Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

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“Order placed in early November. No sign of the stove in mid-December. Customer services cannot provide a firm delivery date. I've had to chase for order updates. Online portal shows the order as delivered.”

Helpful Report

Posted 3 weeks ago

Hi Gerald, Thanks for your order and for your feedback. We are sorry for the delay in receiving the stove. We can see from the notes on this order that the Dispatch team had contacted you on the 12/11/24 to advise that the optional woodland log set for this electric stove was out of stock. There has been a slight further delay since then and the last update received was that the logs are due in approximately late January 2025. In the aforementioned email, Dispatch had suggested contacting our sales team if you did need an alternative which is available sooner or if you needed to arrange the stove to be sent ahead. It is always our intention to keep customers as informed as we can and can only apologise for not having been able to give a fixed date for the optional logs at this stage. If you need any further assistance then please feel free to contact 0161 376 4181 or sales@direct-fireplaces.com and we'll be happy to advise. Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Great value, stove is great. Had a slight mark where the packaging had rubbed the paint, but Direct Stoves sent a can of touch up paint in the post and now it's perfect. I would happily recommend them.”

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Posted 3 weeks ago

“Packaged well, delivered on time, looks lovely in my new lounge”

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Posted 3 weeks ago

“Excellent service, impressed with pallet delivery and superb packing. Also can’t beat the price”

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Posted 1 month ago

“Only the stove arrived on schedule, we received a cheap looking 90 degree flue bend instead of a straight cast iron flue pipe, we also didn't receive the cast iron spigot pipe connector. I contacted customer services straight away and informed them of the above and they said they would contact me ASAP same day but no response. I then had to chase them nearly every day following week as I wasn't updated. Eventually the straight flue pipe was delivered nearly a week after, but no spigot. I then had to chase them for this and it then arrived 2 days later. I also ordered an oak lintel fireplace beam same time as the fire which was on a 8 to 10 days delivery. I didn't receive the beam for just under 4 weeks. Again I was chasing them for days and they kept saying they will contact the manufacture and then will let me know, but never received an update. Communication is key in these situations but unfortunately not by Direct Stoves and overall sevice was very poor. I won't purchase again from Direct Stoves nor recommend to any of my clients in the future.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review. We are sorry for the delay in receiving your order in full, and for any dissatisfaction with the service received. We can see from the notes on this order that our Dispatch team had chased this with our suppliers in each instance, to try and rectify the issues mentioned as quickly as possible. It is always our intention to keep customers as informed as we can insofar as lead times. Unfortunately, because it is at this time of year that heating appliances are in highest demand, response times can sometimes be longer than normal, for which we can only apologise. In the event that we can offer any advice or assistance in future, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 weeks ago

“Very good quality and price.”

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Posted 1 month ago

“Excellent contact, service and pricing. Thanks”

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Posted 1 month ago

“Website had lots of styles & choices to choose from. Excellent service from start to finish. Delivery was quick with helpful text messages to inform on delivery time. Item packed really well. Extremely pleased with the fire. Looks great!”

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Posted 1 month ago

“Purchased Charnwood aire 5 at the lowest price we could find on market. Prompt updates on delivery and helpful delivery driver. Wrong size flue liner arrived, we ordered a 6” and a 5” arrived - several days back and forth to rectify Flue pipe damaged in box - one end not circular due to damage with paint peeling away. Extended Charnwood guarantee code not passed onto us at time of purchase - we had to email again to gain this information. Poor experience after being recommended by a family member - dissapointing.”

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Posted 1 month ago

Hi Adam, Thank you for your feedback. We're glad to hear that you found our prices to be competitive, and we're sorry for any disappointment in light of the recommendation that you received. While issues with incorrect items or damage upon receipt are thankfully very rare, not to mention multiple issues with the same order, these can and do happen on occasion. Our Customer Service and Dispatch teams do work very hard to resolve any problems as quickly as they can. Response times at this time of year can be extended due to the sheer demand for heating appliances and we can only apologise for the delay. If we can offer any further advice or assistance at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Lovely people to deal with. Help given with choosing the right stove with absolutely no pressure to buy. Smooth transaction and absolutely love my new Chesney log burner. Would highly recommend this company.”

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Posted 1 month ago

“Very happy with my celsi electric stove”

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Posted 1 month ago

“Very nice stove high quality finish”

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Posted 1 month ago

“Service supplied was excellent and product - wooly mammoth wide-screen stove is fantastic”

Direct Stoves 5 star review on 19th November 2024

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Posted 1 month ago

“Very good product and excellent service ..kept upto date at all times.”

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Posted 1 month ago

“I am thrilled with my stove and the installers were fantastic.”

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Posted 1 month ago

“Online purchase very easy and issue raised re a potential defect on the barbecue was dealt with quickly and professionally. Didn’t find the staff member in store particularly helpful when trying to view the product prior to online purchase.”

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Posted 1 month ago

“Great service, good advice and really pleased with the product we purchased.”

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Posted 1 month ago

“We recently purchased a Broseley Canturbury electric stove from Direct Stoves in Bromsgrove. The showroom staff were very helpful and knowledgable. The whole ordering process was very straightforward and delivery was quick. Very pleased with the stove!”

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Posted 1 month ago

“Hi. Just one complaint and that is that there was no information about the multi fuel kit that I bought as an extra . But reading the main manuel stated that the stove is not suitable for anthracite which is a very common fuel . I want to send the multi fuel kit back but it’s in now and only allowed to burn wood.”

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Posted 2 months ago

“Excellent service, brilliant customer service and delivery, well packaged, can’t rate this company highly enough !”

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Posted 2 months ago

Direct Stoves is rated 4.5 based on 1,577 reviews