Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulose service. Lorraine could not be more helpful.”

Helpful Report

Posted 3 years ago

“Happy with ordering process and delivery speed, however when stove arrived it has some scratches on the front of it. Probably more hassle than it's worth to send back so have decided to use damaged item”

Helpful Report

Posted 3 years ago

“Helpful, Polite and efficient”

Helpful Report

Posted 3 years ago

“Not yet received this item”

Helpful Report

Posted 3 years ago

“We had an issue with our stove, You took ownership of the problem and resolved within a few hours, Fantastic service and a great product. thank you”

Helpful Report

Posted 3 years ago

“As expected, good service.”

Helpful Report

Posted 3 years ago

“Thrilled with new stove if it lasts as long as our previous Hunter great! Delivered when they said it would be. Would recommend Direct Stoves without hesitation. Great savings on dealers go direct!”

Helpful Report

Posted 3 years ago

“Recently purchased an Ekol clarity vision 5kw , excellent service from direct stoves and Andrew was a pleasure to deal with on the phone.Stove not installed yet , so post another review about performance , but on inspecting after speedy delivery looks fabulouse”

Helpful Report

Posted 3 years ago

“Order and delivery to Northern Ireland was excellent”

Helpful Report

Posted 3 years ago

“After a very disappointing start receiving a badly damaged komado BBQ the customer service was absolutely superb in resolving the issue . After speaking to Nick he always returned my calls and updated me regularly and resolved the issue speedily with little fuss! Thank you Nick and Direct stoves .”

Direct Stoves 5 star review on 2nd August 2021

Helpful Report

Posted 3 years ago

“Excellent service,restricted access to my property but they managed to deliver chose the canterbury electric stove,brilliant not working yet due to work going on but cannot fault the workmanship of the fire very heavy cast iron looks and feels like a log burner really rate this stove. Peter the wirral”

Helpful Report

Posted 3 years ago

“Fast efficient service and good quality product”

Helpful Report

Posted 3 years ago

“I recently ordered a new BRITISH MADE stove from Direct Stoves for mainly two reasons. 1, it was available in stock and 2, it was about £150 cheaper than my local stockist. I must say, that the local stockist to me was much more knowledgeable than the chap that I spoke to on the telephone at Direct Stoves, but he could not supply the stove of choice until December. I received the same stove five days after placing the order from direct stoves, and there was a weekend in between! The delivery driver had a motorized pallet truck and did all the work, placing the stove (which was all wrapped with its accessories in film and on a pallet) in my garage. I didn't have to help in any way. Great service, availability and value for money. I would like to add that after Brexit, it was very important to me to buy a British made Stove in order to support British industry.”

Helpful Report

Posted 3 years ago

“Hassle free shopping with a good range of products to browse/review. I ordered my stove and received it within 1 week. Kerbside delivery was easy and straightforward. The delivery driver was very helpful moving it on the pallet truck to my garage. The stove was very well packaged and there is no concerns regarding damage. As advised installation has only just been arranged following delivery so unable to comment on product performance as yet. I ordered a Peanut 3 it looks great and compact with fitted heat plate at the rear enabling minimum clearance from combustible materials.”

Helpful Report

Posted 3 years ago

“Very good product lovely look and quality performance”

Helpful Report

Posted 3 years ago

“Great quality stove, very pleased. 1st class”

Helpful Report

Posted 3 years ago

“Fantastic service from Stoves Direct. Our stove arrived on time and undamaged. It was professionally installed yesterday, but a bit too warm at the moment to test it properly.”

Helpful Report

Posted 3 years ago

“Out of stock when ordered but took payment before telling me. 20 minutes notice of delivery by a rude unhelpful chap.”

Helpful Report

Posted 3 years ago

“Very helpful when delivery was not advised, followed up and made 2calls to me with details and apologies.”

Helpful Report

Posted 3 years ago

“If I had realised that the logburner couldn’t be carried in the house I would have ordered it somewhere else. & very disappointed that the firebrick was damaged see pic”

Helpful Report

Posted 3 years ago

Hi Nic We offer a one and two man delivery service. You selected the one man service when ordering. You advised the fire brick was broken 2 days after delivery and we sent a replacement out to you the following day. Many Thanks

Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews