Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Very happy with the service. and very happy with the young lady who I dealt with on the phone she was very pleasant and it was a pleasure to talk to her”

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Posted 3 years ago

“I would love to write a review but haven’t received the stove !! Ordered beginning July told the middle of July told the 19th July but no stove 👍”

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Posted 3 years ago

“Prompt delivery and stove itself is beautiful and well made”

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Posted 3 years ago

“Brilliant, ecstatic with the log burner..thank you..”

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Posted 3 years ago

“Thank you so much for the very quick delivery of my stove”

Direct Stoves 5 star review on 14th July 2021

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Posted 3 years ago

“Still waiting for answer after disappointment of broken handle on stove door.”

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Posted 3 years ago

Hi Louis Sorry that the handle on your stove arrived damaged. I can see that you reported on the 8th July and we ordered a replacement handle from the supplier the same day. We spoke on the 14th to confirm what was happening and a replacement was dispatched on the 19th and arrived on the 20th July. Many Thanks

Posted 3 years ago

“The stove is very satisfactory. I have only had it on for demonstration and one other occasion so far, but am delighted with it. The delivery service was excellent and putting the stove together was not taxing, much having been done before delivery, ie legs attached.”

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Posted 3 years ago

“Ordered online, very easy site to use. Delivery stated 48 hours and I could choose the delivery date. My stove arrived exactly on time and in perfect condition. Excellent service.”

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Posted 3 years ago

“Great fire and price. Very well made can say enough.”

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Posted 3 years ago

“Took a while to receive the stove , but now Iv have it installed it looks lovely, just need to fire it up now ❤️”

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Posted 3 years ago

“Excellent company, brilliant customer care provided by Nick when we requested to exchange the initial one we chose and kept me up todate whilst exchange went through, would highly recommend.”

Direct Stoves 5 star review on 7th July 2021

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Posted 3 years ago

“My stove arrived exactly on time, was exactly as stated and really well packaged. It looks amazing and I am delighted with it. Highly recommended”

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Posted 3 years ago

“Price matched an online comparison and delivered in two days, excellent.”

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Posted 3 years ago

“Excellent what else can I say. Easy to order, arrived about 4 days later. Tried local dealers and would of waited 3 or 4 weeks and 2 out of 3 asked to do a home visit, each time tried to convince us to get a new flue which would of more than doubled our cost. Our flue is only 4 metres long and in excellent condition??? Plus we paid £1,049.00 delivered, cheapest locally was £300 more expensive!”

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Posted 3 years ago

“I am delighted with the Broseley electric stove supplied by Direct Stoves and for their excellent service. So much nicer than the smelly old gas stove which it replaces.”

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Posted 3 years ago

“Excellent product and excellent service delivered promptly a value for money product would buy from Direct Stoves again and will recommend them to others”

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Posted 3 years ago

“Stove and delivery 1st class flue pipe was fine but the free register plate too small had to buy a bigger one but hamlet 5 stove is well made and looks really good”

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Posted 3 years ago

“Great fire pit ideal for a small outdoor space”

Direct Stoves 5 star review on 1st July 2021

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Posted 3 years ago

“Very good fast delivery and good price”

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Posted 3 years ago

“Sue Davis was an absolute star. She helped me out loads and made sure that we got our stove and parts delivered in time. Can’t thank her enough 👍”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews