Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,578 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“I have ordered a number of stoves from Direct Stoves and signpost all my customers to them. Great quality products, prompt delivery and excellent Customer service support.”

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Posted 2 years ago

“Burner arrived on time. We are keeping it unopened till fitting, start of September. In addition we had delivery of two items - tube and metal plate - by courier at end of day with no explanation. Can you clarify?”

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Posted 2 years ago

“AFTER A SMALL AMOUNT OF TROUBLE ORDERING THE PRODUCT, EVERYTHING ELSE WENT WELL AND IT IS NOW FITTED”

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Posted 2 years ago

“Easy to communicate with. Easy to order from. Needed to change the delivery date and they were able to assist without any fuss.”

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Posted 2 years ago

“When the stove was ordered I was told there would be a waiting time until August the stove turned up with out any warning I had no idea it was due to arrive and it was just left on my front door step when nobody was in to receive it it could have been stolen quite easily .”

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Posted 2 years ago

“Great product very helpful price matched and very quick delivery”

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Posted 2 years ago

“We were delighted with this transaction , speedy delivery , excellent stove which is made in UK and a very good price , thank you .”

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Posted 2 years ago

“Helpful and efficient service, fast delivery.”

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Posted 2 years ago

“Good price delivery on time happy with service”

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Posted 2 years ago

“Top guys top company very good price range good service and delivery”

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Posted 2 years ago

“The stove I was looking for was advertised at a very competitive price on Direct stoves. I purchased it and it was delivered in perfect condition, and the delivery chap helped me to get it into my garage.....so very pleased. The only tiny negative I had, was that Direct Stoves is the online company that I ordered through, but Direct Fireplaces and the Fireplace Warehouse are sister companies that are involved in different parts of the supply chain. Obviously, when I started receiving emails from differently named companies, to the one I had ordered from, I questioned whether my debit card had been fraudulently used. If Direct stoves had made it obvious that orders would be processed through other companies, it would have made the process less concerning.”

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Posted 2 years ago

“So many suppliers online (many with bad reviews !) Very Happy with DirectStoves. Fire arrived when expected. Quick and very good aftersales communication & help. No issues. I would use this company again. A very helpful company (that is rare these days !)”

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Posted 2 years ago

“Very clear, very efficient. Looking forward to being a happy, warm customer this winter. Thank you”

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Posted 2 years ago

“Very pleased”

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Posted 2 years ago

“Great service, ordered online after chatting to a helpful lady on the telephone. Arrived a couple of days later, the delivery driver dropped it at my back door by pallet truck. Very well wrapped up and on a small pallet. Looks fabulous in my newly decorated living room. 10/10 and well recommend. Thanks for a great service.”

Direct Stoves 5 star review on 14th July 2022

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Posted 2 years ago

“Very helpful staff and a quick service”

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Posted 2 years ago

“Fast delivery and great communication”

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Posted 2 years ago

“Excellent service, fast delivery and good delivery rates. Would definitely use them again and recommend them to anyone.”

Direct Stoves 5 star review on 12th July 2022

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Posted 2 years ago

“Will be installed in next few weeks will give you a full upgrade of how I tink the stove is.”

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Posted 2 years ago

“Ordering was easy and staff were very helpful over the phone, stove arrived on date and time I was told a few days later well packaged and very happy with stove and service”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,578 reviews