Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Stove did not come on delivery date. New date agreed, still no stove. Difficult to contact - always got message service and then no one followed up. Very disappointed with direct stoves.”

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Posted 2 years ago

“Stoke and flue kit arrived safely good customer service would recommend”

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Posted 2 years ago

“Prompt delivery on day requested, great price , got £25 by adding promo code , stove in perfect condition . Thankyou”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Was very impressed with this company. An item we’d ordered through them was delayed, and Direct Stoves did a sterling job with chasing and following up for us. Customer Services rang us back almost immediately with a delivery date. All went smoothly and we’re very pleased. Thank you so much!”

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Posted 2 years ago

“100% recomendet”

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Posted 2 years ago

“Excellent, even priced matched. Very happy.”

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Posted 2 years ago

“Great products, choice and delivery. Really pleased with our new stove 👍 Very responsive with query on order and called to sort delivery problem out when I wasn’t there. All good.”

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Posted 2 years ago

“The stove is OK but the liner is no use because it isn't twin walled, the register plate is too small and didn't have a hole for the pipe. So the free items weren't worth having.”

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Posted 2 years ago

“Great stove , delivery easy and on time . Very pleased”

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Posted 2 years ago

“great to do business with”

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Posted 2 years ago

“Excellent service 👍”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Very happy with the young lady who took my order and the item came as arranged”

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Posted 2 years ago

“We ordered a Hunter Herald 5 which arrived in perfect condition on our chosen delivery date. We had free delivery which meant that the driver would be leaving the stove at the kerb so we bought a pallet trolley to get it into the house - the driver helped us get it onto the trolley and we wheeled it into the right room. I'd say to be sure that you're prepared to move the stove into position if you didn't pay extra for the two-man delivery.”

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Posted 2 years ago

“I'm anxious about buying stuff like this online but I was really impressed with the delivery, the fact it turned up in days and the quality of the wrapping. A slight fault was also fixed pretty much immediately with a replacement part. Would recommend to anyone.”

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Posted 2 years ago

“It's very unusual these days to be completely satisfied with a service but there's nothing to fault. The product, customer service and fitting have been exemplary. Thank you”

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Posted 2 years ago

“I ordered online which was great as I knew what I needed. Easy to do and super quick. My package arrived on the day I chose. The driver was very helpful. Can't fault any of it. The fire was well wrapped”

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Posted 2 years ago

“Quick delivery and product as described”

Direct Stoves 5 star review on 26th May 2022

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Posted 2 years ago

“My experience was very good, I got exactly what I ordered when expected. My biggest fear was the delivery but the stove was packed in a plywood box and strapped to a pallet and the driver from Palletline was extremely careful and helpful. Everyone at Direct Stoves was very helpful with my queries. I hate buying anything on the internet but my purchase from Direct Stoves was as good as it gets, although mine was a fairly straightforward order and I did not need to make any returns etc so cannot comment on that side of things.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews