Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,554 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 2nd December 2024

174

Anonymous

Anonymous // 01/01/2019

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“Delivered safe and sound on time. No complaints”

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Posted 1 year ago

“Excellent service, Have now had stove installed very happy”

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Posted 1 year ago

“Great little light burner, good quality and large space to burn. The stove was ordered and delivered in 48 hours and great communication throughout.”

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Posted 1 year ago

“Ordering of the stove not a problem. Had an issue with delivery which resulted in me have to do a 3 hour round trip to pick it up from the couriers warehouse myself at my own expense.”

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Posted 1 year ago

“Really good company to do business with. very informative even with the delay that we had it was dealt with at ease. My stove is exactly what was described and the quality is brilliant! I would recommend and I will be purchasing future stoves/others from this company!”

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Posted 1 year ago

“Took a while to arrive but delivery man was lovely and the fire looks lovely”

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Posted 1 year ago

Hi Morag, Thanks very much for your review. It's good to hear that you're impressed with the fire now that it's been delivered, and thanks for uploading an image. If we can offer any further advice or assistance regarding your order, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with all aspects of purchase and delivery. Helpful and friendly on the phone , and efficient and speedy delivery of our electric stove . We are thrilled with the stove itself ( Celsi Rochester) which looks like a real wood burner .”

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Posted 1 year ago

Hi Helen, Thanks very much for your review. It's great to hear that our sales and dispatch teams were as helpful as we've come to expect, and that you're impressed with the stove upon receipt. As you mention, the Celsi Rochester electric stove comes highly recommended for its realistic flame pattern and ease of use. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“A amazing company and delivery service very easy to order and staff very helpful”

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Posted 1 year ago

“Good delivery on time”

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Posted 1 year ago

“Delivery was prompt and on time great service”

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Posted 1 year ago

“Absolutely brilliant stove. Took delivery of our MI stove a couple of months ago and had it installed but was only in the last few days we had call to use it. It lit easily and kept going - the glass stayed totally clear. Last log was put in at around 5pm as we moved to another room with a different woodburner for the evening. Next morning came down and was thinking of clearing it out but there were still glowing embers - absolutely brilliant 5kw burner Direct Stives arranged for delivery on the day we wanted ie the day before the fitters arrived - really helpful.”

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Posted 1 year ago

Hi Michael, Thanks for your review. It's good to hear that the delivery from Direct Stoves was as quick and convenient as we've come to expect, and that you've been getting plenty of use out of the stove. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service and prompt delivery. I would highly recommend”

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Posted 1 year ago

“Order has not arrived and is now a few weeks late.”

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Posted 1 year ago

Hi Daniel, Thanks for your review. We were sorry to hear of the issue affecting your order. I can see from notes on your order that this now been arranged for dispatch with our third-party haulage team, and can only apologise on their behalf for the delay. We do advise that if there are any concerns regarding delivery, including anything relating to delays, it is best to let our dispatch team know ASAP so that we can advise as needed. Regardless, please do let us know if we can offer any further assistance, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely love this stove it ticks every box at a very affordable cost”

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Posted 1 year ago

“I bought a wood burning stove, super quick delivery and professionally packaged. Speedy delivery and kept informed every step of the way. Great service, I highly recommend Direct Stoves.”

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Posted 1 year ago

“What can we say other than everything we expected it to be”

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Posted 1 year ago

“Direct Stoves I found is an excellent company to deal with I was able to make a very easy telephone purchase of a free standing electric stove which is excellent.The free delivery service was also first class as the purchase price of the deal was the best I could find on line.”

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Posted 1 year ago

“We bought a multi fuel burner from direct stoves, excellent purchase but communication between staff is very poor. Delivery was due on a Tuesday but arrived on the Monday, luckily someone was a home. They say door delivery, but it isn’t ours was left on the driveway.”

Direct Stoves 4 star review on 13th October 2023

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Posted 1 year ago

Hi Lesley, Thank you very much for your feedback. We're sorry to hear of the issues experienced with this order. Our one-man delivery does specify that: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." If the driver does not feel that they are able to safely transport the pallet delivery to the front door then unfortunately they must leave the goods at the closest access point. Similarly, while we do apologise for the confusion regarding delivery, ultimately any delivery dates requested are not 100% guaranteed. Rescheduling through our shipping partner should have been fully communicated by said partner and we would still apologise on their behalf for the inconvenience. Regardless, thanks again for your order. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very happy would recommend and would use again”

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Posted 1 year ago

“Very good service and quick delivery would definitely recommend to others”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,554 reviews