Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,588 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 24th February 2025

Jennifer Ruffle

Direct Stoves 5 star review on 23rd February 2025

SARAH OBRIEN

Direct Stoves 5 star review on 19th February 2025

Shaun Balston

Direct Stoves 5 star review on 15th February 2025

Leslie McLean

192

Anonymous

Anonymous // 01/01/2019

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“Beautiful fire, excellent service all round, delivery quick and tele sales have perfect helpful manor.”

Direct Stoves 5 star review on 17th March 2023

Helpful Report

Posted 1 year ago

Hi Sam, Thanks very much for your feedback. It's great to see your stove installed and looking fantastic. As you quite rightly mention, our sales team are always happy to assist with any queries that customers might have. We hope you'll agree that this, as well as our speedy free one-man delivery service, means that customers can choose a stove that is right for them and receive this as quickly as possible. Thanks again for your review. If we can make any future recommendations then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I received the stove well packaged although I haven’t got it installed yet I opened it up and checked it out, well made and looks like it is all there it was ordered a few weeks ago and was told that it would be the middle of April but the delivery was brought forward , once I was informed that the order was ready it was promptly delivered.”

Helpful Report

Posted 1 year ago

Hi George, Thanks for your review. It's great to hear that the stove came into stock earlier than expected. As you'll be aware, the continuing high demand for stoves at present has meant extended lead times for a great many manufacturers, but we strive to try and get orders dispatched quicker where possible. The free one-man delivery service that we offer through our shipping partners is frequently helpful in this respect as well. If there's anything else with which we can assist once the stove has been installed then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“So far I have had no issues. The stove was only installed last week so I have not required any aftercare. However I got the stove I wanted at a very good price, delivered free on time. I would use direct stoves again at this point in time.”

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Posted 1 year ago

Hi Zoe, Thanks for your feedback. It's great to hear that the stove has been installed and that you've been getting use out of it. We take pride in our competitive pricing and convenient free one-man delivery service, and so we're glad that you mentioned these aspects of our service in your review. Your recommendation is extremely gratifying. In the event that you do need any after-sales support then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service, good communication via email and delivered within a week of ordering. Just waiting for someone to fit it now - I ticked the box requesting this but as yet have not heard anything?”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you for your review. It's great to hear that your experience in ordering with Direct Stoves has been so positive. Our partners at Direct Heating Services will have received your request for fitting information and will be looking into said requests in the order received. We are still experiencing a high volume of queries regarding stoves orders and possible installations, which has in some instances meant that they've not been able to get back to customers as quickly as they'd like. If you require an update, or any help or advice regarding installation in the meantime, we would urge you to contact Servicing@directheatingservices.com or to call Julie from DHS on 07469792452. Thanks again for your order, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great quality and value for money”

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Posted 1 year ago

“Ordered stove 2 weeks ago, hasn't arrived yet ,so therefore can't comment on service, have had no further updates.”

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Posted 1 year ago

Hi John, Thanks again for your order and for your review. We’re sorry to hear about your experience and that you are still waiting on an update regarding delivery. We can see that this order was placed on the 28/2/23 with the two-man delivery option, and that an email was sent by our dispatch team to advise that you would be contacted within 10-15 working days to get this booked in. Due to the very high demand for our two-man delivery, we do sometimes experience backlogs which can mean a delay to booking orders, but please rest assured that we are working to get any outstanding deliveries arranged for as soon a date as possible. If you would be in need of further advice then I would highly recommend contacting our Dispatch team on 0161 516 2038 option 2 or by email through dispatch@direct-fireplaces.com so that we can assist further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Buying my stove was easy and it was priced reasonably, i was kept informed about my delivery date.Those are the good points however your delivery driver was terrible.my stove arrived on the date given although late in the day, first words were don’t know if i can get it down my drive as it’s gravel.He did get it down my drive with ease and then left it there,when asked if he could help me put it inside he said no that’s not my job.now I’m left with a heavy stove outside and it’s getting late fortunately it was not raining.this attitude to customer service is disappointing so with regret would not recommend buying from you again.”

Helpful Report

Posted 1 year ago

Hi David, Thanks for your review. We were sorry to hear of this issues experienced with the delivery. As part of the free one-man delivery service that we offer through our shipping partners, the driver should transport the pallet as close to the property as is considered safe, providing that this would be even ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items; we appreciate that the driver was able to navigate the gravel drive on this occasion but (as I'm sure you can appreciate) this is not always the case. I would also stress that we now offer a two-man delivery option for most of our stoves. This tends to be of interest for customers who might find it difficult to transport the stove inside the property themselves, and means that the couriers can safely place the stove inside a room of your choosing. In the event that there are any particular delivery requirements that our shipping partners need to be made aware of, we would recommend contacting our dispatch team so that we can assist as fully as possible: https://www.directstoves.com/delivery-information Thanks again for your feedback regardless; it's great to hear that you found our pricing and order process to be commendable. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good service, good price and delivered on time.”

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Posted 1 year ago

“Ordered our British made Arada stove on Sunday, it was delivered when we asked on the Friday of same week. Absolutely first class service would recommend without reservations.”

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Posted 1 year ago

“Still not received my order , 1 month late & still waiting for delivery of my stove the stock position is inaccurate which is only made clear once you have paid, feel mislead & the poor communication hasnt helped, buyer beware !”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We’re sorry to hear about your experience and that we didn’t meet the level of service that we aim for at Direct Stoves. Looking at your order, we can see that this was placed over the phone with a sales representative and that we advised at the time that we were expecting stock in mid February. We appreciate that we then experienced some issues in terms of receipt of stock for this particular model, which meant a delay to the lead time. We apologise for the inconvenience that this may have caused. We can also see that our colleagues in the dispatch team contacted you on the 8/3/23 with an update. If there is anything else that we can do to assist then we'd encourage you to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Simple to order and the delivery came on the date specified by me.. yet to be fitted but we are very happy with the stove.”

Helpful Report

Posted 1 year ago

“Impressive customer service i.e. extremely helpful conversation over the phone where my order for a multifuel stove was sorted out as I was unable to complete my order online. The delivery was conducted and carried out effortlessly. My stove hasn't been installed as yet as I'm experiencing some installer-related issues. I will complete my full review when I'm warm and toasty.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thanks for your very kind feedback. It's great to hear that our customer service team was able to help in processing an order for you, and that you've been pleased with the delivery and the stove received. We're sorry to hear of the issues that you've experienced with fitting. In the event that you need any advice or assistance in terms of booking installation through our service team, we'd encourage you to get in touch with Direct Heating Services via Servicing@directheatingservices.com. Kind regards, Direct Stoves and Fireplaces

Posted 1 year ago

“Great service, delivered on time.”

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Posted 1 year ago

“Good to do business with”

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Posted 1 year ago

“The order was swiftly dispatched and arrived securely strapped to a pallet. One of the vermiculite panels inside the stove was damaged. The team at Direct stoves quickly got onto the manufacturer and a replacement was sent directly to my address. I also found the stove cheaper online and they gave me a refund for the difference.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your feedback. We were sorry to hear that there was a problem with the order upon delivery. Thankfully, we have very few issues in terms of shipping through our delivery partners, but it's great to hear that our team were able to sort out a replacement as quickly as we've come to expect. If we can help further with any current of future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great thanks”

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Posted 1 year ago

“Very pleased with service. Arrived very quickly. Also I had asked for a price match on 21st February. Had email to say this has been done. Although still awaiting refund. I know this takes a while to process. I'm extremely please with my fire. Many thanks.”

Helpful Report

Posted 1 year ago

Hi Carol, Thanks for your review. We're very pleased to hear that you're happy with the service provided and that the delivery arrived quickly. We can see that our sales team had agreed to process a small discount against your order as a gesture of goodwill, and that this was issued on the 21st February. Refund times from there are ultimately dependent upon the account provider (i.e. the issuing bank) and so beyond our control. This said, we would of course be happy for you to get in touch if we can offer any further advice. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We were very pleased with our multi fuel burner. The quality is excellent and the delivery was exactly as you said it would be. We haven't tested it yet as the fitter can't do it until May. If you want to get back in touch when it's up and running we would be very happy to review it again, but we're sure by the standard of the build and having had wood burners in the past, that it will be good.”

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Posted 1 year ago

“Very quick to replace a faulty stove. Pleased with stove, which was just as expected.”

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Posted 1 year ago

“Top company I have bought many stoves on trade”

Helpful Report

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,588 reviews