Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Very good delivery very pleased with stove and excellent price”

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Posted 3 years ago

“Speedy delivery, stove looks even better in situ than I thought it would. Beautifully finished, an impressive fire for a very reasonable price. Very satisfied with my purchase and the service received from Direct Stoves.”

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Posted 3 years ago

“Very good product and service”

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Posted 3 years ago

“Very pleased with the Solution 4 and delivery”

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Posted 3 years ago

“Customer Service is outstanding - they were replying to emails at 9pm and when I changed my order and rang next morning to confirm- change had already been made! Outstanding attention to detail & follow up. The stove is marvellous, really well packaged, great delivery, I can't fault them - good people and good products 👍”

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Posted 3 years ago

“Nice friendly, and efficient service. Stove delivered on time, as promised.”

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Posted 3 years ago

“Excellent sales service, good helpful advice... very pleased with products arrived on time ..”

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Posted 3 years ago

“Hi,i’m very happy with my stove”

Direct Stoves 5 star review on 23rd November 2021

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Posted 3 years ago

“fast delivery, excellant product and competative price, all round very good”

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Posted 3 years ago

“Hello. Looked on the website, seen the stove we wanted . Direct stoves quoted & we accecpted. Delivered to our door within 3 days. Great service.”

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Posted 3 years ago

“It's perfect and really heats up the lounge well.. great purchase”

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Posted 3 years ago

“Had a few problems with delivery but contacted customer services who were very helpful in resolving the matter. There was also a damaged part of my fire but once again the issue was rectified very quickly. Best customer service I have received in a very long time. I am so pleased with my fire and would definitely recommend direct stoves to anyone.”

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Posted 3 years ago

“Great advice in the shop from Anthony but didn't decide on a stove there and then. Later ordered online which was excellent, especially being able to pick delivery date. Only problem was delivery was one man who couldn't move or lift the stove on his own. Luckily one of neighbours agreed to help him. Very happy with stove.”

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Posted 3 years ago

“Easy to use website containing all the information we needed to decide which stove to buy. Excellent price offered and very prompt delivery. A really good experience, thank you.”

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Posted 3 years ago

“We have yet to install our stove. However, the delivery of the stove left a lot to be desired! It was delivered in a Bedford type van with no tail gate lift or any other means of removing it out of the van! No equipment was available and I had to use my own plan of action to remove it from the van, luckily without any damage. The driver was not at fault apart from probably should have refused to deliver it without the written instructions on the Delivery Note being adheared to!”

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Posted 3 years ago

“Fast delivery and no hassle”

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Posted 3 years ago

“Delivered promptly and followed my delivery instructions. Fast effective communications hen I had to email questions.”

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Posted 3 years ago

“From web site order to delivery no problem fast efficient and carefully delivered Highly recommend Peter Hatt Complete chimney services”

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Posted 3 years ago

“A very good service!”

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Posted 3 years ago

“Excellent service. I had an issue with a damaged product and it was replaced very quickly. Speedy , polite customer service department. Also my vlaze heat shield was competitively priced. Definitely recommended.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews