Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,586 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 19th February 2025

187

Anonymous

Anonymous // 01/01/2019

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“Great communication, fast and efficient. We love our little stove!”

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Posted 5 months ago

“Good price, delivered on the day requested. Haven’t lit it yet but can’t wait!!!”

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Posted 5 months ago

“The purchase and delivery went well but have not had fire installed yet so can't comment on that”

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Posted 5 months ago

“Very pleased with our new Charnwood Stove. It was delivered exactly when I wanted it and now it's fitted, looks really good in our living room. We can't use it yet as the weather has turned warm, but we're looking forward, almost, to the colder weather so we can ligt it up.”

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Posted 5 months ago

“Great customer service and after care above and beyond”

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Posted 5 months ago

“Great service , delivery was great , really disappointed that the stove has slight damaged to enamel”

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Posted 5 months ago

Hi Matthew, Thank you for your review. We're sorry to hear of the issue with the stove upon receipt. For general reference, we do ask that any goods are checked over within 48 hours of delivery and that any issues are reported via dispatch@direct-fireplaces.com. If you are in need of advice or assistance at this stage we would recommend contacting 0161 376 4191 or dispatch@direct-fireplaces.com so that our team can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Poor communication regarding when the item would be in stock and delivered. Driver then got lorry stuck trying to deliver, despite being advised to phone to get correct route, Direct Stoves then said a £40 re delivery fee would be due!! They did waive this but , it really shouldn’t have been this difficult.”

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Posted 5 months ago

Hi, Thank you for your review. We were sorry to hear of the issue experienced with the delivery. We do aim to pass on any relevant information to our delivery partners, in order to ensure the best possible service. Unfortunately, we cannot always 100% guarantee adherence to delivery instructions because it is a third-party courier service and there may be extenuating factors. Because we had record of your having passed on delivery instructions, our Dispatch team agreed to waive any redelivery charges and we can see that the new delivery was booked accordingly for the following day. With this said, we are sorry for any inconvenience and trust that you are happy with your new appliance now that it has been received. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Very helpful and informative sales staff in the store easy ordering process fitting was by their recommended fitter also great service Very happy”

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Posted 5 months ago

Hi Samantha, Thanks very much for your review. It's great to hear that our showroom team was so helpful throughout the order process, and that the stove and fireplace have now been installed. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Great company to deal with Thanks”

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Posted 6 months ago

“Very pleased with quality and delivery of stove and flue”

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Posted 6 months ago

“Good service and quick delivery.”

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Posted 6 months ago

“Really high quality, and fast delivery. Did the job I needed.”

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Posted 6 months ago

“Disapointing”

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Posted 6 months ago

Hi John, Thanks for your order and for your review. We're sorry to hear of any disappointment. If there is anything that we can do, please don't hesitate to email customerservice@directstoves.com with your query and order details. Our team will be happy to offer any assistance that might be needed. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Excellent service from start to finish despite small hiccup , dealt with it excellently. Highly recommended”

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Posted 6 months ago

“Good stove at good price. Had liner fitting kit etc too. Register plate came with no brackets and when I queried it they said they don't supply them as the fitters will supply. My fitter said that's not the case. But he did have some and fitted at no extra charge. When look elsewhere they seem to be supplied with , but no harm done and happy with the price I paid. Burner only had a little kindling fire so far but was surprised how how the burner got from it. Nice little fire.”

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Posted 6 months ago

“Spoke to staff by phone and they were very helpful. Delivery was prompt and in good condition”

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Posted 6 months ago

“The stove was delivered very quickly after ordering. It came packed very well on a pallet. We love the look of it and looks very well made, very happy. It's not being installed for a few weeks so can't comment on the working of it yet. Will come back with that.”

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Posted 6 months ago

“Very happy with my Mendip Loxton. Really super style and great function”

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Posted 6 months ago

“We were looking for a wood burning stove with a hob, and were very pleased with the helpful advice in choosing a suitable model. Our visit to the show-room was not rushed there was a wide range of appliances on display (although most were unsuitable for cooking) and the sales person we spoke to was knowledgeable and extremely helpful in identifying precisely what ancillary fittings we needed to purchase and in making arrangements for us to collect the stove in our trailer.”

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Posted 6 months ago

Hi Bryan, Thanks again for your order and for your kind review. It's fantastic to hear that our showroom team was so helpful in finding you the right stove for your needs, as well as any additional items. As you mention, we keep a wide variety of displays throughout our Cheadle, Stockport and Bromsgrove locations and we're always happy to offer our advice and assistance as needed. Let us know if we can help further with any current or future purchases. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Absolutely delighted with my new stove, it fits perfectly. Excellent service from Direct Stoves, thank you.”

Direct Stoves 5 star review on 29th July 2024

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Posted 6 months ago

Hi, Thanks very much for your review, and for uploading such a lovely photo of your new Dimplex Bari electric stove. It's fantastic to hear how delighted you are with the stove and with the service received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,586 reviews