Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

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“Amazing service and such quick delivery, just what we needed.”

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Posted 1 year ago

“We were impressed with the product, the packaging for shipment was very professional for a heavy and fragile item. The stove looks brilliant, well worth value for money!”

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Posted 1 year ago

“A perfect shopping experience, quick delivery, quality appliances, and great customer service.”

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Posted 1 year ago

Hi Neil, Thanks for your review. We're pleased to hear that you were impressed with the overall experience of shopping with Direct Stoves. As you mention in your feedback, we aim to offer quality products with quick and convenient delivery. Our sales and customer service teams are always happy to held with any queries regarding the same. Thanks again for your review, and please let us know if we can offer any further advice. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent Stove. Recommend Direct Stoves”

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Posted 1 year ago

“Good illustrative web site. Delivery as promised and well packaged fire”

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Posted 1 year ago

“The web site accurately described the options for the stove pipe to flue adaptor. Part arrived on time and was designed and crsfted in stainless steel and very well made. The welds and shaping were perfect and all for £40 Inc postage and packaging. Tried it on my existing flue pipe and fit was perfect fit. Very reassuring when u think it has to carry the exhaust gasses.”

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Posted 1 year ago

Hi David, Thanks for your review It's great to hear that you've been impressed with the quality of the adaptor received. We maintain a wide range of components to aid in the fitting of solid fuel and gas appliances, and these (as you've noted) are available at very competitive prices. In the event that you need anything else for your stove, we'd love to hear from you again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“No complaints, stove seem ok. Instructions for the vents are not there, for example which way you open and close vent on the top of stove. Approximate positions for the bottom two slides when you have fire on, as a newcomer to a stove basic instructions would have been helpful”

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Posted 1 year ago

“Spot on great customer service and very prompt delivery.”

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Posted 1 year ago

“Amazing service no problems at all lovely lady on the phone was very knowledgeable and helpful x”

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Posted 1 year ago

Hi Jayne, Thanks for your review. It's great to hear that the service received was to your liking. Our knowledgeable sales team are always happy to help in finding a stove or fire which is suitable for a prospective customer's needs. We trust that you'll get in touch if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fantastic service very helpful staff would recommend to anyone.”

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Posted 1 year ago

Hi Russ, Thanks for your feedback. We're pleased to hear that you've found the service received to be fantastic. As you quite rightly point out, our sales team is always happy to assist with any queries that prospective customers might have; we'll be sure to pass your compliments on to the team. Please don't hesitate to contact us again if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I am satisfied good quality fast and safe good delivery”

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Posted 1 year ago

Hi Sylwia, Thanks for your review. It's great to hear how satisfied you are with your order. We're proud of both the quality of our products and the convenience of our delivery services, and we appreciate your having acknowledged the same. Thanks again, and please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordered Woodburner over the phone and it was dealt with very by professional, friendly sales staff. The process was straightforward and delivery date arranged there and then for the following week. Delivery was prompt and item was very well packaged. Would definitely recommend using them based on my experience.”

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Posted 1 year ago

Hi Ivan, Thanks for your feedback. It's great to hear that your overall experience in ordering with us was so positive. We'll be sure to congratulate our sales team for their hard work. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I had to make a return and the team at Direct Stoves were super-helpful and completed it promptly.”

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Posted 1 year ago

“I love our stove and it was a great price. It was delivered on the requested day. Just a word of warning on delivery, we have a slight slope with steps down to our property and the delivery man couldn't bring it to the front door as if was on a pallette. Obviously not the lightest object to carry!”

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Posted 1 year ago

Hi Lizzie, Thanks for your helpful feedback. It's great to hear that you're impressed with the stove and the price at which this was received. As you quite rightly state in your review, our free one-man stove delivery service would involve a pallet truck. While the driver would aim to transport the goods as close to the property as possible, this would be dependent upon the accessibility of the property. We try and make details regarding our delivery service as clear as possible, but we always welcome contact from prospective customers if there are any concerns or queries: https://www.directstoves.com/delivery-information This said, thanks again for your review. We trust that you'll let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I needed a new woodburner fairly urgently, and after much searching online for the right size/width/availabilty I came across Direct Stoves who had an excellent varierty of stoves. I ordered a Saltfire Wide on 24th January - it arrived 6th February! Excellent customer services as I am deaf and can only use email, all emails answered immediately. Highly recommended.”

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Posted 1 year ago

Hi Judith, Thanks for your review. We're glad to hear that you've managed to find the right stove for your requirements. The Saltfire range is especially popular but, as you quite rightly mention, we at Direct Stoves offer plenty of choice when it comes to solid fuel appliances. It's also great to hear that you've found our customer service to be excellent. We'll be sure to let the team know what a fantastic job they've been doing. Thanks again for your order and for providing such helpful feedback. Please do let us know if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very good If required at a later date could I purchase a new and different accesseries ie Logs or Coal etc Thanks Phil Walmsley”

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Posted 1 year ago

Hi Philip, Thank you for your review. It's great to hear that you're pleased with your order. If you do happen to need anything else from us then please do contact us again and we'll be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Helpful and efficient company. Lucy answered the phone quickly and was reassuring. Delivery was quick and free.”

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Posted 1 year ago

Hi Catherine, Thanks again for your order and for giving such helpful feedback. We'll be sure to pass on your compliments to Lucy and to the rest of the team. As you quite rightly mention, we take pride in the efficiency of our ordering process. Our speedy shipping is free to mainland UK addresses so that we can deliver customer satisfaction at a competitive price. If you find yourself requiring anything else then we'd love to hear from you again. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Amazing company great support for trades”

Direct Stoves 5 star review on 6th February 2023

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Posted 1 year ago

Hi John, Thank you for your feedback. Its great to see your stove roaring away. We're very proud of our sales and customer support network. If we can offer any other help or advice in future then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Paid for next working day delivery & didn’t arrive when it should have. Got told it was coming the following day between 8am - 12pm & didn’t arrive until 2:15. I had a work man booked in.”

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Posted 1 year ago

Hi Kate, Thank you for your feedback. We’re sorry to hear about your experience and that we didn’t meet the level of service that we aim for at Direct Stoves. Unfortunately, due to the current energy crisis, we are still in the midst of an unprecedented surge in demand for our products. Our third-party delivery partners have in some instances struggled with a high volume of consignments being processed through their systems. We try our best to ensure that all customers receive orders as and when expected, but we apologise that we were unable to uphold our usual high standards on this occasion. We sincerely apologise for any inconvenience that this has caused you. Our team will of course take your comments on board. If there’s anything further that we can do to assist then please don't hesitate to contact us. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service delivery on time and very pleasant”

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Posted 1 year ago

Hi Steven, Thank you for taking the time to leave a review. We're thrilled to hear that you've had a good experience in ordering with Direct Stoves, both in terms of delivery and the level of service provided. Please do let us know if we can assist further, either in terms of the stove received or with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,577 reviews