Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,587 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service from start to finish. The telephone sales staff were very helpful and friendly. The stove arrived quickly and was well packaged on a pallet. Big thumbs up!”

Helpful Report

Posted 1 year ago

“Staff at Direct Stoves very helpful. Staff at the delivery company also helpful and friendly. I ordered it well in advance of needing it, hence delivery over one month.”

Helpful Report

Posted 1 year ago

“Superb service throughout - could not fault this company. The delivery date was changed at short notice without hassle and the stove was delivered in a timely and professional manner. Overall I am delighted with my purchase of such a stylish and efficient stove.”

Helpful Report

Posted 1 year ago

“Excellent service quality stove , only downside, can’t get a installer as a stay in scotland ,”

Helpful Report

Posted 1 year ago

“Great service, delivered on time”

Helpful Report

Posted 1 year ago

“..........”

Helpful Report

Posted 1 year ago

“Excellent service and delivery bought two stoves.”

Direct Stoves 5 star review on 14th November 2023

Helpful Report

Posted 1 year ago

“Great value stove. Easy to order with accessories needed to complete installation. Delivery options available and no problems with delivery. A great experience. Would highly recommend.”

Helpful Report

Posted 1 year ago

“From initial contact to the supply of a stove everything went well, the fire I selected was fitted and is now making the home lovely and warm”

Helpful Report

Posted 1 year ago

“I ordered the Broseley Canterbury Slimline Gas Stove. The stove requires some assembly and unfortunately when I went to fix 1 of 4 legs I discovered that one of the pre-drilled holes wasn’t deep enough. I also discovered that the supplied self taping screws supplied to fix the heat shield were not strong enough to fix the shield to the rear of the stove. Therefore I have had to purchase a bolt to resolve the leg issue and some quality self taping screws. Very disappointing for the £1,025 that the stove cost.”

Helpful Report

Posted 1 year ago

Hi Craig, Thanks for your review. We are sorry to hear of these unusual issues experienced with the order received. We do generally recommend contacting our Direct Stoves customer service team ASAP if there are any problems, as we can liaise with the supplier(s) with a view to addressing said problems as quickly and completely as possible. That said, we're glad to hear that the issues have now been resolved and would like to again express our thanks for your order. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove arrived in good time, well packed with no damage. Working well. Very pleased with the service and and product.”

Helpful Report

Posted 1 year ago

“Ordered by telephone, Very helpful staff answered all the queries, Stove in stock, Here in 2 days, Now fitted very pleased with it. Great service and company to deal with. Recommend”

Helpful Report

Posted 1 year ago

“Unfortunately on the day the stove was due to arrive we realised a mistake with our measurements. My husband phoned and luckily we were able to stop delivery before it happened. Our only complaint was that we still got charged the £140 delivery charge despite the stove still being on the lorry and not actually even being delivered to us so not needing collecting with an additional pick up etc. It never even left the lorry but we still had to pay.”

Helpful Report

Posted 1 year ago

Hi Vicki, Thanks for your order and for your review. We are sorry to hear of the issue experienced. Unfortunately, because we are ourselves charged by our delivery partner for both deliveries and return consignments/restocking charges, we are not always able to offer cancellations free of charge once the goods have been dispatched (especially in the event of a change of heart). As we're sure you can appreciate, we offer one-man delivery free of charge to try and offer the most competitive prices that we can, but large and heavy pallet deliveries can be fairly expensive hence the aforementioned returns charge. Our Dispatch team worked to try and resolve the issue as quickly as we could with as little inconvenience to yourself as we could muster under the circumstances. Please do let us know if you need any help or advice regarding future orders, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Goods arrived damaged. Long, long wait for collection and replacement. Disappointed, but happy with response from Direct Stoves.”

Helpful Report

Posted 1 year ago

Hi Hilary, Thanks for your review. We were sorry to hear of the issue experienced with the order. We can see that our customer service team contacted the supplier as soon as we were made aware of the issue, in order to get this resolved ASAP. Unfortunately, because of the time of year and the high demand for many suppliers' products and services, lead times for replacements can be slightly longer than usual. This being said, we appreciate your patience and we're glad to hear that you were pleased with the response from our team at Direct Stoves. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“One of the best companies I have dealt with brilliant from start to finish quick delivery will def recommend and will use again”

Helpful Report

Posted 1 year ago

“Didn't arrive on due date. No phone call to say why until I telephoned. My son lost a days work £120, waiting in all day. Wrote an email asking for some compensation- no reply. Not good!”

Helpful Report

Posted 1 year ago

Hi Claire, Thanks for your review. We were sorry to hear of the delay experienced. As per our terms and conditions, our Dispatch team aims to "inform you of the anticipated delivery date for the goods which you have ordered and any date notified to you for delivery will be approximate only". We do appreciate the inconvenience caused by the delay, and can only apologise on behalf of our delivery partner. As we use third party couriers for delivery purposes, we are not always given immediate notice of delay to delivery; upon your having notified our team of the issue, we immediately contacted the supplier to find out the reason for the delay and to advise of the new expected delivery date, which happened to be the following day. Though this is thankfully rare, delays can and do happen around this time of year due to the very high demand on pallet networks and these are often outside of our control. This said, we are sorry for any inconvenience to your son and appreciate your feedback. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service, Very pleased”

Helpful Report

Posted 1 year ago

“great service! Over the moon with my stove it looks fantastic!”

Helpful Report

Posted 1 year ago

“Kiln dried wood was excellent and arrived in a builders bag on a pallet as described. The wood is burning really well. The delivery company arrived on time and the driver was very friendly and couldn't have been more helpful . Great experience”

Helpful Report

Posted 1 year ago

“Very poor customer services, 9 weeks for delivery. No communication at all, I had to keep ringing to check for updates. Told it was being delivered & took the day off work & never came.”

Helpful Report

Posted 1 year ago

Hi Kerry, Thanks for your review and for taking the time to upload a photo of your new electric stove. We were sorry to hear of the issue experienced with the delivery. As you'll be aware, our Dispatch team contacted you on the 13/9 to advise that the supplier had unexpectedly fallen out of stock of the cupboard base, and that they were awaiting the next shipment. We had given an expected lead time as per the best available information from our supplier, but had stressed that any lead time was an estimate based on the high demand for heating appliances at present. This along with delay to shipping between the courier's mainland UK and Northern Ireland depots meant that delivery was somewhat later than anticipated, and we can only apologise for any inconvenience. In the event that you do require any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,587 reviews