Stoves. The multifuel kit for the Carron stove would typically include a grate, front fire bar and ash pan. We only rarely hear of issues with ash spilling etc. where stoves are overloaded with fuel. This said, if you are still experiencing problems with the stove and if you would like any advice from the customer service and/or technical teams, we'd encourage you to get in touch so that we can advise as needed, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Payed a large sum of money for a fire and only after purchasing was I told it was out of stock. Was due to come mid July but didn’t come until early august”

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Posted 1 year ago

Hi Grace, Thanks for your review. We are sorry for any inconvenience regarding delivery of this stove. Unfortunately, lead times for pre-order items are not guaranteed and we do sometimes find that these can extend due to factors affecting manufacturing and supply, which are outside of our control. We try and keep customers as informed as possible and would always encourage you to contact the team should you require any updates or further information regarding orders in progress. Please rest assured that we appreciated your patience and please do let us know if we can assist with any future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Recently, I purchased and updated my Carbon monoxide ALARM, from Direct Stoves, product was exactly what it said on the box and, delivery service . and communication on the telephone was perfect.”

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Posted 1 year ago

“My stove was delivered just a week ago, it will not be installed for another 2 weeks so too early to judge. But ordering and delivery worked well so I have high hopes.”

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Posted 1 year ago

“Excellent service and price. Fantastic stove.”

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Posted 1 year ago

“Excellent support from the Sales Team … and an excellent product.”

Direct Stoves 5 star review on 7th September 2023

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Posted 1 year ago

Hello there, Many thanks for your review. We are pleased to hear that you are very happy with your new purchase and love the picture you have shared. Kind regards, Direct Fireplaces & Stoves

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,554 reviews