Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Very helpful, answered questions about the stove and fitting. Quick delivery, secure and well packaged. Initial delivery didn't include part of the order, but customer services were quick to act and supplied the missing items the next working day. Would definitely recommend for their customer service and prompt deliveries.”

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Posted 2 years ago

“Recommendation came for Direct Stoves from my son. Very easy to order, received quickly and would definitely recommend.”

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Posted 2 years ago

“DON'T RISK IT. Ordered a stove and liner pack and what a shambles the delivery process was the outset. First they changed my chosen date after I had called to check all was okay and they said it was. Then it didn't arrive and they didn't know where it was. Then they said they'd deliver DPD on Saturday but couldn't promise it would be there! I therfore cancelled my order but it took nearly two weeks to get my money back. I doubt that this company has any actual stock and is using a third party supplier over who they have little control. So BEWARE you may also have a long delay and be messed around if you place an order.”

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Posted 2 years ago

“Stove is great but fitting kit was just a plate of steel, I thought it would have come with some angle iron to attach to the inside of the chimney. The plate was not long enough either.”

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Posted 2 years ago

“The prices are very competitive and the range of products are excellent. The website is easy to navigate and ordering process easy to access. The delivery dates however changed a number of times but I was kept abridged of changes. However when the stove was delivered not all the axillary items were not included. I phone call ensured the missing items were posted out within 24hrs. Despite this I would recommend this company to friends and family . In short a professional organization providing a wide range of products at competitive prices.”

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Posted 2 years ago

“Direct Stoves service was absolutely brilliant. Just a shame about the delivery company who left the stove on the road outside and expected me to move it inside on my own. Driver just said it wasn't his priblem”

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Posted 2 years ago

“Fantastic service portway arundal best thing since the wheel cracking stove well impressed”

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Posted 2 years ago

“I recently brought myself a stove and twin wall flue kit from Direct Stoves. Firstly i found it near impossible to get to talk to anyone about the products before ordering, i did just order online in the end and am happy with the stove. However, the black twin wall flue kit i ordered has been a problem. It says on the kit page "This flue kit is approx. 2.5 metres from the top of the oven, if you require a taller flue pipe please choose Flue Pipe Extension Options when ordering"...........I chose a 1 meter flue extension. However when i got the order it came as a single flue stainless steel pipe. I have spoken to customer services on the phone who dont seem to know anything about the product and cant help me. I did get an email from customer services as well saying that i had received the correct flue (even though i ordered a twin wall, and the extension i received was a single wall)”

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Posted 2 years ago

“A very happy customer! 10/10 Great website and easy to navigate! Extremely happy with the customer service. Stove arrived on time and exactly as described.”

Direct Stoves 5 star review on 11th September 2022

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Posted 2 years ago

“Perfect from order to delivery 👌 excellent service thanks”

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Posted 2 years ago

“Really happy with our fire. It would have been helpful to have received delivery details prior to the delivery date instead of the day after.”

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Posted 2 years ago

“I was a bit nervous at first before placing order so much choice and I was completely satisfied with my stove as it was delivered on time, even the packaging was a perfect bit of kindling. Just wished finding a stove installer was this easy!”

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Posted 2 years ago

“Very good, professional advice, quick to return my call and courteous.”

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Posted 2 years ago

“Great customer service and fabulous product :-)”

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Posted 2 years ago

“Excellent quality product from a first class service provider”

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Posted 2 years ago

“Ordered a stove and a flexible flue liner, easy to use website and great to be able to choose a day. Received confirmation of the delivery date, waited in all day but the order never turned up. When we queried this we were told due to a shortage of delivery drivers it would turn up the following day. After waiting in all morning we phoned to find out what was happening, at this point they informed us that the stove we had ordered and been advised was in stock was in fact out of stock. The gentleman my husband spoke to offered us a more expensive stove but at the same price which we accepted. Another day of waiting in and the stove arrive but without the flue liner, another phone call and the flue liner arrived the next day. That was 4 days of waiting for goods to be delivered, we never received a message to say the items were on their way and when they could be expected like most delivery companies do. I feel their delivery company lets them down.”

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Posted 2 years ago

“Excellent stove, I looked everywhere and loved the Stove I bought. The price was good and the customer service was excellent. Thanks Guys it was a pleasure to do business with you x”

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Posted 2 years ago

“2nd purchase of a stove from them excellent prices and really quick delivery times and helpful staff”

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Posted 2 years ago

“Great customer service and support. Always happy to help in answering any queries regarding delivery timescales. Not only that but a good price on a quality product. This is the second time I have used them and never been let down or disappointed.”

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Posted 2 years ago

“Great choice of stoves - including some which are very environmentally friendly. Easy to order - arrived when agreed. Decent and fair pricing. Very impressed.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,577 reviews