Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,589 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

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“Excellent service from ordering to delivery thank you so much to the delivery driver was very professional and helpful many thanks”

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Posted 2 years ago

“Really impressive company to deal. The choice of fire, ease of internet ordering, communication through to delivery were all completed without any problems at all. Would certainly recommend this company to anyone.”

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Posted 2 years ago

“Pleased with the product and with the delivery which was when they said it would be but disappointed that they did not price match as advertised on there site”

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Posted 2 years ago

“super fast delivery!! Unopened yet so hoping its all there and undamaged. Delivery team were superb with comms”

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Posted 2 years ago

“Brilliant thanks”

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Posted 2 years ago

“Haven’t got the stove fitted yet, but ordered without hassle, it was delivered on time , I was kept informed at all times, the whole process was an absolutely pleasure, fire looks fab excited to get it fitted”

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Posted 2 years ago

“Very pleasant and efficient people to deal with and a great product. Thank you.”

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Posted 2 years ago

“Have bought a double wood sided stove before bought a beam for the fire ace excellent 👌 quality”

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Posted 2 years ago

“Customer service was very good.”

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Posted 2 years ago

“All delivered good and fast”

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Posted 2 years ago

“The stove came when expected, plenty of emails so all good, the stove looks good but it’s not working yet but hopefully we’ll be nice and warm”

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Posted 2 years ago

“Very pleased with our fire, and all of the service provided by direct stoves from the initial contact to delivery. Thank you”

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Posted 2 years ago

“Stove did not come on delivery date. New date agreed, still no stove. Difficult to contact - always got message service and then no one followed up. Very disappointed with direct stoves.”

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Posted 2 years ago

“Stoke and flue kit arrived safely good customer service would recommend”

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Posted 2 years ago

“Prompt delivery on day requested, great price , got £25 by adding promo code , stove in perfect condition . Thankyou”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Was very impressed with this company. An item we’d ordered through them was delayed, and Direct Stoves did a sterling job with chasing and following up for us. Customer Services rang us back almost immediately with a delivery date. All went smoothly and we’re very pleased. Thank you so much!”

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Posted 2 years ago

“100% recomendet”

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Posted 2 years ago

“Excellent, even priced matched. Very happy.”

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Posted 2 years ago

“Great products, choice and delivery. Really pleased with our new stove 👍 Very responsive with query on order and called to sort delivery problem out when I wasn’t there. All good.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,589 reviews