Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,579 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

182

Anonymous

Anonymous // 01/01/2019

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“Excellent price and yuck delivery”

Direct Stoves 5 star review on 10th May 2022

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Posted 2 years ago

“Great stove, just what we needed. Only hitch having to winch it from the garden in through the front door.”

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Posted 2 years ago

“We would highly recommend. Very efficient, excellent standard of work and really nice people.”

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Posted 2 years ago

“The stove arrived as described and very promptly. It was well packaged but wasn't expecting it to be so heavy! Overall very pleased with the look of it but I do think the ash tray is rather small and flimsy. The glove is a nice addition though.”

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Posted 2 years ago

“We have still not received our bbq. I waited home all day Friday and finally had a call at 5.45 from the driver saying his truck was too big – this was annoying, especially as it was an articulated truck in a built-up village area. Anyway, we agreed that it would be re-delivered today, Monday on the smaller truck. I waited in all day today and received a call at 5pm saying the driver was at the end of the road, so could i go out and show him in. I did this to find he was in exactly the same truck as on Friday, so he could not deliver…again. I now have no idea what is happening. I appreciate this may be an independent distributor, but I bought the product from you, so can you please take this in hand and let me know what is happening. Russ”

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Posted 2 years ago

“Direct stoves website was easy to navigate. The prices are very fair. Free delivery to the North of Scotland. Also delivered 2 days earlier than expected. Stove now fitted and working well.”

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Posted 2 years ago

“Great product. Excellent delivery by Billy. Thank you!”

Direct Stoves 5 star review on 6th May 2022

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Posted 2 years ago

“Perfect Service, Very Fast & efficient. Sadly, although the stove looks great it doesn't give out much heat at all!”

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Posted 2 years ago

“Excellent service great price good to deal with would highly reccomend”

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Posted 2 years ago

“Very pleased that I chose this company to supply my new stove. Daniel was attentive to my request and followed my specific delivery instructions.”

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Posted 2 years ago

“I’m really pleased with the stove and delivery times etc although I have not had the stove itself installed yet”

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Posted 2 years ago

“The only problems I had was that I did the 12 month interest free option, filled and completed online forms then heard nothing, rang after a week to be told no confirmation from finance company then after a few minutes eventually found which was then all sorted.I was told the delivery company would ring for a estimated delivery time this never happened”

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Posted 2 years ago

“I ordered a Woolly Mammoth 5 multi-fuel stove from Direct Stoves on the recommendation of my installer. The stove arrived on time and was very well packed to avoid damage in transit. We have been using it for two weeks and are very pleased with it.”

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Posted 2 years ago

“prompt delivery & helpful, professional staff over the phone. I was a little concerned I may not get as much heat from this fire as it is smaller than my last, but no such worries as this one is a lot more up to date & more efficient - therefore more heat, not less! Well pleased all round! Thnak you!”

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Posted 2 years ago

“Good service received all round . Very helpful on the phone and I am very impressed with my product”

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Posted 2 years ago

“Good price, quick delivery, very satisfied.”

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Posted 2 years ago

“Customer service very good when ordering, quick delivery but for a big heavy delivery a two man delivery would be easier as we were left trying to shift it ourselves which was not easy.”

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Posted 2 years ago

“Quick turnaround, excellent service!”

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Posted 2 years ago

“Easy to order. Fast delivery. Great price. Great stove. Very happy thanks”

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Posted 2 years ago

“Excellent service, very happy with product and delivered on time, thank you.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,579 reviews