Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,578 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“What a fantastic company ,,made it really easy from start to finish and delivered superfast,, thank you guys”

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Posted 2 years ago

“We have received our stove and are very pleased with it so far. we have not got it connected up yet but are looking forward to it being installed and useable.”

Direct Stoves 5 star review on 3rd July 2022

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Posted 2 years ago

“Great service from ordering to delivery I was kept well informed on my delivery schedule and delivery driver was as excellent”

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Posted 2 years ago

“Great service. Will use again *****”

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Posted 2 years ago

“Very quick delivery and a great looking stove. I was advised beforehand that the delivery man could not enter my property with the stove. But leaving the stove on the pavement wasn't helpful to someone who couldn't shift it on her own. Luckily a strong neighbour carried it inside for me. Hence 4 stars and not 5.”

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Posted 2 years ago

“Very good service, plenty of stoves to choose from at competitive prices, once we had chosen the stove we wanted, buying it was simple with a choice of delivery dates that suited us. The delivery was well organised and arrived on time. We would highly recommend Direct Stoves”

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Posted 2 years ago

“Answer phone very quickly, very pleasant girl answered, took order and was with me within two days, keep me informed, would recommend them. Had to ring back because I thought parts were missing, they rang me back and told me were to look and found them, again very nice manner on phone, nothing to much trouble.”

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Posted 2 years ago

“It’s not installed yet, so far the ordering and delivery were very good, I’ll add further comments when it’s working, about 4 weeks. Thank you.”

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Posted 2 years ago

“Excellent service. No issues”

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Posted 2 years ago

“Great to deal with, good product, bought 2 stoves”

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Posted 2 years ago

“Excellent service and good quality goods. Arrived when promised.”

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Posted 2 years ago

“Free delivery and delivered as per schedule. Log fire was well packaged and overall good quality.”

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Posted 2 years ago

“Very pleasant on the phone answered all the questions I wanted to know product arrived on time”

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Posted 2 years ago

“Ordered the stove, it came quickly and as described- not much more I can say”

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Posted 2 years ago

“Very pleased with service and delivery arrangements. The only problem we had was not understanding what we needed to chose with our stove. When we realised we had made a mistake I rang and a lovely lady sorted things for us. We did have today £10 but it was our error”

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Posted 2 years ago

“Excellent service Lucy was very helpful.”

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Posted 2 years ago

“Smooth transaction from start to finish.”

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Posted 2 years ago

“first-class service from webpage browsing to delivery to an e-mail asking if everything was ok ! excellent!”

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Posted 2 years ago

“High quality. Prompt delivery”

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Posted 2 years ago

“Good communication, delivery as and when promised plus packaging was substantial. The delivery driver, in this case a lady, went out of her way to be helpful. I would certainly recommend this company based on my own experience.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,578 reviews