Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“All I can write is: Lovely Lisa 😁”

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Posted 2 years ago

“The stove arrived promptly and in perfect condition”

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Posted 2 years ago

“Great stove great Service Great communication and saved a good few pounds!! A mention in dispatches for the delivery driver who in the face of adversity (closed roads etc) still managed to get it to us on time and undamaged.”

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Posted 2 years ago

“We needed a new glass panel for our multi burner, so we did a web search and found Direct stoves in our area so called at their warehouse and spoke to a pleasant bloke called Nick who sorted it all out for us and kept us updated with the delivery progress. Would highly recommend Direct stoves to anyone”

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Posted 2 years ago

“The stove came on time well package ,but at the moment its still wrapped in plastic as waiting for my builder to come back from holiday”

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Posted 2 years ago

“Great service! I was telephoned rather promptly after purchasing the stove online and given a fairly quick delivery lead time. Delivery was smooth and efficient, and the driver kindly helped put the stove directly in my garage. The stove was also professionally packaged in a sturdy wooden box. The stove is also really very nice, APR Woodpecker WP5. I'm very pleased with everything so far.”

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Posted 2 years ago

“fantastic service speedy delivery”

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Posted 2 years ago

“Great company great prices and service would recommend this company not was a problem from ordering to delivery”

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Posted 2 years ago

“Quality items. Fast delivery with regular updates.”

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Posted 2 years ago

“Direct stoves were quick and efficient. Even when I had a minor problem (not their fault) they fixed it immediately and were so helpful. Every member of the customer service team was excellent. I would not hesitate to recommend”

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Posted 2 years ago

“Brilliant costumer service, delivery was fast and easy”

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Posted 2 years ago

“Good service at a competitive price.”

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Posted 2 years ago

“We have purchased a surround/cast iron insert & gas fire in previous years from Direct Stoves, so we now needed a electric stove for our recent house move. Direct Stoves had a selection of electric stoves working to show the flame effect. The assistant was very helpful and knowledgable. We made a purchase and took delivery of our choice without any issues. Worth a visit, you can not beat looking at a product “In the flesh”.”

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Posted 2 years ago

“Customer service in the shop was very good but delivery rubbish”

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Posted 2 years ago

“Great service 2days from order to delivery. Stoves a belter too for the money. Repeat customer and would recommend Direct Stoves”

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Posted 2 years ago

“Delivered promptly, right on time. No problems”

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Posted 2 years ago

“Amazing service from phone call order, two day delivery from a very helpful driver 100 percent recommend this company”

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Posted 2 years ago

“Problem with the first order no stock at the supplier. Little bit misleading when Direct stoves website says "in stock" However this was sorted out quite quickly and my replacement order was completed satisfactory.”

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Posted 2 years ago

“From a customer service point of view I really can’t fault this company. From ordering the stove, to dealing with an issue I had with the courier company, they were exceptional. The only small complaint I had was that the order was missing a nose cone. Whilst the team offered a replacement cone to be sent first class, this was going to be late as I was installing the stove that day. We managed with out, but it would be worthwhile to check your order for any missing parts as soon as you receive. Would highly recommend this company.”

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Posted 2 years ago

“Not 5 star as late delivery”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews