Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,577 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 8th January 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to deal with Thanks”

Helpful Report

Posted 4 months ago

“Very pleased with quality and delivery of stove and flue”

Helpful Report

Posted 4 months ago

“Good service and quick delivery.”

Helpful Report

Posted 4 months ago

“Really high quality, and fast delivery. Did the job I needed.”

Helpful Report

Posted 4 months ago

“Disapointing”

Helpful Report

Posted 4 months ago

Hi John, Thanks for your order and for your review. We're sorry to hear of any disappointment. If there is anything that we can do, please don't hesitate to email customerservice@directstoves.com with your query and order details. Our team will be happy to offer any assistance that might be needed. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Excellent service from start to finish despite small hiccup , dealt with it excellently. Highly recommended”

Helpful Report

Posted 4 months ago

“Good stove at good price. Had liner fitting kit etc too. Register plate came with no brackets and when I queried it they said they don't supply them as the fitters will supply. My fitter said that's not the case. But he did have some and fitted at no extra charge. When look elsewhere they seem to be supplied with , but no harm done and happy with the price I paid. Burner only had a little kindling fire so far but was surprised how how the burner got from it. Nice little fire.”

Helpful Report

Posted 4 months ago

“Spoke to staff by phone and they were very helpful. Delivery was prompt and in good condition”

Helpful Report

Posted 4 months ago

“The stove was delivered very quickly after ordering. It came packed very well on a pallet. We love the look of it and looks very well made, very happy. It's not being installed for a few weeks so can't comment on the working of it yet. Will come back with that.”

Helpful Report

Posted 5 months ago

“Very happy with my Mendip Loxton. Really super style and great function”

Helpful Report

Posted 5 months ago

“We were looking for a wood burning stove with a hob, and were very pleased with the helpful advice in choosing a suitable model. Our visit to the show-room was not rushed there was a wide range of appliances on display (although most were unsuitable for cooking) and the sales person we spoke to was knowledgeable and extremely helpful in identifying precisely what ancillary fittings we needed to purchase and in making arrangements for us to collect the stove in our trailer.”

Helpful Report

Posted 5 months ago

Hi Bryan, Thanks again for your order and for your kind review. It's fantastic to hear that our showroom team was so helpful in finding you the right stove for your needs, as well as any additional items. As you mention, we keep a wide variety of displays throughout our Cheadle, Stockport and Bromsgrove locations and we're always happy to offer our advice and assistance as needed. Let us know if we can help further with any current or future purchases. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Absolutely delighted with my new stove, it fits perfectly. Excellent service from Direct Stoves, thank you.”

Direct Stoves 5 star review on 29th July 2024

Helpful Report

Posted 5 months ago

Hi, Thanks very much for your review, and for uploading such a lovely photo of your new Dimplex Bari electric stove. It's fantastic to hear how delighted you are with the stove and with the service received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Great service from survey to choosing the right stove for us. The fitters were great on the day too, coming back the next day to ensure everything was done correctly without compromising the final outcome”

Helpful Report

Posted 5 months ago

“Had an ex display log burner delivered Unfortunately the flue was missing,after daily phone calls with no return calls back as promised , It became quite frustrating Eventually we did get the flue but it was not an easy experience Wouldn't use this company again.”

Helpful Report

Posted 5 months ago

Hi Alison, Thank you for your order and for your feedback. We are sorry for any inconvenience regarding the missing flue pipe. While our Dispatch team had worked to investigate this matter and arrange a replacement from the supplier ASAP, this process can sometimes take slightly longer in busier periods and we can only apologise for the delayed response. We do hope that you change your mind and if there is anything else with which we can assist in future, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Easy to use website and a really helpful person to speak to when we called to make sure we’d ordered the right things. Everything arrived on time and well packaged so nothing was damaged. Excellent.”

Helpful Report

Posted 5 months ago

Hi Karen, Thanks for your review. It's great to hear that you found our website to be easy to use, and that our sales team was so helpful. We'll be sure to congratulate them alongside our delivery partner for a job well done. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Brilliant company to deal with, great customer service. Absolutely delighted with our electric stove and flue kit. I’d have no hesitation in recommending them to others or indeed using them again myself.”

Helpful Report

Posted 5 months ago

“Excellent service at a great price. Couldn't me more pleased.”

Helpful Report

Posted 5 months ago

“Superb company. Will use again. Bought a heavy item from them with delivery to the Highlands. Usually companies take one look at our postcode and whack on an £80 “surcharge” you know, for all the tolls and troll bridge fines they must pay going north of Glasgow. Anyway, these guys didn’t and just delivered it here quickly and without trying to make money out of my address. Haven’t opened or installed yet but very happy with the service.”

Helpful Report

Posted 5 months ago

“Easy to order and delivered on time Excellent value”

Helpful Report

Posted 5 months ago

“Have given 5 stars for this stove only on how it looks , well packaged , arrived on time , and the delivery driver was a great help . Have yet to get it installed.”

Helpful Report

Posted 5 months ago

Hi, Thank you very much for your kind review. It's fantastic to hear that you were so impressed with the delivery. We'll make sure to pass your compliments on to our delivery partner. We'd love to see some photos of the stove once it's installed. Regardless, let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

Direct Stoves is rated 4.5 based on 1,577 reviews