Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,586 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly just to say we are really pleased with our new Gazco electric stove. It’s great quality, very heavy and the flames look quite realistic. The heat output seems good. What we were disappointed with was the delivery of it. We ordered from direct stoves because the website said our chosen stove was ‘in stock’ and on a 3-5 day delivery. Almost three weeks and several phone calls later, it finally arrived. So that’s why we’ve rated only 4 stars. I’d rather the website gave a realistic delivery time than saying 3-5 days. But the delivery guy was great and we are very happy with it now that it’s here.”

Direct Stoves 4 star review on 14th October 2024

Helpful Report

Posted 4 months ago

“Fantastic Fire Place. Super fast delivery. 100% recommend”

Helpful Report

Posted 4 months ago

“The product was excellent! The delivery service was extremely poor . On the day delivery they turned up and loaded the stove on a crate and the stove was extremely heavy and we kindly asked could they bring it into house & they refused just dumped it on the driveway and left it there! Sorry if your paying over £600 think that’s really poor service”

Helpful Report

Posted 4 months ago

Hi Daniel, Thank you for your review. It's good to hear that you have been impressed with the recently received stove. Regarding delivery, we can see that you had chosen the standard free one-man delivery service when ordering online. As per the delivery information available on our website, "if [the driver] cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet". We do offer a two-man premium service to account for the weight of items, at an additional £30, via which a courier would have been able to bring the stove into the property. Because you did not opt for this, it will not have been safe for the driver to transport the goods beyond your driveway. This being said, we are sorry for any confusion or inconvenience. If we can offer any further clarity regarding our services then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Super fast delivery, good pricing and easy-to-arrange finance that allowed us to get the cook stove we wanted. Stove was well packed and delivered on a pallet when promised.”

Helpful Report

Posted 4 months ago

“Very good service and price. Arrived in good time and on time. Surprised that the stove had little protective covering other than clear plastic film, although I do appreciate it is a good thing to reduce excess packaging.”

Helpful Report

Posted 4 months ago

“very quick and easy to order and delivery spot on, many thanks for a great service”

Helpful Report

Posted 4 months ago

“Very good service. Was recommended to use these people . Ordered and arrived on day after order. Great service”

Helpful Report

Posted 4 months ago

“Delivered on time. All items as described. Delivery driver very helpful.”

Helpful Report

Posted 4 months ago

“Great quality product I ordered a geo cast with with down lights in them. I was really happy with the quality of the beam and the customer service I received”

Helpful Report

Posted 4 months ago

“Many thanks for your prompt, efficient, very fast service.”

Helpful Report

Posted 4 months ago

“Very friendly and knowledgeable. Everything went smoothly. Excellent service.”

Helpful Report

Posted 4 months ago

“Very efficient good looking stove, look forward to cold weather”

Helpful Report

Posted 4 months ago

“Our order arrived super quick, we haven't installed the stove yet so can't comment on how efficient it is but, all the parts were in the box undamaged.”

Helpful Report

Posted 4 months ago

“Very pleased with stove. The help in ordering was excellent.”

Helpful Report

Posted 4 months ago

“Mixed experience. I was recommended a stove by my installer, so I purchased it online not paying too much attention to the product itself. What can do is review the experience with the company having placed the order online. I added the item to my basket, chose a delivery date and paid. All very simple and I was very impressed how quickly it could be delivered. Except that wasn't correct. Despite being able to pick a date, and then recieving an email that quotes the delivery date without any additional comment, it is in fact fictional. I didn't know this until I phoned them to query it and was told it was just my requested delivery date, and not a confirmation, and that I should wait for email confirmation first. Problem is the website nor the order confirmation state this, anywere, at all. So having chased the delivery I was told I should have waited to book installaiton until I got the burner and was advised I should cancel installation as it was not clear when the burner was arriving. Luckily, I didn't cancel installation because only the next day I got an email stating the burner was dispatched and the day after it arrived (only a week after my fictional wished delivery date, so not the end of the world). So in summary it needs to be made much much clearer that having chosen a date this does not at all mean that's when it can be delivered. Misleading and confusing. And surely boring for the customer support team to deal with.”

Helpful Report

Posted 4 months ago

“Great products at a great price and with exceptional service, I highly recommend this business if your in need of a stove or just spare parts👍”

Helpful Report

Posted 4 months ago

“We did have a communication problem with our delivery as the haulage company did not deliver on the date it was expected. But once Direct Stoves were told of the problem they chased the haulage company and resolved to our satisfaction”

Helpful Report

Posted 4 months ago

Hi Kevin, Thanks for your review. We were sorry to hear of the issue experienced with the delivery but it's good to hear that our team was so helpful in getting the problem resolved. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Excellent service. Special thanks to Claire”

Helpful Report

Posted 5 months ago

“Great service. Very helpful staff”

Helpful Report

Posted 5 months ago

“After the watch was treated I will make sure everybody knows. I will never recommend Dirct Stoves”

Helpful Report

Posted 5 months ago

Hi Vera, Thank you for your review. We are sorry to hear of any dissatisfaction with the service received. Reading the notes on your order, it appears that our Dispatch team had contacted you to advise that the stove had fallen out of stock but would be available in the near future, so it would only be a short delay regarding delivery. We do appreciate the inconvenience caused but can also see that a manager had contacted you to apologise and to offer a choice of alternatives or a full refund if you were unable to wait. If you are still in need of advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

Direct Stoves is rated 4.5 based on 1,586 reviews